Big-Name Brands Like Comcast and AT&T Poised for Long-Term Success with On-Demand Approach to IT Field Service

Fast Access to Highly Skilled Technicians When-and-Where They're Needed Beats Best Buy's Flawed Fire-and-Hire Strategy

Jul 19, 2012, 12:48 ET from OnForce

BOSTON, July 19, 2012 /PRNewswire/ -- Well-known, innovative companies like Comcast and AT&T have learned that carrying a full-time staff of technicians to address on-site IT service requests is costly and ineffective. Demand fluctuates, technology changes and the cost of recruiting, ramping and constantly training technicians makes it extremely difficult to run profitable service businesses.

Take Best Buy for example. The company just laid off nearly 600 Geek Squad technicians, only to hire 500 more highly skilled technicians days later. This move – in part to keep up with emerging technologies and more complex IT service requests – is a short-term and extremely costly approach. 

In fact, Bersin & Associates, a human-resources advisory firm, found that technology recruits have a median cost-per-hire of $4,339. Translation: Hiring 500 new Geeks could cost Best Buy more than $2M.

"The million-dollar-question – quite literally – is what happens six months from now when technology changes?" said Peter Cannone, CEO of OnForce. "Companies that offer on-site IT services and want to run profitable businesses need to be able to quickly adjust their tech team based on demand, experience, and geographical location."

Comcast's XFINITY® Signature Support and AT&T's ConnecTech® (among other big-name brands) are doing just that by tapping OnForce's network of more than 100,000 highly skilled, local technicians to service customers. 

About OnForce
OnForce is the #1 source for on-site tech talent in the cloud. By partnering with OnForce, service buyers can connect with thousands of highly skilled service professionals to fulfill on-site work throughout the US and Canada. With nearly two million service events completed, OnForce is a proven and trusted solution. Service buyers can gain extensive geographic coverage, lower service costs, extend skill-sets, and generate new streams of revenue on demand. The company supports more than 20 IT and CE categories, such as computers, printers, networking, VoIP, Point of Sale, and more. OnForce is the partner in service. For additional information, please visit