LONDON, November 18, 2014 /PRNewswire/ --
Building on the success of Experience Architecture for leaner teams, Atech Support is now in a stage to better serve the London business community in terms of IT support. Having been on the listening mode for quite a while, this IT support company decided to re-orient its business IT support offering towards IT Smartsourcing.
London is a vibrant marketplace for the startups, small businesses and for the SME community as well. Russell Todhunter, CEO says: "We are moving away from the traditional MSP side of things and adopting a fresh approach towards serving the London SME community."
The impact of a poor IT support service has ripple effects on other functions of any business such as Operations, Logistics, HR, Sales and Marketing and even Finance. In the world of IT Support, if one is not being treated as a partner and is actually just another customer in the pipeline, then may be it is high time to revisit the topic of H2H (Human to Human), B2B and B2C.
Jane Sheffield, Operations Director confirms, "We used to be called an MSP but now we are an IT Smartsourcing company focused on delivering blue chip level IT support to SMEs."
"We haven't ignored our high profile clients in Finance and Media, we enjoy serving Medium to Large enterprises but nothing stops us as an IT Support Company to start helping out the SME community," states Tim George, CTO of Atech Support.
London businesses tend to have a very vibrant commercial department, and something as simple as their email server going offline can have major impact on business critical applications affecting multiple members of staff.
Charlotte Keating, Service Delivery Manager adds: "It is critical to listen to the market as there are lots of IT support companies who take SMEs in and completely fail to deliver. Service delivery is what keeps demanding users happy."
Atech Support will be at the Business Show at Olympia this year in London to be able to better serve the SME community in terms of IT Support. The event is on 27th and 28th of November 2014 and their stand number is 218. Russell Todhunter, CEO of Atech Support, will be doing a seminar on how to expand your business by outsourcing in the same way that he has managed to build Atech Support and expand the business by using alternative methods of outsourcing.
About Atech Support:
Atech Support is distinctive. In a world of generic IT suppliers, our focal point stays as managed services, on-site support, and IT & Network infrastructure. In the UK, in Europe, in China and beyond our dedication to service and our ability to work on site with you in a spirit of complete partnership - as an extended part of your business - stands out as unique.
SOURCE Atech Support