ATEN Launches All-in-One Control Solution Designed for Remote Kiosk Management and Support
Sep 20, 2011, 09:00 ET
FOOTHILL RANCH, Calif., Sept. 20, 2011 /PRNewswire/ -- ATEN today announced the launch of an all-in-one, hardware-based control unit that provides KVM over IP, remote power and serial console management as well as virtual media functionality. The ATEN KN1000 KVM Over the NET™ offers remote kiosk management and support by enabling users to monitor and access computers from remote locations using a Web browser.
The new KN1000 taps into the increasing demand for self-service kiosks, which have come to the forefront recently as a convenient and popular method for point-of-sale transactions and customer support. The KN1000 is a reliable and cost-effective product to remotely access and manage widely distributed multiple computer installations, including self-service kiosks located in movie theaters, airports, banks, supermarkets as well as ATMs, retail environments, factory automation and unmanned remote sites.
To help users manage and control kiosks and servers/computers, the KN1000's built-in power outlet provides remote power management (on, off and rebooting). Users can also configure network switches and other serial control devices through the KN1000's serial console functionality. The KN1000's virtual media functionality allows users to perform diagnostic testing, file transfer, as well as OS and application patches from a remote console. There is no need to physically load a CD directly onto the server to perform data-related tasks. The KN1000 also enables convenient and efficient troubleshooting, allowing users to resolve any problems at the BIOS level from anywhere.
Due to the KN1000's remote access capabilities, organizations need not dispatch field service technicians to kiosk sites for troubleshooting. This greatly reduces manpower costs and the downtime of kiosks. Additionally, the unit's remote power management functionality enables technicians to reduce electricity consumption by remotely powering down kiosks when not in use or during off-peak hours.
"Our all-in-one unit, the KN1000, provides a wide array of functionality to manage kiosks and unmanned computers in a range of industries and applications," explained James Hsieh, CEO of ATEN. "Due to its built-in IP, remote power and serial console management, the KN1000 is effective as an end-to-end solution for remote management and virtual service solution for kiosks and other remote computing environments. In addition to consumer-facing environments such as retail and banking, the unit can be leveraged in factory/manufacturing installations where users can access and configure computers located in hazardous environments from a remote, safe location."
The ATEN KN1000 KVM Over the NET™ offers the following features and functionality:
- Energy Efficiency -- power on/power off/reboot for computers and kiosks
- Extend PC/Kiosk Life -- powering down a computer or kiosk eight hours a day can extend its life by 30 percent
- Manpower Savings -- avoid on-site servicing with remote access to hundreds or thousands of computers/kiosks with 100 percent BIOS level access
- Supports PS/2, USB and Serial (RS-232) connectivity
- Local console provides PS/2 and USB keyboard and mouse support
- Multi-platform support for Windows, Sun, Linux and Mac OS and VT100-based serial devices
- Virtual Media Support -- remote data transfer from optical media, hard drive and USB media to the control PC and smart card reader
- High Video Resolution -- up to 1600 x 1200 @ 60Hz
ATEN is a leading manufacturer of KVM (keyboard/video/mouse) switches in addition to remote management, LCD consoles, video and data connectivity solutions. The company's product line supports a range of data center, desktop and digital signage environments serving enterprise, government, SME and SOHO customers. ATEN has offices in California and New Jersey as well as Taiwan, Belgium, Korea, Japan, China and United Kingdom. For more information, contact ATEN at (888) 999-ATEN or 949-428-1111, via the Web at www.aten-usa.com, www.aten-usa.com/blog, Twitter or Facebook.
© Copyright ATEN 2011. All rights reserved.
ATEN, Altusen, are trademarks or registered trademarks of ATEN International Co., Ltd.
Other product or company names mentioned herein are the trademarks of their respective owners.
949-428-1111 x. 1239
Mark Tordik and Pablo Andreu
Springboard Public Relations
732-863-1900 x. 208 and 207
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