DALLAS, April 19, 2011 /PRNewswire/ -- AutoONE Media one of the premier automotive dealership website providers, has just introduced an interactive chat program for online shoppers to instantly connect with dealership staff when they have questions on a dealers website. Century Interactive, the provider of this unique software offers AutoONE dealers the ability to engage, monitor, and save important prospect information that will help dealers better connect with their customers and buyers.
Juan Carroll, Chief Marketing Officer said, "While there are many chat programs in the market, the Century Interactive solution allows dealers to see in real time the comments that online visitors are typing into the chat window, even before they hit submit. In the Online world responding instantly when a site visitor has a question can mean the difference between a sale and a lost opportunity. And since dealers also need to track the effectiveness of their people and marketing campaigns we are also offering the robust Call Tracking program from Century Interactive for both inbound and outbound phone calls. We see this functionality as keeping dealers at the top of their game."
Additionally the Century Interactive Chat program offers internal and external chat options and even the ability to see the customers "click trail" so the dealership sales person knows what they have been looking at on the site. This helps provide more targeted answers and a better user experience with that dealership.
Juan continued, "From a customer perspective, they are looking for a streamlined process that is professional both online and when using traditional channels. With so many choices every business needs to put on their professional game face every day. By offering our clients these chat and call tracking programs we are ensuring our dealers have the best tools available in the market."
Patrick Elverum, the COO of Century Interactive said, "We know from experience that AutoONE Media demands more for their customers. We are genuinely excited to partner with such a forward looking automotive website provider to offer a truly integrated chat solution that will make the chat invitations more visually appealing and increase online and offline conversions."
AutoONE Media will be highlighting their new services, including the Century Interactive Chat and Call Tracking services at the upcoming Digital Dealer Conference in Orlando, Florida on April 19-21st at the Rosen Shingle Creek. Dealers can see for themselves how interactive websites with chat, call tracking and video capabilities can enhance the customer experience. Call 800-607-8127 for more information.
About AutoONE Media:
Based in Plano, Texas provides online marketing, mobile, and web solutions for auto retailers. Contact: Juan Carroll at 800-607-8127 or visit www.autoonemedia.com
About Century Interactive:
About Century Interactive: Century Interactive has been helping dealers measure their marketing ROI and improve the way they communicate with prospects and customers through innovative telephony solutions since 1988. We provide the tools that empower dealers to eliminate wasted spending on inefficient advertising solutions.
SOURCE AutoONE Media