Audio Communication Monitoring Market 2015 by Solution & Service - Global Forecast to 2020

Oct 21, 2015, 08:10 ET from Research and Markets

DUBLIN, Oct. 21, 2015 /PRNewswire/ -- Research and Markets ( has announced the addition of the "Audio Communication Monitoring Market by Solution & Service (Reporting & Analytics, Call Recording Software & Quality Analysis, Audio Loudness, Metering & Monitoring Solution, Professional Service, Support & Maintenance) - Global Forecast to 2020" report to their offering.

The audio communication monitoring market is expected to grow from USD 795.4 Million in 2015 to USD 2,145.3 Million by 2020, at a Compound Annual Growth Rate (CAGR) of 21.9%.

The global market is further segmented on the basis of applications, solutions and services, organization sizes, verticals, and regions.

The audio communication market is a growing market driven by various trends associated with the implementation with company's operations. Vendors in this market are focusing on packaged solutions that can be integrated into other solutions, such as workforce management solution and analytics software. Audio communication monitoring is also integrated with real-time analytics and real-time guidance tools. The integration assists the end users in taking appropriate actions on customer and client conversations over a short period of time.

Major drivers of the market includes rising significance of the risk and compliance management, increase in the number of BPO services, and increasing significance on security and call monitoring. The audio communication monitoring market faces many challenges of data and information security concerns and increase in the number of players. Major factors that are restraining the growth of the market are lack of awareness and legacy architecture. Audio communication monitoring vendors see emergent opportunities for the higher adoption of audio monitoring due to factors such as enhancing customer experience and increasing the overall organizational productivity.

Globally, the market is growing owing to its implementation in APAC and RoW. In the audio communication monitoring market, North America is estimated to hold the largest market share, considering the technological advancement in the region and APAC has the fastest-growing market for the audio communication market due to huge investments being done in the region as compared to the others. The implementation of audio monitoring helps the organization in capturing and analyzing customer and client's audio and voice interaction over the call.

The analysis tracks the trends, quality throughout the call, and information that is being provided; assesses the areas of improvement; demonstrates the data into the dashboards; and reports to the upper level management for taking appropriate and timely decisions.

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Audio Communication Monitoring Market: Overview

6 Audio Communication Monitoring Market: Industry Trends

7 Audio Communication Monitoring Market Analysis, By Solution and Service

8 Audio Communication Monitoring Market Analysis, By Application

9 Audio Communication Monitoring Market Analysis, By Organization Size

10 Audio Communication Monitoring Market Analysis, By Vertical

11 Geographic Analysis

12 Competitive Landscape

13 Company Profiles

- Behavox Ltd. - Cisco Systems, Inc. - Fonetic Solutions - IBM Corporation - Intelligent Voice - Nectar Services Corporation - Nexidia, Inc. - Nice Systems Ltd. - Nuance Communications - Nugen Audio

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SOURCE Research and Markets