CallCopy Rebrands as "Uptivity" to Reflect Evolution of the Company
Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience
19 Sep, 2013, 10:40 ET
COLUMBUS, Ohio, Sept. 19, 2013 /PRNewswire/ -- CallCopy, a leading provider of workforce optimization solutions, has announced that the company has been renamed "Uptivity." Continuing under the same ownership and leadership, Uptivity will continue to provide the high standard of service, support and innovation that CallCopy customers have come to expect. The rebranding was announced at Connect 13, the company's annual user conference, held in Columbus, Ohio on September 16-17.
Founded in 2004, CallCopy has evolved from its roots in call recording to providing a unified workforce optimization platform for maximizing the quality and efficiency of contact center operations. Company leadership felt that the name "CallCopy" needed updating to keep pace with this evolution in the company's solutions and value proposition.
"The world has changed significantly in the time since we created CallCopy," said Jeff Canter, co-founder and CEO of Uptivity. "Customer needs, the technology at the core of what we do, and the markets in which we compete have all evolved over the last several years, and we've been at the center of this change. By rebranding as Uptivity, we're showing our continued promise to deliver the right solution for every customer, every time, with unparalleled customer service."
Uptivity has distinguished itself in the contact center solutions space by developing a unified workforce optimization suite for continuously improving every aspect of the customer experience. Developed entirely in-house, Uptivity's solutions have evolved according to the needs and feedback of customers. Over the years, Uptivity has added features for workforce management, performance management, speech analytics and desktop analytics to meet the needs of increasingly sophisticated contact centers.
"Uptivity is about bringing out the best in every agent so they can deliver the ultimate customer experience," said Patrick Hall, co-founder and chief marketing officer. "We give executives, managers and employees the tools they need to boost the quality of service throughout their organization. While our call recording technology remains rock solid, our offerings have evolved beyond basic recording to give today's complex organizations complete insight into their operations."
After more than nine years of operation, Uptivity continues to receive an impressive array of accolades. The company earned the highest possible score in every satisfaction category surveyed in DMG Consulting LLC's (DMG) 2012-2013 Workforce Optimization Product and Market Report. In 2013, the company was ranked in the Inc. 5000 for the fourth year in a row.
At Connect 13, where Uptivity announced the rebranding, the company held over thirty sessions on workforce optimization market trends and best practices. Sessions covered Speech Analytics, Business Continuity & Disaster Recovery, Workforce Management in the Cloud, Regulatory Compliance and Call Recording, and Key Performance Indicators, among many other topics. The conference featured keynote addresses by Captain Denny Flanagan, airline pilot and customer service expert, and Greg Levin, a leading voice in the customer care industry.
To learn more about Uptivity, visit the new company website at www.uptivity.com.
What boosts the bottom line for any company with a contact center? How about getting the best that every agent can deliver from their first day on the job and constantly optimizing contact center management and performance for a better understanding of the customer? Only Uptivity gives you the tools you need to enhance customer satisfaction and continuously improve every aspect of each step of every agent's life cycle. You get exactly what you need, thanks to a modern, integrated, and easy-to-use suite of tools that offers a unified system for workforce management, performance management, speech analytics and call recording. Unparalleled customer service and support from our in-house staff combine with a better bundle for a better value and a lower total cost of ownership.
Headquartered in Columbus, Ohio, and on the web at www.uptivity.com.
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