Bob Wesson Named Vice President of U-Haul Field Operations Support

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Apr 01, 2014, 01:00 ET

PHOENIX, April 1, 2014 /PRNewswire/ -- U-Haul International, Inc. promoted Bob Wesson to the position of vice president of Field Operations Support at U-Haul headquarters in Phoenix. Wesson has 28 years under his belt at the Company and has spent nearly half of his career leading the Center Sales and Operations Team. His new responsibilities will provide leadership to more than 17,000 U-Haul locations across North America.

Bob Wesson Vice President U-Haul Field Operations Support. (PRNewsFoto/U-Haul International, Inc.) (PRNewsFoto/U-HAUL INTERNATIONAL_ INC_)

"U-Haul customers expect superior customer service, and stores and dealers are counted on to deliver that service," explained John "J.T." Taylor, president, U-Haul International, Inc. "Wesson is a tremendous communicator and has an extensive understanding of operations. He will be focused on developing tools to increase efficiency at all U-Haul locations, and improve and speed up the customer experience."

"Bob is a staunch advocate for the front line, and I know that in this new role he will continue to ensure that U-Haul Team members and dealers receive the support they need," Taylor continued. "He is a tireless worker…always positive in his approach and relentless in wanting to help U-Haul locations better serve their customers."

Wesson brings more than 28 years of U-Haul experience to his new position, including five-and-a-half years in Internal Audit, six-and-a-half years as Hitch Program manager for Retail Sales and more than 13 years heading up Center Sales and Operations Support.

"I have been fortunate to work alongside and learn from many quality leaders over the past years," Wesson noted. "My experience at U-Haul has allowed me to foster great relationships with our teams across North America, and I look forward to continuing with this relationship-building."

"Bob is a communicator," asserted Joe Shoen, chairman, U-Haul International, Inc. "He is committed to making the customer's experience seamless from location to location."

"After 28 years, I'd like to think I'm ready for anything, but the saying, 'You don't know what you don't know' keeps running through my mind," Wesson admitted. "I'm eager to find out what our teams need in order to go to the next level in customer service."

Wesson envisions a seamless transition for himself and his new team as they take on the responsibility from his newly retired predecessor. He wants everyone in the field to let him know what he can do to help them.

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