NEW YORK, Aug. 22, 2016 /PRNewswire/ -- Leo Wang started BoyNewYork to bring the New York Streetwear scene to the masses. Products are designed to give a NYC vibe with a Chinese flair, bringing both Leo's culture and heritage together. The alternative style has been a huge success for the company and it has started to grow exponentially. To keep up with demand, BoyNewYork is looking to increase production while keeping the quality high. Today, management has announced new quality control standards. Large scaling manufacturers are being trained on what BoyNewYork standards are, and this should result in consumers only getting the same high quality products they have come to expect.
Manufacturers looking to produce and dropship BoyNewYork products must go through more rigorous screening processes. To begin, we'll only work with manufacturers who come in for in house training. BoyNewYork staff will give specialized training sessions on what the company expects in products, how to handle returns, and so on. The benefit of having manufacturers come in, is that they will come out of it knowing how strict BoyNewYork is on quality. As a further safeguard for customers all manufacturers will have their products on a rating system. In the event the quality rating drops below a 3, it will automatically be removed from inventory and the manufacturer may face disciplinary consequences. This ensures that BoyNewYork products are kept to the highest standards and customers are satisfied.
BoyNewYork is keeping itself accountable for all products that come in. Quality control will be done through multiple steps. First, it has trained the shipping and receiving department on quality control standards. This means that products coming into BoyNewYork will be checked for quality, craftsmanship and more. Staff are now being trained to check measurements before a product is shipped out, no customer wants to wait just to find out they received the wrong size. The new system will allow all products to be measured before being sent out. Editorial staff will also be in touch with shipping and receiving so they can make sure that all products posted are the right size. Quality control checks are being done at every stage in the receiving to shipping aspect of the business.
If quality control measures fail or a customer has an issue with their product they may contact customer support for an exchange or a refund. Staff are trained to resolve problems immediately. Customers can contact staff by clicking either the support center or contact us at support(at)boynewyork(dot)com.
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