Canada's Taxpayers' Ombudsman releases his fifth Annual Report

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Aug 22, 2013, 08:00 ET

OTTAWA, Aug. 22, 2013 /CNW/ - Today, the 2012-2013 Annual Report of Canada's Taxpayers' Ombudsman, Mr. J. Paul Dubé, is released, after being tabled in Parliament on August 21, 2013, by the Minister of National Revenue, the Honourable Kerry-Lynne D. Findlay.

"It has been five years already, and I am very proud of the work we have accomplished during that time," said Mr. Dubé. "My Office was created to improve the Canada Revenue Agency's (CRA) accountability and to assist taxpayers to obtain resolution of their service-related complaints. We have accomplished that and more."

The Office of the Taxpayers' Ombudsman (OTO) has a well-established track record, with results that have improved the way the CRA delivers its services to Canadians. From recommendations made to the Minister of National Revenue in six Special Reports, to the examination of thousands of individual complaints, the Ombudsman's response to taxpayers' concerns has resulted in the CRA providing Canadians with the professional service and fair treatment to which they are entitled.

The 2012-2013 Annual Report provides an overview of the activities and operations of the OTO, such as results of investigations, outreach activities, and new Web site additions.

Committed to improving its own service delivery methods, the OTO introduced several new tools this year, one of which was the electronic complaint form. This form offers taxpayers an easy method for filing service-related complaints with the OTO.

To read the 2012-2013 Annual Report or to file a complaint using the electronic complaint form, please visit www.oto-boc.gc.ca.

To stay informed on the activities of the OTO: