Australia's Residential Electricity Sector Customer Experience Management Study 2015 - Benchmarking the Industry Excellence in Delivering Superior Customer Experience

Jan 19, 2016, 11:10 ET from Research and Markets

DUBLIN, January 19, 2016 /PRNewswire/ --

Research and Markets ( has announced the addition of the "Customer Experience Management Study - Australia's Residential Electricity Sector 2015" report to their offering.

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In this Customer Experience Management study for Australia's residential electricity sector, this industry explores the relationship of the experiences provided by residential electricity companies for its customers. There is a discussion of the critical factors that influence customer behaviour throughout the three phases (pre-purchase, purchase, and post purchase) of their journey through the service providers' various touchpoints. 

Key Topics Covered: 

1. Customer Experience Management Study 

2. Research Methodology 

3. Executive Summary 

4. CEM Study - Australia's Residential Electricity Sector 2015 

5. Understanding Pre-Purchase Behaviour 

6. Understanding Purchase Behaviour 

7. Understanding Post-Purchase Behaviour 

8. Analysis by Customer Experience Index (CEI) 

9. Analysis By Company: Origin Energy 

10. Analysis By Company: TRU Energy 

11. Analysis By Company: AGL 

12. Analysis By Company: Red Energy 

13. Analysis By Company: Simply Energy 

14. Final Words: What We Are Excited About 

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