LOS ANGELES, March 12, 2019 /PRNewswire/ -- Bizrate Insights, a Meredith Corporation (NYSE: MDP; meredith.com) company and one of the largest sources of consumer-generated reviews of online retailers in the United States, announced the winners of its 19th annual Bizrate Circle of Excellence Award® today. The distinction recognizes retailers that received outstanding online customer satisfaction scores across a one-year period, determined by millions of verified online buyers.
134 retailers won the 2018 Bizrate Circle of Excellence Award® this year. Eligibility for the Circle of Excellence was determined by retailers' satisfaction scores for the award year being statistically significantly higher than the program average for eight Key Performance Indicators:
Ease of Finding
Product Met Expectations
Customer Support and Satisfaction
Among the winners for 2018, 55 retailers earned the highest distinction, the Platinum Award. The Platinum Award designation is awarded to retailers that achieved the highest scores among members of the Circle of Excellence across all eight key satisfaction indicators.
"We're excited to welcome these 134 retailers to the 2018 Bizrate Circle of Excellence," said Scott Macon, President at Bizrate Insights. "These retailers' ongoing commitment to customer satisfaction has earned them top key performance scores, pushing the standard for excellent customer service in the industry higher each year."
"Making actionable changes using customer feedback has always been a priority at Ink Technologies," said Gregory Gladman, General Manager at Ink Technologies. "We're thankful to our customers for their continued feedback and are excited to receive the 2018 Bizrate Circle of Excellence Award."
"The real-time feedback and customer comments we receive from Bizrate Insights has been an invaluable resource for driving website improvements," said President at Beauty Care Choices, David Coy. "This Circle of Excellence Award represents our commitment to delivering the highest levels of customer service."
The 2018 Bizrate Circle of Excellence Award® Winners
123Inkjets 1A Auto Parts 25karats.com 4Inkjets * A Cherry On Top * Adorama Africa Imports All Star Health AMainHobbies.com - Performance Sports & Hobbies American Musical Supply * AppliancePartsPros.com Audio Advisor Inc. Austin Kayak B&H Photo-Video-Pro Audio * BabyKind Market Badge-A-Minit Barrel House Bath & Body Works * Batteries Plus Bulbs BatteryMart.com * BeallsFlorida.com Beauty Care Choices * Bed Bug Supply * Black Forest Decor Blue Nile Bodybuilding.com * Brahmin * Brighton.com * Brooks Running BTO Sports * Buy Natural Skincare Callaway Golf Carousel Designs * cashmere heartland Catholic Gifts and More Chemical Guys * Christianbook.com * CJ Pony Parts Competitive Cyclist * CookieCutter.com Crutchfield * Cutlery and More Cyberweld.com * Dave and Adam's Card World Dennis Kirk, Inc DerbyWarehouse.com * Dermstore Design Toscano Do It Yourself Pest Control * Double Inks Drs. Foster & Smith * Duluth Trading Co. Dungarees.net * E-Z Ink * eFaucets.com eLuxurySupply etrailer.com Fahrney's Pens Fairhaven Health * FilterOutlet.com * Flag Store USA * FragranceX.com * Golfballs.com Guitar Strings and Beyond Heart Rate Monitors USA Herrschners Inc. Holabird Sports Ink Technologies * inkcartridges.com James Allen Journeys Lamps Plus LD Products * Leisure Pro * Life is good * Living Grace Catalog LoveBook * LovelySkin.com * Lukie Games MacSales.com MarineDepot.com * Microbattery.com MidwayUSA Molton Brown Musician's Friend MyGiftCardsPlus MyStethoscope.com Mytee Tarps Nadula OnlineLabels.com * OrnamentShop * Parts Dr Penn State Industries Perfect Memorials * Pet Wellbeing Petroleum Service Company Pink Princess Pyramyd Air, Ltd. QVC Racquetball Warehouse Replacements, Ltd. * Revival Animal Health * Riding Warehouse RimzOneonline.com Rocky Mountain ATV/MC Running Warehouse * San Francisco Salt Company * Schneider Saddlery Shindigz Party Supplies SmartPak Equine * Sole Provisions Southland Trade Spangler Candy * Sweetwater * Tactics * Tennis Warehouse The Blue Rooster Company The Pearl Source The Perfume Spot * TireBuyer.com * Tools 4 Flooring * Truckspring.com * UncommonGoods * Universal Life Church Monastery * US Cargo Control * VIC Pharmacy * Vulcan Tire Wicked Whoopies Woodwind and Brasswind www.grunt.com www.magnetjewelrystore.com www.RabbitAir.com * Yankee Candle Company zZounds *
("*" denotes Platinum Award winners. Customer feedback for the 2018 Bizrate Circle of Excellence Award® was collected from January 1, 2018 to December 31, 2018.)
ABOUT BIZRATE INSIGHTS Bizrate Insights' omni-device buyer and abandonment surveys are deployed across more than 3,500 retail websites in North America to capture voice of consumer insights. Bizrate Insights enables retailers of all sizes to collect consumer ratings and reviews for free, and it offers paid subscriptions for customized surveys and advanced reporting.
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