FORT ATKINSON, Wis., Jan. 6, 2014 /PRNewswire/ -- On January 21, 2014 from 1:00-2:30 p.m., CST, Baird Group will present "Patient Experience 2014! 6 Vital Steps for Achieving Stellar Results." This live webinar will teach attendees how to develop a service excellence work plan designed to measurably boost both employee engagement and the patient experience.
A new year means renewed focus on planning.
With HCAHPS and CGCAHPS raising the bar for service excellence, and the Affordable Care Act poised to dramatically change the demand for healthcare services, healthcare organizations can't afford to remain complacent about either employee engagement or patient satisfaction. With today's healthcare changes, neither can be considered "soft measures" of success. Effective performance in both of these areas drives bottom line performance which ensures quality care and positive clinical outcomes.
The 90-minute webinar teaches patient experience champions:
- How to engage high-performing team members.
- How to foster accountability with winning tactics.
- How to identify metrics for measuring results.
- How to complete a Service Inventory Checklist™.
- How to spot the signs of derailment and get employees back on track.
- How to set the stage for success.
Kristin Baird, RN, BSN, MHA, founder of Baird Group, has more than 35 years of experience in patient care, healthcare marketing, business development and administration. An industry thought leader on the patient experience, she has worked with healthcare organizations internationally to help improve employee engagement and patient satisfaction through the Baird Model, a process that uses assessment, strategy, mobilization and reinforcement to target problem areas of opportunity and focus on measurable changes aligned with the organization's mission, vision and values.
SOURCE Baird Group