COLORADO SPRINGS, Colo., March 29, 2017 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, is thrilled to award its first HDI Support Center Certifications of 2017 to a range of industry-leading organizations - Canon, Fujitsu Limited, and SunGard are among those receiving the certification. HDI's Support Center Certification recognizes support centers' commitment to excellence, efficiency, and service quality - validating support center processes and serving as milestone used to promote the value of companies' services.
"We take pride in holding our Support Center Certification process to the highest standards to ensure the value of the title encompasses truly remarkable service levels. HDI Support Center Certification has proven to be the ultimate recognition of a support centers commitment to excellence and we are excited to spotlight a great list of companies who achieved recertification in 2017," said Chris Farver, Group Certification & Training Director, HDI and ICMI
A proven tool to not only train, but qualify an organizations support center excellence, HDI Support Center Certification has become essential in indicating top tier ability and experience within a support center. Benefits that come with earning HDI Support Center Certification Include:
Recognition – The HDI Support Center Certification demonstrates a commitment to providing the highest quality of service
Operational Efficiencies – Unite support management teams around a common mission with HDI Support Center Certification. Certification is proven to improve operational efficiency, employee productivity, and customer satisfaction
Employee morale and retention – Earning Support Center Certification attests to a support center's positive and rewarding work environment, dedicated to employee training, career development, employee satisfaction and recognition
Competitive advantage – Achieving the HDI Support Center Certification validates the ambitious dedication to optimal service quality, and helps shadow competition
HDI Support Center Certification is based on the HDI Support Center Standard. Developed by the HDI International Certification Standards Committee, the HDI Support Center Standard outlines best support center practices to increase support service consistency, improve customer satisfaction, improve staff productivity, and more. To learn more and download the HDI Support Center Standard visit: thinkhdi.com/sitecore/content/HDICorp/Services/Support-Center-Standard
About HDI Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.