DALLAS, Jan. 13, 2015 /PRNewswire/ -- Leaders throughout the world voted in December for the "Best and Worst in Accountability" of 2014 in the Bustin & Co. Accountability Appraisal.
CVS Caremark CEO Larry Merlo was selected as the "most accountable" person in 2014 over four other candidates. Alan Mulcahy placed second for his turnaround of Ford Motor Co.
Merlo was chosen "most accountable" for his February 2014 decision announcing that CVS Caremark would stop selling tobacco products in October 2014 because of "the inconsistency of selling tobacco in a place where healthcare is delivered." At the time, Merlo noted there were sales of $2 billion at stake.
Meanwhile, voters selected former U.S. government secretary Eric Shinseki the "least accountable" person of 2014 for his shoddy management of the Department of Veterans Affairs. In 2014, the VA increased the average wait time to 114 days, and its botched paperwork, outmoded systems, and ineffective bureaucracy resulted in confirmed deaths of at least 40 veterans. In a difficult year for the U.S. government, Kathleen Sebelius, former health and human services secretary, placed second for the problematic launch of healthcare.gov.
Voters were given this litmus test for accountability: Either we can count on someone who gives us their word, or we cannot.
Bustin & Co. is a leadership development consultancy founded and led by Greg Bustin.
Bustin's newest book, Accountability: The Key to Driving a High-Performance Culture (McGraw-Hill), was named one of the best business books of 2014 by Soundview. The book is based on five years of research marked by interviews and surveys with more than 4,500 executives around the world – from such admired companies as Marriott, Container Store, Ernst & Young, Herman Miller, Nucor, Southwest Airlines and Sony – to understand how high-performing corporations successfully create and sustain a culture of purpose, trust and fulfillment. Bustin developed a set of leadership tools that increase accountability and drive success for any type of organization he calls the Seven Pillars of Accountability: character, unity, learning, tracking, urgency, reputation and evolution, and shows how each pillar is a crucial part of effective leadership.
Bustin writes a monthly bulletin sent to more than 6,000 executives globally, and his views on leadership have appeared in The Wall Street Journal, Fast Company, Forbes, Inc., Investor's Business Daily, Leader to Leader, the Dallas Morning News and other major publications.
SOURCE Bustin & Co.