New MSPComplete® Platform Combines the Power of Business Process Automation, Turnkey Managed Services and IP Protection for Maximum Profitability, Efficiency in the Cloud
KIRKLAND, Wash., April 4, 2017 /PRNewswire/ -- BitTitan, the global leader in Managed Services Automation, today announced the expansion of its MSPComplete® platform with the addition of business process automation, turnkey managed services, and intellectual property (IP) standardization and protection. The company's latest innovations position BitTitan as a pioneer in Managed Services Automation, empowering IT service providers (ITSPs) and managed service providers (MSPs) to increase recurring revenue, reduce service delivery costs, and operationalize employee knowledge. These features, when combined into a single platform, deliver business-critical insights into all facets of the IT infrastructure, propelling organizations toward greater productivity, scalability, compliance and consistency. With MSPComplete, service providers can become true Modern MSPs.
"MSPs today face numerous challenges – from increased customer expectations and external market pressures, to the need to lower delivery costs while maintaining high-quality services and increasing profit margins," said Aaron Sherrill, Senior Analyst at 451 Research. "BitTitan's new MSPComplete equips MSPs with a platform to help automate workflows, centrally manage internal employees and external customers, formalize better processes for delivering projects and services, as well as onboard, define and create new IP to push to customers. MSPComplete can give MSPs an edge to stay ahead of the competition and grow their cloud businesses."
MSPComplete enables IT service providers, including system integrators (SIs), MSPs and hosted providers, to discover, implement, oversee, and sell a vast collection of managed services through automation. The platform addresses three critical areas for partners:
- Revenue: Immediately generate recurring revenue through a vast library of turnkey project and managed services runbooks.
- Intellectual Property: Easily standardize and secure intellectual property at a granular level, eliminating the loss of valuable best-practice knowledge resulting from employee turnover.
- Profit: Instantly realize higher profitability by intelligently assigning the right task to the right resource based on skill-level and paygrade.
"Automation techniques and tools deployed to enhance the quality and effectiveness of service delivery will reduce prices, while also creating opportunities for greater scale and profitability," wrote Arup Roy, research director, and Gianluca Tramacere, research VP, at Gartner. "Through 2021, cost savings from automation will range between two and five percent, which will further the ongoing deployment of automation." (Gartner, Understand the Impact of Intelligent Automation Services on IT Service Providers' Strategy, 2 November 2016)
With a state-of-the-art user interface designed for easy navigation, MSPComplete provides unparalleled visibility and insight – all from one central dashboard. The platform allows partners to track service delivery times down to the second for accurate billing and cost management; assign projects and permissions; monitor task queues for SLA compliance; and receive notifications and high-priority alerts across all customers and projects.
"Putting customers first is our core value, and in many aspects, that's a function of efficiency," said Matt O'Donnell, CEO at Attunix. "MSPComplete helps us focus on customers by standardizing our engagement model and delivering it at greater scale and higher quality. We're able to capture and protect our critical back-office knowledge and spend more time serving our customers. Using MSPComplete, we expect to scale our delivery by 20 percent and increase overall customer satisfaction by 15 percent by year-end. BitTitan empowers us to be a Modern MSP by ensuring that what makes us unique is protected for decades to come."
The MSPComplete Service Library features more than 100 migration and turnkey managed services around Microsoft Office 365 Suite, Microsoft FastTrack, Azure, EMS, Dropbox Business, Amazon, Box and Google G Suite, with new services to be added and updated weekly. In addition, partners can create custom services and IP by adding tasks to an existing service or by building an entirely new service.
"MSPComplete is not just a technical solution – it's transformational," said Geeman Yip, CEO at BitTitan. "Our vision is to make technology invisible and enable organizations to focus on what they do best. That's what being a Modern MSP is all about. Standardizing processes is necessary, but overwhelming for many organizations. Our platform makes business process automation accessible and achievable for everyone. Simply put, MSPComplete helps make businesses more successful and people happier."
The per-user subscription pricing model combines unlimited use of BitTitan's globally renowned MigrationWiz® multi-workload migration technology with the power of the MSPComplete platform's business process and managed services automation. Subscriptions are available worldwide through distribution and at BitTitan.com.
To learn more about MSPComplete, BitTitan is hosting a webinar today, April 4, 2017 at 11:00AM PDT / 2:00PM EDT / 8:00PM CEST. To register, please click here. Take a look at the MSPComplete launch video here.
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BitTitan is the global leader in Managed Services Automation, transforming technology services providers into modern managed services providers. We create a world where organizations can focus on what they do best; a world where people can focus on what makes them successful. Our MSPComplete® platform empowers organizations to realize their maximum potential through business process automation. Technology is invisible. Companies work better. People are happier.