JACKSONVILLE, Fla., June 17, 2011 /PRNewswire/ -- In April 2011, Blue Cross and Blue Shield of Florida (BCBSF) discovered that, because of a manual error, it had inadvertently mailed some member health statements to incorrect prior addresses. BCBSF fixed the issue immediately. BCBSF has evaluated its processes and made the appropriate changes to prevent this error from reoccurring. Impacted members have been contacted. No social security numbers, date of birth or other financial information were included on the information sent to the incorrect prior addresses.
Less than 3,500 members (out of nearly 4 million members) were impacted by this one mailing. All other mailings of member information were mailed to the current address on file with the company.
BCBSF has established a dedicated customer service line for impacted members to call if they have any questions about this matter or would like to update their address. The toll free number is 877-526-1013.
About Blue Cross and Blue Shield of Florida:
Blue Cross and Blue Shield of Florida is a leader in Florida's health industry. Since 1944, the company has been dedicated to meeting the diverse needs of all those it serves by offering an array of choices. BCBSF is a not-for-profit, policyholder-owned, tax-paying mutual company. Headquartered in Jacksonville, Fla., BCBSF is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information concerning BCBSF, please visit its website at www.bcbsfl.com.
SOURCE Blue Cross and Blue Shield of Florida