Call Center Week 2010 Celebrated at MRIS

Individual Attention, Customer Satisfaction Themes of the Week

Jun 18, 2010, 12:42 ET from Metropolitan Regional Information Systems, Inc.

ROCKVILLE, Md., June 18 /PRNewswire/ -- Metropolitan Regional Information Systems, Inc. (MRIS), a leading provider of real estate information technology and the largest multiple listing service in the nation, joins the international observance of the 11th Annual Call Center Week, June 14-18.

MRIS knows that smart companies constantly enhance the quality of their customer service. Call Center Week brings both recognition and attention to the nearly 40 people MRIS has ready to assist our real estate customers every day.

At MRIS, we understand how much having help just a phone call (or keyboard) away means to our customers. They use our tools to make their real estate businesses productive, successful and profitable. With a number of new technologies and tools in the marketplace, the assistance provided by our Support Center has become even more valuable to our real estate agent and broker customers. Whether it's help with logging in to the MRIS system, customizing a user's computer settings, or seeking help from a third-party tech provider, our customer service representatives go to great lengths to give MRIS customers the help they need right away.  During this special Week, sponsored by the International Productivity & Quality Center (IQPC), we recognize our customer service team for all the value they provide and how much they matter in the overall success of MRIS' business.

From a number of roles within our Support Center, MRIS staff members have said:

Contact Center Week is important and special to me, because it gives us the opportunity to bond with each other and celebrate our hard work.Jacqueline Edwards, Technical Support Representative

It's special to me for it shows how much we value our co-workers and the hard work they do. MRIS is truly my second family.Antonio Ross, Workforce Analyst

Director of the MRIS Support Center, Carmen Hodges, planned a week of food and fun to celebrate the spirit of her department. Tuesday's "Team Day" invited everyone to wear their favorite sports team jersey, resulting in a little regional Redskins vs Others rivalry and colorful national pride in the midst of World Cup 2010. Wednesday's Ice Cream Social kept everyone energized for responding to and helping customers, and Friday's Carnival theme celebrated the start of summer.

"This kind of dedication deserves some thanks," said MRIS CEO David Charron. In an email to all staff, David pointed out that it's important to recognize the people who work on the frontlines serving and supporting our customers.

Metropolitan Regional Information Systems, Inc. (MRIS) is a leading provider of real estate information technology, and the largest multiple listing service in the nation. MRIS offers a portfolio of technology solutions, broker and agent software products and an industry-leading consumer portal, HomesDatabase.com. In addition, the CURE Solutions Group subsidiary of MRIS provides back-end technology to other MLS systems through CURE, a proprietary solution. MRIS serves more than 40,000 real estate professionals spanning the Mid-Atlantic region, including Maryland, Virginia, Washington, D.C. and parts of Pennsylvania, Delaware and West Virginia. Visit www.mris.com. "Like" us on Facebook/MRISonFB, and follow us on Twitter, @MRIS_REal_News.

SOURCE Metropolitan Regional Information Systems, Inc.



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http://www.mris.com