BB&T Insurance earns three top awards in customer satisfaction from Greenwich Associates
BB&T sweeps national and regional excellence awards among mid-market and large corporate insurance
RALEIGH, N.C., July 28 /PRNewswire/ -- BB&T Insurance Services announced today it has been rated excellent in three separate studies conducted by independent research group Greenwich Associates:
- Greenwich 2010 Excellence Awards for Customer Satisfaction, National;
- Greenwich 2010 Excellence Award for Customer Satisfaction in the Southern Region; and
- Greenwich 2010 Large Corporate Insurance Study.
The three awards were earned collectively by BB&T Insurance; McGriff, Seibels & Williams, Inc.; and BB&T Insurance Services of California, Inc.
BB&T Wins Greenwich 2010 National and Regional Excellence Awards for Customer Satisfaction
BB&T Insurance Services was one of five national winners in the 2010 Greenwich National Excellence Awards for Customer Satisfaction, capturing the award for excellence in the mid-market insurance brokerage segment for the second consecutive year. BB&T received this award based on its ability to help corporate clients identify and manage their risk, and implement cost-effective coverage.
BB&T was one of 250 brokers included in the national study. Greenwich Associates interviewed more than 9,000 decisions-makers from mid-market companies ranging in size from $10 million to $500 million in annual sales.
BB&T attributes its win in the Southern Region to its long-term relationships based on trusted expertise and local attention.
BB&T Awarded the Greenwich 2010 Excellence in Customer Satisfaction
BB&T earned the top score on a five-point scale among the 683 risk managers interviewed in the large corporate insurance study.
The study concluded that BB&T distinguished itself from other commercial brokers, earning a relatively high excellent rating of more than 30 percent. The study evaluated both the tangible and intangible elements that risk managers find important including ethics, ease to work with, flexibility, financial strength, innovation, and transparency in pricing and compensation.
The Greenwich 2010 Large Corporate Insurance Study pulls data from a pool of companies with annual revenues of $500 million and above.
"Our dedication to relationship building, ethics and excellence are simply a reflection of our vision and values, played out through our daily interactions with our clients. The national excellence in customer service awards affirm our teams' character, judgment and pride," said Randy Screen, chief insurance marketing executive for BB&T Insurance Services. "It is rewarding to be recognized for our ability to listen and develop solutions for clients through an independent research study."
About Greenwich Associates
Greenwich Associates is a leading international research-based consulting firm that conducts benchmarking research and studies on best practices and industry trends.
About BB&T Insurance Services
BB&T Insurance Services, the nation's sixth largest insurance broker, is a wholly owned subsidiary of BB&T. Founded in 1922, it operates more than 100 insurance agencies in Maryland, West Virginia, Virginia, Kentucky, Tennessee, North Carolina, South Carolina, Alabama, Georgia, Florida, and California. Visit http://insurance.bbt.com/ to learn more.
About BB&T
As of June 30, BB&T Corporation (NYSE: BBT) is one of the 10 largest financial services holding company in the U.S. with $155.1 billion in assets and market capitalization of $18.2 billion. Based in Winston-Salem, N.C., the company operates more than 1,800 financial centers in 12 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. A Fortune 500 company, BB&T is consistently recognized for outstanding client satisfaction by J.D. Power and Associates, the U.S. Small Business Administration, Greenwich Associates and others. More information about BB&T and its full line of products and services is available at www.BBT.com.
SOURCE BB&T Insurance Services
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