Bank Leumi Optimizes Staff Rotation with ClickSoftware

BURLINGTON, Mass., Sept. 13 /PRNewswire/ -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW) the leading provider of automated workforce management and optimization solutions  for the service industry, announced that Bank Leumi, the largest bank in Israel, has selected its workforce management solutions to help mobilize its employees across the enterprise. The project will enable the bank to execute on a career management plan for promoting high performing employees, rotate employees across divisions and comply with internal policies and regulations.

The current manual system did not offer much support in addressing the complex challenge of balancing the multiple objectives of the business and its employees. In addition, the process of building the plan was both lengthy and tedious involving a high cost of labor. Following a rigorous evaluation process of what was available in the market, ClickSoftware's ClickSchedule and ClickAnalyze products were selected.

"Given the strategic importance of the task at hand, we viewed ClickSoftware's solutions as not only the most advanced available, but also the lowest risk, given its excellent references and proven history in the services sector," said a spokesperson for Bank Leumi.

ClickSchedule will automatically provide the Bank with recommendations for allocating the right person to the right job at the right period of time using a predefined policy. The policy is based on a variety of weighted business considerations including employee skills, the priority of the jobs, employees' preferences, managers' preferences, locations, promotions, skills shortages and business strategy. ClickSoftware's professional services team will implement ClickSchedule and ClickAnalyze. They will be working closely with the Bank's system integrator Advantech who will be responsible for integrating ClickSchedule with SAP-HCM. As all Human Resources processes are managed by SAP, this integration will considerably reduce the administrative burden associated with staff rotation at the Bank and ensure that data relating to employees and their roles is consistent and available across the business.

"In the past, it took significant effort and time to generate just one plan. With ClickSchedule we can quickly generate several alternative optimal plans for different scenarios, evaluate them, and decide on the chosen one. The high quality of the plans generated by ClickSchedule will help us better align staff rotation to company strategy and maintain high levels of job satisfaction amongst employees," continued the Bank Leumi spokesperson.

The Human Resources department will manage the allocations in a fair and controlled manner and throughout the process all stakeholders will be informed of interim recommendations. Employee feedback can then be incorporated into the system and various allocation scenarios modelled using the predefined policies. ClickAnalyze will provide ongoing insight into the proposed plans by measuring a variety of business metrics against Key Performance Indicators (KPIs).

"We are delighted to be working with Bank Leumi on this critical project.  Building a quality job rotation plan is quite a challenge in any organization, and specifically in the Banking sector where the requirements and regulations are extremely complex. As an industry leader in its sector, Bank Leumi is leveraging advanced technologies to make it more competitive through more accurate deployment of its highly skilled workforce," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware.

About Bank Leumi

Bank Leumi le-Israel B.M. (the "Bank") is a public company, registered with the Registrar of Companies in Israel (company no. 52-001807-8). The Bank is defined as a banking corporation in accordance with the Banking (Licensing) Law, 1981, and holds a banking license from the Bank of Israel pursuant to the said law. Consequently, in addition to the relevant laws, the Bank is subject to Bank of Israel supervision.

Furthermore, the Bank's shares are traded on the Tel Aviv Stock Exchange (the "Stock Exchange"), and in this regard, it is also subject to directives of the Israel Securities Authority and the Stock Exchange.

The Bank is the parent company of the Leumi Group, which is one of the largest banking groups in Israel. For further information regarding interested parties in the Bank and details relating to members of the Board of Directors and members of the Bank's management, including the various risk managers, see the distribution website of the Israel Securities Authority and the Bank's website. 

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP  vendors and system integrators makes us the number one choice to deliver superb business performance to any organization.

The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com, which website is not part of this press release. Follow us on Twitter.

About Advantech

Advantech Technologies is a software services provider and technology integrator. Our services provide value and quality to a large customer base in a wide range of industry verticals. Our mission is helping customers use technology effectively to achieve strategic, operational and business goals.

The company is one of the leading consultants in Israel's innovative, vibrant and very advanced technology sector and has succeeded in maintaining exceptionally high levels of customer satisfaction over the years.

Advantech is a publicly traded company in the Tel-Aviv stock exchange (sym: ADVT).

Advantech has deep understanding of SAP, Oracle, Microsoft and Java technologies. A purpose dedicated division specializes in each of these platforms, offering consulting, technical and education services. Since enterprise needs are becoming more challenging, change is more frequent and projects require a variety of skills, we operate cross platform teams for complex projects fusing different technologies.

The company serves its customers at every project phase, from strategy formulation through design, project management and implementation right through to support and upgrades. We are committed to best practices and professional integrity to ensure we deliver quality. Our company is compliant with industry recognized standard ISO-9001 and we are certified by the UK's Bureau Veritas Certification (formerly BVQI).

Safe Harbour Statement

This press release contains express or implied forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other U.S. Federal Securities Laws. These forward-looking statements include, but are not limited to, those statements regarding the expected benefits to ClickSoftware's customers from using ClickSchedule and ClickAnalyze. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

SOURCE ClickSoftware Technologies Ltd.