Attend this Dreamforce Event to Learn How One of the Largest Salesforce Customers Tapped Cognitive CRM to Cut Resolution Time in Half

SAN FRANCISCO, Oct. 6, 2014 /PRNewswire/ --

#1 Customer Care Accelerator: Leverage Your Data to Know Your Customer
CustomerMatrix, provider of cognitive computing solutions for CRM, helped Schneider Electric drastically improve customer problem resolution. The details and results of the engagement will be revealed at this event.

Schneider Electric and CustomerMatrix's session will discuss how organizations can empower agents to respond to customer calls in half the time by enabling rock-solid, unified customer care processes. Attendees will discover how to equip agents with federated information access from internal and external systems, and powerful machine-learning recommendations that will enable them to instantly identify the customer calling in, understand their wants and needs in real-time, and quickly recommend the best solutions.

Speakers:
Remi Poujeaux
Schneider Electric
Customer Experience Innovation Incubation VP

Eric Roger
Schneider Electric
Customer Experience Innovation project manager

Gilles Andre
CustomerMatrix
Executive Vice President Product and Solutions

HOW:

For more information please email [email protected] or register to attend the session at Dreamforce.com

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SOURCE CustomerMatrix