SÃO PAULO, June 1, 2017 /PRNewswire/ -- Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, was recognized for the second year running as the "Contact Center of the Year – Major Operations" during the 18th edition of the Modern Consumer Award for Excellence in Customer Service, organized by the Centro de Inteligência Padrão (CIP) in partnership with SAX – Customer Experience Specialists; one of the country's most renowned research companies due to its studies in the sector.
The Modern Consumer Award distinguishes the participating organizations and plays a decisive role in the evolution of company–customer relations in the country, promoting best practices for engaging with the consumer. In order to identify the companies that strive for excellence in the provision of customer services, as a competitive edge to their business, the process assesses the main channels of contact that companies establish with their consumers and examines their performance.
Atento stood out as being the company within its sector with the greatest number of clients with best-scoring customer relationship centers in the assessments. The research to grant the award includes a six-month study of the contact centers and the company strategies for achieving excellence in the services it provides to consumers.
The award also employs its own methodology, taking on a qualitative and quantitative approach. The assessment process is carried out in two stages: A Service Structure Assessment – through means of an online questionnaire with specific details of the company's performance – and a Mystery Shopper Assessment, when a number of people, instructed by SAX, contact the companies through the contact channels available and test out the information provided by the companies through the questionnaires submitted in the previous stage.
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top three providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2016, Atento was named one of the World´s 25 Best Multinational Workplaces by Great Place to Work® for a fourth consecutive year. For more information visit www.atento.com
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SOURCE Atento S.A.