Biscom's Exclusive Hybrid Fax Platform Provides Easier, Non-Stop Business Continuity Faxing

Enterprise fax solution combines on-premises server and hosted cloud-based service with an identical interface

Jul 25, 2012, 09:00 ET from Biscom

CHELMSFORD, Mass., July 25, 2012 /PRNewswire/ -- Organizations are increasingly reliant on technology and the Internet to conduct business. Interruptions to Web traffic, and hardware/software failures, however, can negatively impact the way companies do business with customers, suppliers, or patients. Through the implementation of its hybrid fax platform, Biscom, Inc., the leading provider of enterprise fax servers, hosted cloud fax services, and secure file transfer solutions, is helping many enterprises deal with these issues.

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Traditional methods to implement business continuity and disaster recovery strategies typically include redundant fax servers, which require twice the capital investment and may not solve disaster recovery issues at single-location entities. Cloud-based technology offers a better way to provide scalable resources for guaranteed business continuity or peaks in workload. According to a June, 2012 survey of 785 respondents from North Bridge Venture Partners: Future of Cloud Computing Survey, within 5 years, hybrid clouds will be the emphasis of 52% of respondents' cloud strategies (currently 40% deploy public clouds and 36% emphasize a hybrid approach).

Biscom's Hybrid Fax Platform is unique, including on-premises fax servers and a hosted cloud service that share an identical interface and work together seamlessly. Fax administrators use the same software­ -- FAXCOM Suite for Windows -- to manage their on-premises fax server and access the hosted fax service. And end-users run the same desktop and Web clients to send/receive faxes. With only one interface for end-users and fax administrators to learn, and only one application with which to integrate, implementation, training, and moving between on-premises servers and the cloud has never been easier. Biscom's design also offers automatic failover, scalable resources on-demand, robust data security, full enterprise functionality, and direct support, all from one source.

One company benefitting from Biscom's hybrid fax platform is Acclaris, a leading developer of consumer reimbursement accounts and health exchanges that serves 30,000 customers, including many Fortune 50/500 firms.  Acclaris receives more than 5,000 fax pages daily. Such intense use of fax means that fax reliability is key to Acclaris' success.

"The moment our customers try to fax and get a busy tone, they will pick up the phone to call us, costing us time and money," said Subhadip Chatterjee, VP of Information Technology at Acclaris. "A big driver for us is reliability. End users need fax and when it doesn't work they send receipts in via postal mail. That results in more work for us and lower customer satisfaction."

By choosing Biscom, Acclaris now has a fax system that provides non-stop business continuity. The FAXCOM Server's award-winning reliability is supplemented by FAXCOM Anywhere, the hosted fax service, ensuring that users can always send and receive faxes, regardless of whether the fax server is down for maintenance or peak fax traffic exceeds the available bandwidth. Biscom provides the reliability and availability that Acclaris demands, improving not only workflow but customer satisfaction.  

"Implementing this solution has resulted in big savings in both time and money. The more efficient fax is for our end-users, the more they'll use it and the less they'll call our support desk," said Chatterjee. "With Biscom's hybrid fax platform, you can set it up, forget about it and it keeps working."

About Biscom

Founded in 1986, Biscom, headquartered in Chelmsford, Massachusetts, pioneered the fax server and hosted on-demand cloud fax marketplaces. Biscom, the industry's recognized innovation and customer service leader, has provided many of the world's largest companies with secure communications solutions, most notably its award-winning enterprise FAXCOM®  Server and FAXCOM® Anywhere hosted cloud enterprise fax solutions, and Biscom Delivery Server secure file transfer products.


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