Breakthrough In The Science Of Listening Helps Improve Organizational Performance Through Better Communication

BOULDER, Colo., Jan. 28, 2015 /PRNewswire/ -- Listening Impact (http://www.listeningimpact.com/), a trendsetter in organizational communication development, today introduced Listening Intelligence – a set of principles and practices that harness the collective brainpower of every employee through improved listening. By embracing listening as a strategic core value, organizations can promote a healthy culture that fosters innovation and productivity. Listening Intelligence elevates the value of every employee's "voice," and connects management to the untapped ideas and knowledge that can propel an organization forward.

"So many of the negative issues that arise within business, education and government stem from bad communications that starts with poor listening and results in a culture of distrust," said Marian Thier, founder and partner of Listening Impact. "With Listening Intelligence, we help individuals and organizations understand the depth of listening, the positive impact it generates when embraced as a corporate value, and the steps needed to elevate listening into a strategic asset."

The cost of poor communication and listening is estimated by Holmes Report to exceed $37 billion per year. A recent high profile example of this is the current ignition switch recall and settlement that General Motors is experiencing, that has caused 21 deaths, more than 500 injuries and led to the payout of more than $400 million in victim compensation claims. In most cases like the GM crisis, people knew problems existed, but critical information was never communicated. Scenarios like this are common within layered organizations where decision makers are detached from highly critical information.

Listening Intelligence puts listening at the forefront for improved communication that reduces missed opportunities, misunderstandings and missteps. It is based on more than 30 years of professional and organization development work conducted by the Listening Impact team. It suggests that listening is a learned habit that encompasses mental, physical and emotional dynamics that collectively determine a person's listening portrait.

In total, Listening Impact has identified more than 40 combinations of listening habits that explain what people listen "to" and "for," and contributes to how they learn and communicate. These combinations are derived from four main listening habits, Inner-Personal, Extra-Personal, Problem Solving and Conceptualizing.

Listening Impact helps organizations adopt Listening Intelligence by first assessing existing listening conditions, identifying both strengths and challenges the organization and its individuals face, and developing processes to close the gaps between the current strengths and challenges and the desired future state. Through workshops, coaching and consulting, the company's certified coaches formulate action plans to educate individuals and teams, and transform whole company cultures to change the way people listen and share information.

A Listening Intelligent culture exhibits the following core principles:

1. Elevates listening to an organizational initiative and a strategic corporate value
2. Begins with and is supported by the executive leadership
3. Cultivates organizational health, reduces office politics and leads to improved efficiency, innovation and decision making
4. Enables groups to leverage the ideas, experiences and contributions of all its members
5. Fosters unity, collaboration and a collective sense of purpose
6. Recognizes that individuals develop unique listening patterns that can be modified and improved over time with practice
7. Places value on the "voice" of each and every person in an organization
8. Builds awareness of individuals' unique listening characteristics
9. Accepts that listening encompasses mental, physical and emotional dynamics
10. Is fostered through ongoing coaching and training

For more information about Listening Impact and its services that support Listening Intelligence please visit www.listeningimpact.com

About Listening Impact
Listening Impact, a leadership communications company, shares its extensive expertise in listening through workshops, coaching, consulting and keynote speaking engagements. It offers "off the shelf" solutions to support Listening Intelligence for sales teams, new managers and in-tact teams, and also develops solutions based on clients' individual needs.

Contact:
Terri Douglas
Catapult PR
(303) 581-7760
[email protected]

SOURCE Listening Impact

Related Links

http://www.listeningimpact.com

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