Avenue Broadband Communications Selects Sigma Systems and American Technical Support

TORONTO, Feb. 24 /PRNewswire/ -- Sigma Systems, an industry leader in Advanced IP Service Fulfillment solutions, and American Technical Support announced today at the National Cable Television Cooperative (NCTC) Winter Educational Conference (WEC) that Avenue Broadband Communications, Inc., has selected their hosted solution for device provisioning.

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American Technical Support will use Sigma Systems' Device Provisioning Manager (DPM) to support Avenue Broadband's 17,000+ high-speed data and voice customers, along with performance monitoring by Centina Systems' NetOmnia.

"We did our homework before deciding on Sigma Systems' Device Provisioning Manager and Centina System's NetOmnia™ fault and performance monitoring", said Steve Lowe, Chief Operating Officer of Avenue Broadband.  "During this process our goal was to do more for less.  The American Technical Support solution helps us do just that."

"We chose American Technical Support not only for their ability to monitor our high-speed data devices, but because they could give us visibility into our routers, switches, UPS devices and video components as well," added Kay Monigold, Chief Executive Officer of Avenue Broadband.  "The American Technical Support solution will enable us to understand faster the customer impact of a wide range of infrastructure issues.  This helps us serve our customers better."

Avenue Broadband will convert to American Technical Support's comprehensive solution of Sigma Systems' Device Provisioning Manager along with Level 1 and 2 technical support and 24/7 NOC services.

The Device Provisioning Manager from Sigma Systems allows NCTC members to more easily manage its service offerings, and cost-effectively scale as its subscriber base grows through automated device provisioning. The Device Provisioning Manager also enables service providers to auto-configure and provision business and residential end-user devices, including SIP devices.  

About Avenue Broadband

Avenue Broadband Communications, Inc. is a cable services provider offering video, high speed Internet services and digital phone services to local communities in Indiana and Illinois. Avenue is dedicated to bringing advanced services to the communities it serves, while maintaining its high quality standards and customer care. For more information, please visit http://www.avenuebroadband.com.

About American Technical Support

American Technical Support provides US-based technical support along with Sigma Systems' Device Provisioning Manager (DPM) and Centina Systems NetOmnia™ Fault and Performance Monitoring solution.  For more information:  http://www.americantechnicalsupport.com.

About Sigma Systems

Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma Systems' powerful solutions enable the world's Next-Generation Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services — over any access technology to any device. The company's award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, broadband, video, and triple-play and quad-play services. NGOs around the globe — including Bell Aliant, Cox, Rogers, TELUS, YouSee and ZON Multimedia — trust Sigma Systems for service transformation and innovative solutions with market-leading expertise for the delivery of today's — and tomorrow's — new services. For more information about Sigma Systems, visit http://www.sigma-systems.com.

SOURCE Sigma Systems