BT Global Services Recognized for Asia Pacific and North American IT Services Capabilities

EL SEGUNDO, Calif., Aug. 11 /PRNewswire-FirstCall/ -- BT Global Services today announced it has been positioned in the "leaders" quadrant in the Gartner Magic Quadrant for Asia Pacific Network Service Providers and the "challengers" quadrant in the Gartner Magic Quadrant for Communications Outsourcing and Professional Services (COPS), North America. 

In the Magic Quadrant for Asia Pacific Network Service Providers report, Gartner said: "In our evaluation, we give high marks to providers that exceed competitors on the following issues based on results from our recent end-user carrier survey, feedback from client inquiries, and information from the carriers:

• Service quality, based on high network reliability and performance, good service and support, and strong service-level commitments.

• Local service and support in developing and remote markets -- in particular, China and India -- to improve installation and restoration times.

• Competitive pricing, due to the renewed emphasis on cost controls after the recent global financial crisis."

Gartner also said: "Leading players in Asia have good network infrastructure, with a broad suite of managed and IT services capabilities, the result of investing ahead of the market in new or unproven areas."

In the Gartner Magic Quadrant for Communications Outsourcing and Professional Services (COPS), North America, Gartner vice president of research and report author Eric Goodness said: "The current market for COPS opportunities based on recently closed deals, and ongoing deals in the proposal stage, shows that end-user organizations want a single provider approach in terms of establishing a prime relationship." 

Speaking on BT's recognition in these reports, Michael Boustridge, president, BT Global Services Multinational Corporations said: "This is very good news for BT's global customers who are expanding their operations into Asia Pacific as we believe it clearly indicates BT's current, strong abilities in the region.  In the North American market, we're proud of our placement as a challenger, as we believe it acknowledges the progress we've made in the region, where we have won significant new business in recent years.  We're committed to proving BT's expertise as a single 'manager of managers' to new and existing customers, handling their critical networked IT services so they can focus on their core capabilities."

Boustridge continued, "Talking with our customers about their Asia Pacific expansion plans, BT has recently announced its own initiatives to increase investment in new services across the region through additional portfolio and resource capability, and plans are currently underway to hire additional staff.  Enhancing our professional services, industry sector and innovation resources will form a key part of our customer support plans."

BT's Asia Pacific expansion is being aligned closely alongside the growth plans of its multi-national customers as they continue to expand across Asia Pacific region.  BT is well positioned in Asia to assist global corporations to expand across Asia while also providing support to Asian-based companies poised to extend their reach globally.  In the critical North America market, BT has had a continuous presence for more than 25 years, and focuses on serving the networked IT services needs of multinational corporations headquartered in the region or having significant North American operations.

The Magic Quadrants are copyrighted 2010 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Inc.: Gartner Magic Quadrant for Asia Pacific Network Service Providers, June 28, 2010, Chee Eng, Bjarne Munch, Vincent Fu.

Gartner, Inc.: Magic Quadrant for Communications Outsourcing and Professional Services (COPS), North America, June 30, 2010, Eric Goodness.

About BT

BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.  Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services.  BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2010, BT Group's revenue was 20,911 million pounds Sterling.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group.  BT Group plc is listed on stock exchanges in London and New York. 

For more information, visit www.bt.com/aboutbt

SOURCE BT Global Services