Can RPA Turn your Shared Service Centre into a Championship Winning One?

Jul 06, 2016, 05:34 ET from Finance Shared Services & GBS Exchange

AMSTERDAM, July 6, 2016 /PRNewswire/ --

The big question within the Shared Services space is whether or not to implement Robotics Process Automation (RPA). 78% of attendees at SSOW Europe stated that RPA was a major focus for investment in the next 6-12 months.

More and more organisations are starting to accept the benefits that will come for the change. Lower costs - RPA costs one-fifth of a full time employee, higher efficiency - cycle times of tasks reduce dramatically and business function value-add - from greater data gathering and decision making, are just three of the benefits.

So does that mean that you should go straight ahead and replace your whole finance department with a team of robots?

"Probably not" says Jemma Boon, Event Director at the Finance Shared Services & GBS Exchange. "But having the potential of a robot working 24/7/365, with fewer mistakes and all the other benefits is too great to miss. The number of global knowledge workers who could be impacted by RPA by 2025 is said to be around 100 million!"

Zurich are one of the companies that have implemented RPA to help their finance transformation journey and Dean Smith, Head of Shared Services & Solutions, Finance Operations at Zurich Insurance has thrown caution to the wind: "Robotic process automation can be a game changer but can also distract the business from dealing with the underlying problems: disjointed organisations, inefficient processes and poor technologies."

You can find out more about whether RPA is worth the investment, or whether you're better off spending your transfer budget elsewhere, here in the Multi-Billion Dollar Question: Can RPA be your star player? eBook, created by the Finance Shared Services & GBS Exchange ahead of this year's meeting in Amsterdam on the 20-21 September.

Contact: Jamie Hill, P: +44-(0)207-36-9721, E:

SOURCE Finance Shared Services & GBS Exchange