C Spire solves expensive consumer headache by blocking surprise overages before they happen on all its wireless mobile service plans

Unique benefit an extension of provider's long-standing belief in overage protection for consumers

Jul 03, 2015, 10:12 ET from C Spire

RIDGELAND, Miss., July 3, 2015 /PRNewswire/ -- C Spire, the first U.S. mobile provider to introduce rolling data plans, is helping consumers regain control of their mobile phone bills by stopping surprise overage charges that routinely cost them thousands of dollars a year.

"This is a huge problem for consumers who struggle with the number and complexity of wireless plans and policies by many carriers that impose harsh financial penalties when they use more data than is included in their monthly plan," said Suzy Hays, senior vice president of Consumer Markets for C Spire.

As smartphones have grown more powerful with apps and other services that rely on data, consumers are using more data.  In the past 18 months alone, average data consumption has more than doubled, according to NPD Group, a market research firm.  The average smartphone owner uses 2.98 GB of data each month, but 30 percent of consumers use only 500 MB.

And therein lies the problem.  In 2013, more than 20 million consumers in the U.S. were hit with punitive data overage charges from mobile providers, resulting in an estimated $1 billion in penalties.  "It's a real dilemma because most users struggle to accurately gauge how much data they really need," Hays said.  "If you purchase too much data, you're wasting money.  If you buy too little, you get hit with surprise overage fees or your data speeds get throttled or slowed down."

More background information

About C Spire
C Spire is a diversified telecommunications and technology services company that provides world-class customer service and a superior comprehensive suite of customer-inspired wireless communications, high-speed Internet access and a range of other telecommunications products and services to consumers and businesses with a personal focus.  This news release and other announcements are available at www.cspire.com/news. For more information about C Spire, visit www.cspire.com or follow us on Facebook at www.facebook.com/cspire or Twitter at www.twitter.com/cspire.

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SOURCE C Spire



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