TAMPA, Fla., Dec. 17, 2020 /PRNewswire/ -- The highest-ranked vendors in customer satisfaction and client experience are announced by Black Book Research in 12 specific categories of RCM Software Tools and RCM Outsourcing Services. In total, 453 hospitals and inpatient organizations and 4,112 physician practices were represented in the sweeping Q2-Q4 2020 series of revenue cycle solution satisfaction polls.
Black Book™ surveyed hospital and health system Chief Financial Officers, vice presidents of finance and RCM, controllers, business office managers, financial support staff, consultants and corporate directors to determine the top-performing vendors among in-demand financial software, systems and outsourcing services, and assess the gaps and urgencies of RCM financial administration.
Additionally, 2,118 physician office business office managers and 767 outpatient, alternative care, clinics, long term care facilities, IDN physician practices, and ancillary facilities also submitted ballots and evaluated separately.
Black Book conducts polls and surveys with healthcare executives and front-line users about their current technology and services partners and awards top-performing vendors based on performance based on 18 indicators of client experience, loyalty and customer satisfaction.
"The latest wave of COVID-19 challenges accompanying the deferred shifts to value-based care find most providers uneasily navigating through empowering virtual health, initiating patient positive experiences and sinking margins," said Black Book's Managing Partner Doug Brown. "Revenue cycle management is now the most pressing strategic focus in health systems nationwide with system transformation vendors, solutions optimization consultants and RCM outsourcing firms in huge demand, as the industry confronts the effects of the pandemic on financial operations."
Black Book's 2020 RCM solutions survey results can be viewed at https://blackbookmarketresearch.com/finance-revenue-cycle-management.
Ranking highest in RCM software solutions client experience for 2020 are:
END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITAL CHAINS, SYSTEMS, CORPORATIONS, INTEGRATED DELIVERY NETWORKS & CORPORATION: OPTUM
END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITALS UNDER 100 BEDS: WAYSTAR
END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITALS 101-200 BEDS: WAYSTAR
END-TO-END RCM SOFTWARE & TECHNOLOGY, MEDICAL CENTERS & HOSPITALS 200+ BEDS: OPTUM
END-TO-END RCM SOFTWARE & TECHNOLOGY AMBULATORY PHYSICIAN PRACTICES & GROUPS: ADVANCEDMD
REVENUE INTEGRITY, BILLING COMPLIANCE, AUDITING WORKFLOW & CHARGE ANALYSIS PLATFORM TOOLS: HAYES MANAGEMENT
PATIENT COMMUNICATIONS & FINANCIAL SATISFACTION SOLUTIONS: AVADYNE
Ranking highest in RCM outsourcing solutions client experience for 2020 are:
END-TO-END RCM OUTSOURCING, HOSPITAL CHAINS, SYSTEMS, CORPORATIONS, INTEGRATED DELIVERY NETWORKS & CORPORATION: OPTUM360
END-TO-END RCM OUTSOURCING, HOSPITALS UNDER 100 BEDS: PARALLON
END-TO-END RCM OUTSOURCING, HOSPITALS 101-200 BEDS: ENSEMBLE HEALTH PARTNERS
END-TO-END RCM OUTSOURCING, HOSPITALS 200+ BEDS: R1 RCM
END-TO-END RCM OUTSOURCING, AMBULATORY PHYSICIAN PRACTICES & GROUPS: ATHENACOLLECT RCM SERVICES
About Black Book
Black Book™, its founder, management and staff do not own or hold any financial interest in any of the vendors covered and encompassed in the RCM surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results and does not solicit vendor participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls vendors' clients.
Black Book™ has polls for vendor satisfaction and industry trends across the healthcare software/technology and outsourcing sectors around the globe. Since 2009, Black Book began polling the client experience of now over 800,000 healthcare software and services users. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to IT, clinical, operations and financial professionals, physician practice administrators, nurses, consultants, executives and hospital information technology managers. For methodology, auditing, resources, comprehensive research and Revenue Cycle vendor ranking data, see http://www.blackbookmarketresearch.com or contact us at [email protected].
SOURCE Black Book Research