Blue Cross and Blue Shield of Texas ranks highest in J.D. Power 2015 Regional Member Satisfaction Study in a tie in Texas and achieves highest score in the Provider Choice and Coverage and Benefits Study factors
RICHARDSON, Texas, April 28, 2015 /PRNewswire-USNewswire/ -- Blue Cross and Blue Shield of Texas (BCBSTX) tied for the highest ranking in overall member satisfaction among commercial health plans in Texas and achieved the highest score in the provider choice as well as coverage and benefits factors, according to the J.D. Power 2015 Member Satisfaction Study.
"The health and well-being of our members is always our first priority. We are honored to be recognized by such a prestigious organization for the quality of offerings and products we provide our members and are committed to continuing to enhance our member experience," said Bert Marshall, president, BCBSTX.
The J.D. Power 2015 Member Satisfaction Study surveyed 31,543 commercial health plan members across regional markets, including Texas, where the BCBSTX plan operates. The study assessed consumers' experiences and satisfaction with their health plans compared to J.D. Power's national benchmark based on six key criteria: information and communication; provider choice; claims processing; customer service; cost; and coverage and benefits.
The performance analysis across 134 health insurance plan companies in 18 regions in the U.S. uncovered the key drivers of commercial health insurance satisfaction. The online survey took place between November and December 2014, and evaluated members who have group individually purchased health insurance. The survey did not include individuals who purchased health care plans on the state or federal exchanges.
About Blue Cross and Blue Shield of Texas
Blue Cross and Blue Shield of Texas (BCBSTX) – the only statewide, customer-owned health insurer in Texas – is the largest provider of health benefits in the state, working with nearly 80,000 physicians and health practitioners and 500 hospitals to serve 5 million members in all 254 counties. BCBSTX is a Division of Health Care Service Corporation (which operates Blue Cross and Blue Shield plans in Texas, Illinois, Montana, Oklahoma and New Mexico), the country's largest customer-owned health insurer and fourth largest health insurer overall. Health Care Service Corporation is a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association.