KIRKLAND, Wash., May 18, 2011 /PRNewswire/ -- Bocada Inc., the world's leading provider of data protection management software and the creator of the Data Protection Service Management (DPSM) model, today announced a new initiative to drive adoption of Bocada Prism by Managed Service Providers (MSPs). The initiative is built in part on Bocada's experiences and success with the world's largest MSPs who manage nearly 600,000 backup clients with Bocada solutions.
Bocada's Prism solution guides MSPs through the DPSM model, a proven process of evaluating the backup environment, mapping data protection policies to the requirements of their client's business and improving IT and operational alignment. Unlike standard error, trend or usage reporting solutions, Prism is able to show an MSP how an error or flaw in the data protection environment impacts the ability to adhere to an SLA, policy, or compliance objective, and then enables users to correct the error and meet the goal. This not only improves and streamlines service delivery; it ensures data recoverability, reduces risk and significantly lowers overall data protection costs, with the end goal of customer retention and continued revenue stream for the MSP.
Prism also provides compliance, audit and capacity usage management, automatic chargeback/billing reports, and eliminates the burden of writing backup scripts. Customer capacity requirements can be reduced through eliminating redundant jobs and modifying backup policies, improving resource and media utilization.
Bocada already supports the broadest range of backup applications and is developing additional plug-in support for targeted applications used by MSP/SaaS providers and providing integration with trouble-ticketing and PSA solutions to streamline service management operations.. The application openness and alignment with MSP pricing models will help bring an entirely new and much more robust service platform to the MSP community.
"Prism was architected with service providers in mind, it is the only solution on the market focused on Data Protection Service Management and is the ideal solution for MSPs offering backup services to their customers," said Nancy Hurley, CEO of Bocada. "We are leveraging years of experience with Global 500 MSPs to bring Prism to the broader MSP marketplace."
Benefits to MSPs include:
Agentless deployment; Heterogeneous support
An agentless solution, Prism is easy to deploy and administer remotely, and features interchangeable plugins so there are no additional costs when switching backup platforms. Customer environments can vary in size, level of complexity, and product choice.
Prism ensures cost-effective delivery of data protection services and increases the MSP's ability to meet SLAs, reduces administrative time and enables quicker responses to audit requests. It also allows MSPs to identify hardware and software needs, leading to additional revenues from product sales.
Increased customer satisfaction
By measuring performance against agreed-upon SLAs, MSPs can proactively solve data protection issues and close gaps between SLA goals and actual performance for increased customer satisfaction and retention. Prism helps prioritize errors in the environment and corrects the failures that leave data unprotected. MSPs can easily show how successful they are in adhering to the established SLA, and quickly address any failures in customer data protection environments.
Prism gives MSPs in depth visibility into all customer backup environments, from a single console, but allows each individual customer/user to securely view information about their specific environment via the web.
Bocada provides market leading data protection service management solutions to transform the way companies deliver data protection services to achieve greater business and IT alignment, maximize operational efficiency, minimize risk and increase customer satisfaction. Based on patented, agent-less technology, Bocada solutions deploy rapidly and scale to meet the demands of the largest multi-vendor data protection environments. Picking up where other backup software companies stop, Bocada software monitors and creates in-depth reports for transparency and accountability and empowers use to address any failures in their data protection process. Bocada Hundreds of enterprise organizations more effectively manage over 600,000 backup clients and servers with Bocada solutions. Headquartered in Kirkland, Washington, Bocada is privately held and funded by leading venture investors. For more information visit: www.bocada.com.
All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Bocada is a registered trademark of Bocada Inc.
Scott Kline, JPR Communications
SOURCE Bocada Inc.