PLANTATION, Fla., April 10, 2012 /PRNewswire/ -- C3/CustomerContactChannels ("C3"), a global provider of business process outsourcing (BPO) services, announced that the Company has finalized plans for expanding existing capacity in Dalian, China. The expansion addresses the need to support additional call volume from Russia, Japan, Korea and mainland China.
"Many of our clients are introducing their products and services into China," said C3's COO and president Rick Ferry. "Our expansion positions us as one of the most capable global BPO companies operating in China."
One of the first customer management companies to make a substantial investment in China's BPO industry, C3 is expanding at a time when China's BPO industry is developing at a rate of more than 15% annually. According to statistics from the 2nd China International Service Outsourcing Cooperation Conference, the value of the Chinese BPO industry was valued at approximately $6 billion in 2010. In the first five months of 2009, 1,057 new BPO companies were established in China. Outsourcing centers in China include Chengdu, Dalian, Shanghai, Shenzhen and Nanjing.
"Dalian offers the best opportunity for enhancing our capacity to serve clients in Russian, Japanese, Korean and Mandarin," said Ferry. "The reality is that today there is a real opportunity for customer management companies to expand into customer markets beyond Europe and the United States."
C3 provides a full range of customer contact management services for corporate clients in the healthcare, financial services, telecommunications, energy and utilities, media, travel, hospitality, and government services industries, from both U.S. and international locations. C3's founders are considered pioneers in the industry having successfully grown global BPO companies over the last several decades. As a result, the Company is uniquely positioned to deliver outstanding results for its clients through proven operational best practices and its veteran leadership team.
C3/CustomerContactChannels is a global provider of BPO services unlike any other in the market today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer interaction management via traditional, web, and emerging communication channels. C3 is there to positively engage and promote our clients' brand with every contact we make with their customers from locations that span the globe. With a team that is thousands of employees strong, the Company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.