C3/CustomerContactChannels Adds 2,000 New Jobs in Nationwide Expansion

Florida-based customer contact business opens several new call centers, expands existing facilities over past month

Aug 04, 2011, 09:21 ET from C3/CustomerContactChannels

PLANTATION, Fla., Aug. 4, 2011 /PRNewswire/ -- C3/CustomerContactChannels ("C3"), a global provider of customer management solutions, is adding 2,000 new jobs to the U.S. economy by opening up new call centers and expanding existing facilities. The company announced new centers in Tucson, Arizona and Waco, Texas and the expansion of its Salt Lake City, Utah and Twin Falls, Idaho facilities. In Tucson, C3 is in the process of hiring up to 600 people.  In Waco, the company is about to start interviewing for 500 new positions.  The Salt Lake City expansion will add more than 600 new jobs to that area, and the Idaho expansion will add between 200 and 300 jobs.   All of the positions are for customer service representatives and managers that are salaries and with full benefits.  

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"We're rapidly growing right now, and proud to be part of the economic recovery," said David Epstein, chairman and co-CEO of C3. "Our business adds significant value to service based industries. We've seen an increase in new business, but also in existing clients looking to expand and extend contracts. We have assembled an outstanding team of professionals at C3, and our clients recognize the value we bring to the partnerships."

C3/CustomerContactChannels is a global provider of business processing services, that offers customer management solutions for a variety of industries.  A company led by the former PRC executive team, C3 has set itself apart in the BPO industry with its hands-on executive involvement, employee centric corporate culture and an outstanding team of industry veterans.  The company provides customer management and performance optimization services to a prestigious client list that includes Fortune 500 and global 1000 companies.  In addition to this U.S. based expansion, the company has increased its Asian operations by adding over 1000 workstations in Manila over the past quarter. This continued expansion is part of the company's strategic mission to provide BPO services to customer driven, global 1000 companies across the globe.

"We are eager to expand our team," said Rick Ferry, C3's President and COO. "C3's success can be directly attributed to our hardworking employees and the value they show clients every day."  

C3/CustomerContactChannels differentiates itself in the market because of its hands on executives and employee focused corporate culture.  The company prides itself on a culture that encourages employee and leadership development, community development and career advancement in an environment that is both fun and exciting. C3/CustomerContactChannels offers competitive compensation and benefits packages that include paid training. The company has a history of partnering with local charities and becoming a strong local business partner.  This is C3's first contact center in Arizona and Texas.

Arizona Senator John McCain commented, "C3's expansion into the State of Arizona is a testament to the great appeal of the City of Tucson and its talented workforce.  We welcome C3 to Arizona and look forward to their positive impact on our community."

Since 2010, C3 has opened five facilities in the United States creating nearly 3,500 jobs.  C3 manages facilities and provides services across the globe, including Asia, Europe and the Americas providing a full range of customer contact management services for corporate clients. C3's founders are considered pioneers in the industry having successfully grown global BPO companies over the last several decades. As a result, the company is uniquely positioned to deliver outstanding results for its clients through proven operational best practices and its veteran leadership team.

About C3

C3/CustomerContactChannels is a global provider of BPO services unlike any other in the market today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients' brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.

SOURCE C3/CustomerContactChannels