Banker Satisfaction with DCI Reflects Overall Excellent Service
Customer service satisfaction earns high marks, again.
HUTCHINSON, Kan., March 30, 2017 /PRNewswire/ -- Data Center Inc. (DCI), the privately-owned developer of iCore360® core banking software and related technologies for community banks nationwide, finished 2016 with another year of nearly perfect customer satisfaction and retention.
DCI once again received a 100% response rate to its 2016 annual customer satisfaction survey of iCore360 clients, who ranked their satisfaction with DCI performance on 33 individual metrics. The average satisfaction score for all survey categories was an impressive 94%, while overall service and support rated an outstanding 96%. The likelihood of continuing a relationship with DCI was the highest rated category, scoring a solid 97%.
Additionally, DCI finished the year with a customer retention rate of 97%, continuing a decades-long achievement of near-100% customer loyalty.
Karen Pjesky, Vice President of The Halstead Bank in Kansas said, "The excellent service we continually receive from DCI is a primary reason we continue to be loyal customers. It is invaluable to our bank. We couldn't do it without them."
The company's high level of customer satisfaction is largely due to their focus on highly collaborative, personal relationships with each client. Live customer service representatives are available, 24/7, customer relationship managers personally visit each client bank at least once a quarter – often accompanied by DCI senior executives – and DCI hosts unique customer-led user group meetings to collaborate on iCore360 enhancements selected by customers to fit their needs.
"Having worked with other cores, I appreciate the patience and support we receive from DCI," said Deb Hoheisel, Skagit Bank, Washington. "It is so nice to be helped in a timely manner. They have great customer service."
DCI also received prominent industry recognition in 2016 as a FinTech Top 100 Technology Provider by IDC Financial Insights.
"These results speak volumes about the unique relationships we share with our customers," said John Jones, DCI president and CEO. "We are a family, constantly listening and being attentive to give our customers the personal, rewarding support they deserve."
About DCI
DCI is the developer of the award-winning iCore360® core banking software and related technologies for community banks nationwide. DCI is privately owned by a group of bank clients, with several clients serving as board members and user group leaders. In addition to iCore360® (available hosted or in-house), DCI offers integrated solutions for Internet and mobile banking, private ATM network and card management, teller automation, remote capture, custom analysis, risk/vendor management, managed IT and more. Among other awards, DCI has been named a 2016 IDC FinTech Top 100 Technology Provider, a 2015 FinTech Forward Top 100 provider by American Banker and BAI, a three-time winner of the BankNews Innovative Solutions Award and the exclusive core processing solution endorsed by the California Bankers Association. For more information about DCI, visit www.datacenterinc.com or contact [email protected].
Contact: Mark Harris, VP, Marketing
(620) 694-6771
SOURCE Data Center Inc.
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