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      Capital One Reports Fourth Quarter 2020 Net Income of $2.6 billion, or $5.35 per share

      Excluding adjusting items, Fourth Quarter 2020 Net Income of $5.29 per share(1)

      Capital_One_Logo

      News provided by

      Capital One Financial Corporation

      Jan 26, 2021, 16:05 ET

      Share this article

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      MCLEAN, Va., Jan. 26, 2021 /PRNewswire/ --  Capital One Financial Corporation (NYSE: COF) today announced net income for the fourth quarter of 2020 of $2.6 billion, or $5.35 per diluted common share, compared with net income of $2.4 billion, or $5.06 per diluted common share in the third quarter of 2020, and with net income of $1.2 billion, or $2.25 per diluted common share in the fourth quarter of 2019. Excluding adjusting items, net income for the fourth quarter of 2020 was $5.29 per diluted common share(1). In addition, Capital One's Board of Directors has authorized a common stock repurchase program of up to $7.5 billion.

      "Our long-standing strategic choices put us in a strong position to respond to both the near-term challenges and the emerging opportunities as the pandemic plays out," said Richard D. Fairbank, Founder, Chairman and Chief Executive Officer. "Despite the pressures of the pandemic in the near-term, nothing has changed about where we think our businesses are headed, or the long-term strategic opportunities that are being created as sweeping digital change continues to transform banking."

      Adjusting items in the fourth quarter of 2020, which are excluded from diluted earnings per share (EPS), efficiency ratio and operating efficiency ratio metrics (see Table 15 in our Financial Supplement for additional information):

      (Dollars in millions, except per share data)

      Pre-Tax
      Impact

      Diluted EPS
      Impact

      Legal reserve activity, including insurance recoveries

      $

      37


      $

      0.07


      Cybersecurity Incident expenses, net of insurance

      (6)


      (0.01)



      The quarter included the following notable item:


      (Dollars in millions, except per share data)

      Pre-Tax
      Impact

      Diluted EPS
      Impact

      Equity investment gain

      $

      60


      $

      0.10


      All comparisons below are for the fourth quarter of 2020 compared with the third quarter of 2020 unless otherwise noted.

      Fourth Quarter 2020 Income Statement Summary:

      • Total net revenue decreased 1 percent to $7.3 billion.
      • Total non-interest expense increased 13 percent to $4.0 billion:
        • 99 percent increase in marketing.
        • 6 percent increase in operating expenses.
      • Pre-provision earnings decreased 13 percent to $3.3 billion(2).
      • Provision for credit losses decreased 20 percent to $264 million:
        • Net charge-offs of $856 million.
        • $593 million loan reserve release.
      • Net interest margin of 6.05 percent, an increase of 37 basis points.
      • Efficiency ratio of 54.64 percent.
        • Efficiency ratio excluding adjusting items of 55.06 percent(1).
      • Operating efficiency ratio of 46.97 percent.
        • Operating efficiency ratio excluding adjusting items of 47.39 percent(1).

      Fourth Quarter 2020 Balance Sheet Summary:

      • Common equity Tier 1 capital ratio under Basel III Standardized Approach of 13.7 percent at December 31, 2020.
      • Period-end loans held for investment in the quarter increased $3.4 billion, or 1 percent, to $251.6 billion.
        • Credit Card period-end loans increased $3.3 billion, or 3 percent, to $107.0 billion.
          • Domestic Card period-end loans increased $3.0 billion, or 3 percent, to $98.5 billion.
        • Consumer Banking period-end loans increased $200 million, or less than 1 percent, to $68.9 billion.
          • Auto period-end loans increased $368 million, or 1 percent, to $65.8 billion.
        • Commercial Banking period-end loans decreased $114 million, or less than 1 percent, to $75.8 billion.
      • Average loans held for investment in the quarter decreased $1.8 billion, or 1 percent, to $247.7 billion.
        • Credit Card average loans decreased $1.8 billion, or 2 percent, to $103.6 billion.
          • Domestic Card average loans decreased $1.9 billion, or 2 percent, to $95.5 billion.
        • Consumer Banking average loans increased $986 million, or 1 percent, to $68.8 billion.
          • Auto average loans increased $1.1 billion, or 2 percent, to $65.6 billion.
        • Commercial Banking average loans decreased $1.0 billion, or 1 percent, to $75.3 billion.
      • Period-end total deposits decreased $283 million, or less than 1 percent, to $305.4 billion, while average deposits decreased $1.0 billion, or less than 1 percent, to $304.5 billion.
      • Interest-bearing deposits rate paid decreased 18 basis points to 0.51 percent.

      All comparisons below are for the full year of 2020 compared with the full year of 2019 unless otherwise noted.

       2020 Full Year Income Statement Summary:

      • Total net revenue decreased less than 1% to $28.5 billion.
      • Total non-interest expense decreased 3 percent to $15.1 billion:
        • 29 percent decrease in marketing.
        • 2 percent increase in operating expenses.
      • Pre-provision earnings increased 3 percent to $13.5 billion(2).
      • Provision for credit losses increased 65 percent to $10.3 billion:
      • Efficiency ratio of 52.79 percent.
        • Efficiency ratio excluding adjusting items of 51.66 percent(1).
      • Operating efficiency ratio of 47.14 percent.
        • Operating efficiency ratio excluding adjusting items of 46.01 percent(1).

      (1)

      Amounts excluding adjusting items are non-GAAP measures that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results and provide alternate measurements of our performance, both in the current period and across periods. See Table 15 in Exhibit 99.2 for a reconciliation of our selected reported results to these non-GAAP measures.

      (2)

      Pre-provision earnings is calculated based on the sum of net interest income and non-interest income, less non-interest expense for the period.

      Earnings Conference Call Webcast Information

      The company will hold an earnings conference call on January 26, 2021 at 5:00 PM Eastern Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via the company's home page (www.capitalone.com). Under "About," choose "Investors" to access the Investor Center and view and/or download the earnings press release, the financial supplement, including a reconciliation of non-GAAP financial measures, and the earnings release presentation. The replay of the webcast will be archived on the company's website through February 9, 2021 at 5:00 PM Eastern Time.

      Forward-Looking Statements

      Certain statements in this release may constitute forward-looking statements, which involve a number of risks and uncertainties. Capital One cautions readers that any forward-looking information is not a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking information due to a number of factors, including those listed from time to time in reports that Capital One files with the Securities and Exchange Commission, including, but not limited to, the Annual Report on Form 10-K for the year ended December 31, 2019.

      About Capital One

      Capital One Financial Corporation (www.capitalone.com) is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $305.4 billion in deposits and $421.6 billion in total assets as of  December 31, 2020. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, Louisiana, Texas, Maryland, Virginia, New Jersey and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.

      Exhibit 99.2

      Capital One Financial Corporation

      Financial Supplement(1)(2)

      Fourth Quarter 2020

      Table of Contents


      Capital One Financial Corporation Consolidated Results

      Page


      Table 1:

      Financial Summary—Consolidated

      1


      Table 2:

      Selected Metrics—Consolidated

      3


      Table 3:

      Consolidated Statements of Income

      4


      Table 4:

      Consolidated Balance Sheets

      7


      Table 5:

      Notes to Financial Summary, Selected Metrics and Consolidated Financial Statements (Tables 1—4)

      10


      Table 6:

      Average Balances, Net Interest Income and Net Interest Margin

      11


      Table 7:

      Loan Information and Performance Statistics

      12


      Table 8:

      Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity

      15

      Business Segment Results



      Table 9:

      Financial Summary—Business Segment Results

      17


      Table 10:

      Financial & Statistical Summary—Credit Card Business

      18


      Table 11:

      Financial & Statistical Summary—Consumer Banking Business

      20


      Table 12:

      Financial & Statistical Summary—Commercial Banking Business

      21


      Table 13:

      Financial & Statistical Summary—Other and Total

      22

      Other



      Table 14:

      Notes to Loan, Allowance and Business Segment Disclosures (Tables 7—13)

      23


      Table 15:

      Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures

      24

      __________



      (1)

      The information contained in this Financial Supplement is preliminary and based on data available at the time of the
      earnings presentation. Investors should refer to our Annual Report on Form 10-K for the period ended December 31,
      2020 once it is filed with the Securities and Exchange Commission.


      (2)

      This Financial Supplement includes non-GAAP measures. We believe these non-GAAP measures are useful to
      investors and users of our financial information as they provide an alternate measurement of our performance and assist
      in assessing our capital adequacy and the level of return generated. These non-GAAP measures should not be viewed
      as a substitute for reported results determined in accordance with generally accepted accounting principles in the U.S.
      ("GAAP"), nor are they necessarily comparable to non-GAAP measures that may be presented by other companies.


                     

      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 1: Financial Summary—Consolidated














      2020 Q4 vs.


      Year Ended December 31,

      (Dollars in millions, except per share data and as noted)


      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Income Statement





















      Net interest income


      $

      5,873



      $

      5,555



      $

      5,460



      $

      6,025



      $

      6,066



      6

      %


      (3)

      %


      $

      22,913



      $

      23,340



      (2)

      %

      Non-interest income


      1,464



      1,826



      1,096



      1,224



      1,361



      (20)



      8



      5,610



      5,253



      7


      Total net revenue(1)


      7,337



      7,381



      6,556



      7,249



      7,427



      (1)



      (1)



      28,523



      28,593



      —


      Provision for credit losses


      264



      331



      4,246



      5,423



      1,818



      (20)



      (85)



      10,264



      6,236



      65


      Non-interest expense:





















      Marketing


      563



      283



      273



      491



      710



      99



      (21)



      1,610



      2,274



      (29)


      Operating expense


      3,446



      3,265



      3,497



      3,238



      3,451



      6



      —



      13,446



      13,209



      2


      Total non-interest expense


      4,009



      3,548



      3,770



      3,729



      4,161



      13



      (4)



      15,056



      15,483



      (3)


      Income (loss) from continuing operations before income taxes


      3,064



      3,502



      (1,460)



      (1,903)



      1,448



      (13)



      112



      3,203



      6,874



      (53)


      Income tax provision (benefit)


      496



      1,096



      (543)



      (563)



      270



      (55)



      84



      486



      1,341



      (64)


      Income (loss) from continuing operations, net of tax


      2,568



      2,406



      (917)



      (1,340)



      1,178



      7



      118



      2,717



      5,533



      (51)


      Income (loss) from discontinued operations, net of tax


      (2)



      —



      (1)



      —



      (2)



      **



      —



      (3)



      13



      **


      Net income (loss)


      2,566



      2,406



      (918)



      (1,340)



      1,176



      7



      118



      2,714



      5,546



      (51)


      Dividends and undistributed earnings allocated to participating securities(2)


      (19)



      (20)



      (1)



      (3)



      (7)



      (5)



      171



      (20)



      (41)



      (51)


      Preferred stock dividends


      (68)



      (67)



      (90)



      (55)



      (97)



      1



      (30)



      (280)



      (282)



      (1)


      Issuance cost for redeemed preferred stock(3)


      (17)



      —



      —



      (22)



      (31)



      **



      (45)



      (39)



      (31)



      26


      Net income (loss) available to common stockholders


      $

      2,462



      $

      2,319



      $

      (1,009)



      $

      (1,420)



      $

      1,041



      6



      137



      $

      2,375



      $

      5,192



      (54)


      Common Share Statistics





















      Basic earnings per common share:(2)





















      Net income (loss) from continuing operations


      $

      5.36



      $

      5.07



      $

      (2.21)



      $

      (3.10)



      $

      2.26



      6

      %


      137

      %


      $

      5.20



      $

      11.07



      (53)

      %

      Income (loss) from discontinued operations


      —



      —



      —



      —



      —



      —



      —



      (0.01)



      0.03



      **


      Net income (loss) per basic common share


      $

      5.36



      $

      5.07



      $

      (2.21)



      $

      (3.10)



      $

      2.26



      6



      137



      $

      5.19



      $

      11.10



      (53)


      Diluted earnings per common share:(2)





















      Net income (loss) from continuing operations


      $

      5.35



      $

      5.06



      $

      (2.21)



      $

      (3.10)



      $

      2.25



      6



      138



      $

      5.19



      $

      11.02



      (53)


      Income (loss) from discontinued operations


      —



      —



      —



      —



      —



      —



      —



      (0.01)



      0.03



      **


      Net income (loss) per diluted common share


      $

      5.35



      $

      5.06



      $

      (2.21)



      $

      (3.10)



      $

      2.25



      6



      138



      $

      5.18



      $

      11.05



      (53)


      Weighted-average common shares outstanding (in millions):





















      Basic


      459.1



      457.8



      456.7



      457.6



      460.9



      —



      —



      457.8



      467.6



      (2)


      Diluted


      460.2



      458.5



      456.7



      457.6



      463.4



      —



      (1)



      458.9



      469.9



      (2)


      Common shares outstanding (period-end, in millions)


      459.0



      457.4



      456.3



      455.3



      456.6



      —



      1



      459.0



      456.6



      1


      Dividends declared and paid per common share


      $

      0.10



      $

      0.10



      $

      0.40



      $

      0.40



      $

      0.40



      —



      (75)



      $

      1.00



      $

      1.60



      (38)


      Tangible book value per common share (period-end)(4)


      88.34



      83.67



      78.82



      80.68



      83.72



      6



      6



      88.34



      83.72



      6












































































      2020 Q4 vs.


      Year Ended December 31,

      (Dollars in millions)


      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Balance Sheet (Period-End)





















      Loans held for investment


      $

      251,624



      $

      248,223



      $

      251,512



      $

      262,990



      $

      265,809



      1

      %


      (5)

      %


      $

      251,624



      $

      265,809



      (5)

      %

      Interest-earning assets


      388,917



      390,040



      389,829



      364,472



      355,202



      —



      9



      388,917



      355,202



      9


      Total assets


      421,602



      421,883



      421,296



      396,878



      390,365



      —



      8



      421,602



      390,365



      8


      Interest-bearing deposits


      274,300



      276,092



      275,183



      245,142



      239,209



      (1)



      15



      274,300



      239,209



      15


      Total deposits


      305,442



      305,725



      304,238



      269,689



      262,697



      —



      16



      305,442



      262,697



      16


      Borrowings


      40,539



      42,795



      44,900



      55,681



      55,697



      (5)



      (27)



      40,539



      55,697



      (27)


      Common equity


      55,356



      53,093



      50,835



      51,620



      53,157



      4



      4



      55,356



      53,157



      4


      Total stockholders' equity


      60,204



      58,424



      56,045



      56,830



      58,011



      3



      4



      60,204



      58,011



      4


      Balance Sheet (Average Balances)





















      Loans held for investment


      $

      247,689



      $

      249,511



      $

      253,358



      $

      262,889



      $

      258,870



      (1)

      %


      (4)

      %


      $

      253,335



      $

      247,450



      2

      %

      Interest-earning assets


      388,252



      391,451



      378,145



      355,347



      349,150



      (1)



      11



      378,362



      341,510



      11


      Total assets


      420,011



      422,854



      411,075



      390,380



      383,162



      (1)



      10



      411,187



      374,924



      10


      Interest-bearing deposits


      274,142



      276,339



      261,256



      241,115



      236,250



      (1)



      16



      263,279



      231,609



      14


      Total deposits


      304,513



      305,516



      288,344



      264,653



      260,040



      —



      17



      290,835



      255,065



      14


      Borrowings


      40,662



      44,161



      49,827



      51,795



      51,442



      (8)



      (21)



      46,588



      50,965



      (9)


      Common equity


      54,220



      51,995



      52,413



      53,186



      52,641



      4



      3



      52,954



      50,960



      4


      Total stockholders' equity


      59,389



      57,223



      57,623



      58,568



      58,148



      4



      2



      58,201



      55,690



      5


                     

      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 2: Selected Metrics—Consolidated














      2020 Q4 vs.


      Year Ended December 31,

      (Dollars in millions, except as noted)


      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Performance Metrics





















      Net interest income growth (period over period)


      6

      %


      2

      %


      (9)

      %


      (1)

      %


      6

      %


      **



      **



      (2)

      %


      2

      %


      **


      Non-interest income growth (period over period)


      (20)



      67



      (10)



      (10)



      11



      **



      **



      7



      1



      **


      Total net revenue growth (period over period)


      (1)



      13



      (10)



      (2)



      7



      **



      **



      —



      2



      **


      Total net revenue margin(5)


      7.56



      7.54



      6.93



      8.16



      8.51



      2

      bps


      (95)

      bps


      7.54



      8.37



      (83)

      bps

      Net interest margin(6)


      6.05



      5.68



      5.78



      6.78



      6.95



      37



      (90)



      6.06



      6.83



      (77)


      Return on average assets


      2.45



      2.28



      (0.89)



      (1.37)



      1.23



      17



      122



      0.66



      1.48



      (82)


      Return on average tangible assets(7)


      2.54



      2.36



      (0.93)



      (1.43)



      1.28



      18



      126



      0.69



      1.54



      (85)


      Return on average common equity(8)


      18.18



      17.84



      (7.69)



      (10.68)



      7.93



      34



      10

      %


      4.49



      10.16



      (6)

      %

      Return on average tangible common equity(9)


      25.02



      24.98



      (10.74)



      (14.85)



      11.07



      4



      14



      6.24



      14.37



      (8)


      Non-interest expense as a percentage of average loans held for
      investment


      6.47



      5.69



      5.95



      5.67



      6.43



      78



      4

      bps


      5.94



      6.26



      (32)

      bps

      Efficiency ratio(10)


      54.64



      48.07



      57.50



      51.44



      56.03



      7

      %


      (139)



      52.79



      54.15



      (136)


      Operating efficiency ratio(11)


      46.97



      44.24



      53.34



      44.67



      46.47



      273

      bps


      50



      47.14



      46.20



      94


      Effective income tax rate for continuing operations


      16.2



      31.3



      37.2



      29.6



      18.6



      (15)

      %


      (240)



      15.2



      19.5



      (4)

      %

      Employees (period-end, in thousands)


      52.0



      52.5



      53.1



      52.1



      51.9



      (1)



      —



      52.0



      51.9



      —


      Credit Quality Metrics





















      Allowance for credit losses


      $

      15,564



      $

      16,129



      $

      16,832



      $

      14,073



      $

      7,208



      (4)

      %


      116

      %


      $

      15,564



      $

      7,208



      116

      %

      Allowance coverage ratio


      6.19

      %


      6.50

      %


      6.69

      %


      5.35

      %


      2.71

      %


      (31)

      bps


      348

      bps


      6.19

      %


      2.71

      %


      348

      bps

      Net charge-offs


      $

      856



      $

      1,073



      $

      1,505



      $

      1,791



      $

      1,683



      (20)

      %


      (49)

      %


      $

      5,225



      $

      6,252



      (16)

      %

      Net charge-off rate(12)


      1.38

      %


      1.72

      %


      2.38

      %


      2.72

      %


      2.60

      %


      (34)

      bps


      (122)

      bps


      2.06

      %


      2.53

      %


      (47)

      bps

      30+ day performing delinquency rate(13)


      2.41



      1.97



      2.09



      2.95



      3.51



      44



      (110)



      2.41



      3.51



      (110)


      30+ day delinquency rate(13)


      2.61



      2.22



      2.30



      3.16



      3.74



      39



      (113)



      2.61



      3.74



      (113)


      Capital Ratios(14)





















      Common equity Tier 1 capital


      13.7

      %


      13.0

      %


      12.4

      %


      12.0

      %


      12.2

      %


      70

      bps


      150

      bps


      13.7

      %


      12.2

      %


      150

      bps

      Tier 1 capital


      15.3



      14.8



      14.2



      13.7



      13.7



      50



      160



      15.3



      13.7



      160


      Total capital


      17.7



      17.3



      16.7



      16.1



      16.1



      40



      160



      17.7



      16.1



      160


      Tier 1 leverage


      11.2



      10.6



      10.3



      11.0



      11.7



      60



      (50)



      11.2



      11.7



      (50)


      Tangible common equity ("TCE")(15)


      10.0



      9.4



      8.8



      9.6



      10.2



      60



      (20)



      10.0



      10.2



      (20)


      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 3: Consolidated Statements of Income














      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.

      (Dollars in millions, except per share data and as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Interest income:





















      Loans, including loans held for sale


      $

      5,954



      $

      5,758



      $

      5,820



      $

      6,542



      $

      6,682



      3

      %


      (11)

      %


      $

      24,074



      $

      25,862



      (7)

      %

      Investment securities


      422



      443



      482



      530



      544



      (5)



      (22)



      1,877



      2,411



      (22)


      Other


      15



      14



      16



      37



      44



      7



      (66)



      82



      240



      (66)


      Total interest income


      6,391



      6,215



      6,318



      7,109



      7,270



      3



      (12)



      26,033



      28,513



      (9)


      Interest expense:





















      Deposits


      347



      476



      611



      731



      832



      (27)



      (58)



      2,165



      3,420



      (37)


      Securitized debt obligations


      34



      43



      56



      99



      118



      (21)



      (71)



      232



      523



      (56)


      Senior and subordinated notes


      128



      132



      180



      239



      236



      (3)



      (46)



      679



      1,159



      (41)


      Other borrowings


      9



      9



      11



      15



      18



      —



      (50)



      44



      71



      (38)


      Total interest expense


      518



      660



      858



      1,084



      1,204



      (22)



      (57)



      3,120



      5,173



      (40)


      Net interest income


      5,873



      5,555



      5,460



      6,025



      6,066



      6



      (3)



      22,913



      23,340



      (2)


      Provision for credit losses


      264



      331



      4,246



      5,423



      1,818



      (20)



      (85)



      10,264



      6,236



      65


      Net interest income after provision for credit losses


      5,609



      5,224



      1,214



      602



      4,248



      7



      32



      12,649



      17,104



      (26)


      Non-interest income:





















      Interchange fees, net


      818



      775



      672



      752



      811



      6



      1



      3,017



      3,179



      (5)


      Service charges and other customer-related fees


      338



      320



      258



      327



      342



      6



      (1)



      1,243



      1,330



      (7)


      Net securities gains (losses)


      —



      25



      —



      —



      (18)



      **



      **



      25



      26



      (4)


      Other


      308



      706



      166



      145



      226



      (56)



      36



      1,325



      718



      85


      Total non-interest income


      1,464



      1,826



      1,096



      1,224



      1,361



      (20)



      8



      5,610



      5,253



      7


      Non-interest expense:





















      Salaries and associate benefits


      1,755



      1,719



      1,704



      1,627



      1,652



      2



      6



      6,805



      6,388



      7


      Occupancy and equipment


      572



      506



      523



      517



      565



      13



      1



      2,118



      2,098



      1


      Marketing


      563



      283



      273



      491



      710



      99



      (21)



      1,610



      2,274



      (29)


      Professional services


      394



      327



      304



      287



      318



      20



      24



      1,312



      1,237



      6


      Communications and data processing


      295



      310



      308



      302



      346



      (5)



      (15)



      1,215



      1,290



      (6)


      Amortization of intangibles


      8



      14



      16



      22



      28



      (43)



      (71)



      60



      112



      (46)


      Other(16)


      422



      389



      642



      483



      542



      8



      (22)



      1,936



      2,084



      (7)


      Total non-interest expense


      4,009



      3,548



      3,770



      3,729



      4,161



      13



      (4)



      15,056



      15,483



      (3)


      Income (loss) from continuing operations before income taxes


      3,064



      3,502



      (1,460)



      (1,903)



      1,448



      (13)



      112



      3,203



      6,874



      (53)


      Income tax provision (benefit)


      496



      1,096



      (543)



      (563)



      270



      (55)



      84



      486



      1,341



      (64)


      Income (loss) from continuing operations, net of tax


      2,568



      2,406



      (917)



      (1,340)



      1,178



      7



      118



      2,717



      5,533



      (51)


      Income (loss) from discontinued operations, net of tax


      (2)



      —



      (1)



      —



      (2)



      **



      —



      (3)



      13



      **


      Net income (loss)


      2,566



      2,406



      (918)



      (1,340)



      1,176



      7



      118



      2,714



      5,546



      (51)


      Dividends and undistributed earnings allocated to participating securities(2)


      (19)



      (20)



      (1)



      (3)



      (7)



      (5)



      171



      (20)



      (41)



      (51)


      Preferred stock dividends


      (68)



      (67)



      (90)



      (55)



      (97)



      1



      (30)



      (280)



      (282)



      (1)


      Issuance cost for redeemed preferred stock(3)


      (17)



      —



      —



      (22)



      (31)



      **



      (45)



      (39)



      (31)



      26


      Net income (loss) available to common stockholders


      $

      2,462



      $

      2,319



      $

      (1,009)



      $

      (1,420)



      $

      1,041



      6



      137



      $

      2,375



      $

      5,192



      (54)
























































      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.

      (Dollars in millions, except per share data and as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Basic earnings per common share:(2)





















      Net income (loss) from continuing operations


      $

      5.36



      $

      5.07



      $

      (2.21)



      $

      (3.10)



      $

      2.26



      6

      %


      137

      %


      $

      5.20



      $

      11.07



      (53)

      %

      Income (loss) from discontinued operations


      —



      —



      —



      —



      —



      —



      —



      (0.01)



      0.03



      **


      Net income (loss) per basic common share


      $

      5.36



      $

      5.07



      $

      (2.21)



      $

      (3.10)



      $

      2.26



      6



      137



      $

      5.19



      $

      11.10



      (53)


      Diluted earnings per common share:(2)





















      Net income (loss) from continuing operations


      $

      5.35



      $

      5.06



      $

      (2.21)



      $

      (3.10)



      $

      2.25



      6



      138



      $

      5.19



      $

      11.02



      (53)


      Income (loss) from discontinued operations


      —



      —



      —



      —



      —



      —



      —



      (0.01)



      0.03



      **


      Net income (loss) per diluted common share


      $

      5.35



      $

      5.06



      $

      (2.21)



      $

      (3.10)



      $

      2.25



      6



      138



      $

      5.18



      $

      11.05



      (53)


      Weighted-average common shares outstanding (in millions):





















      Basic common shares


      459.1



      457.8



      456.7



      457.6



      460.9



      —



      —



      457.8



      467.6



      (2)


      Diluted common shares


      460.2



      458.5



      456.7



      457.6



      463.4



      —



      (1)



      458.9



      469.9



      (2)


      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 4: Consolidated Balance Sheets














      2020 Q4 vs.



      2020


      2020


      2020


      2020


      2019


      2020


      2019

      (Dollars in millions)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4

      Assets:















      Cash and cash equivalents:















      Cash and due from banks


      $

      4,708



      $

      4,267



      $

      4,583



      $

      4,545



      $

      4,129



      10

      %


      14

      %

      Interest-bearing deposits and other short-term investments


      35,801



      39,839



      51,235



      20,391



      9,278



      (10)



      **


      Total cash and cash equivalents


      40,509



      44,106



      55,818



      24,936



      13,407



      (8)



      **


      Restricted cash for securitization investors


      262



      895



      740



      364



      342



      (71)



      (23)


      Securities available for sale


      100,445



      99,853



      87,859



      81,423



      79,213



      1



      27


      Loans held for investment:















      Unsecuritized loans held for investment


      225,698



      217,878



      222,310



      231,318



      231,992



      4



      (3)


      Loans held in consolidated trusts


      25,926



      30,345



      29,202



      31,672



      33,817



      (15)



      (23)


      Total loans held for investment


      251,624



      248,223



      251,512



      262,990



      265,809



      1



      (5)


      Allowance for credit losses


      (15,564)



      (16,129)



      (16,832)



      (14,073)



      (7,208)



      (4)



      116


      Net loans held for investment


      236,060



      232,094



      234,680



      248,917



      258,601



      2



      (9)


      Loans held for sale


      2,710



      3,433



      711



      1,056



      400



      (21)



      **


      Premises and equipment, net


      4,287



      4,333



      4,324



      4,336



      4,378



      (1)



      (2)


      Interest receivable


      1,471



      1,551



      1,574



      1,687



      1,758



      (5)



      (16)


      Goodwill


      14,653



      14,648



      14,645



      14,645



      14,653



      —



      —


      Other assets


      21,205



      20,970



      20,945



      19,514



      17,613



      1



      20


      Total assets


      $

      421,602



      $

      421,883



      $

      421,296



      $

      396,878



      $

      390,365



      —



      8





























      2020 Q4 vs.



      2020


      2020


      2020


      2020


      2019


      2020


      2019

      (Dollars in millions)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4

      Liabilities:















      Interest payable


      $

      352



      $

      332



      $

      380



      $

      359



      $

      439



      6

      %


      (20)

      %

      Deposits:















      Non-interest-bearing deposits


      31,142



      29,633



      29,055



      24,547



      23,488



      5



      33


      Interest-bearing deposits


      274,300



      276,092



      275,183



      245,142



      239,209



      (1)



      15


      Total deposits


      305,442



      305,725



      304,238



      269,689



      262,697



      —



      16


      Securitized debt obligations


      12,414



      13,566



      15,761



      17,141



      17,808



      (8)



      (30)


      Other debt:















      Federal funds purchased and securities loaned or sold under agreements to repurchase


      668



      702



      573



      399



      314



      (5)



      113


      Senior and subordinated notes


      27,382



      28,448



      28,481



      32,049



      30,472



      (4)



      (10)


      Other borrowings


      75



      79



      85



      6,092



      7,103



      (5)



      (99)


      Total other debt


      28,125



      29,229



      29,139



      38,540



      37,889



      (4)



      (26)


      Other liabilities


      15,065



      14,607



      15,733



      14,319



      13,521



      3



      11


      Total liabilities


      361,398



      363,459



      365,251



      340,048



      332,354



      (1)



      9

















      Stockholders' equity:















      Preferred stock


      0



      0



      0



      0



      0



      —



      —


      Common stock


      7



      7



      7



      7



      7



      —



      —


      Additional paid-in capital, net


      33,480



      33,793



      33,556



      33,450



      32,980



      (1)



      2


      Retained earnings


      40,088



      37,653



      35,361



      36,552



      40,340



      6



      (1)


      Accumulated other comprehensive income


      3,494



      3,833



      3,981



      3,679



      1,156



      (9)



      **


      Treasury stock, at cost


      (16,865)



      (16,862)



      (16,860)



      (16,858)



      (16,472)



      —



      2


      Total stockholders' equity


      60,204



      58,424



      56,045



      56,830



      58,011



      3



      4


      Total liabilities and stockholders' equity


      $

      421,602



      $

      421,883



      $

      421,296



      $

      396,878



      $

      390,365



      —



      8


      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 5: Notes to Financial Summary, Selected Metrics and Consolidated Financial Statements (Tables 1—4)


      (1)

      Total net revenue was reduced by $177 million in Q4 2020, $235 million in Q3 2020, $318 million in Q2 2020 and $389 million in Q1 2020 for credit card finance charges and fees
      charged-off as uncollectible, and by $365 million in Q4 2019 for the estimated uncollectible amount of credit card finance charges and fees and related losses.

      (2)

      Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each
      quarterly amount may not agree to the year-to-date total. We also provide adjusted diluted earnings per share, which is a non-GAAP measure. See "Table 15: Calculation of
      Regulatory Capital Measures and Reconciliation of Non-GAAP Measures" for additional information on our non-GAAP measures.

      (3)

      On December 1, 2020, we redeemed all outstanding shares of our fixed rate 6.20% non-cumulative perpetual preferred stock Series F, which reduced our net income
      available to common shareholders by $17 million in Q4 2020. On March 2, 2020, we redeemed all outstanding shares of our fixed rate 6.00% non-cumulative perpetual preferred
      stock Series B, which increased our net loss available to common shareholders by $22 million in Q1 2020. On December 2, 2019, we redeemed all outstanding shares of
      our fixed rate 6.25% non-cumulative perpetual preferred stock Series C and fixed rate 6.70% non-cumulative perpetual preferred stock Series D, which reduced our net
      income available to common shareholders by $31 million in Q4 2019.

      (4)

      Tangible book value per common share is a non-GAAP measure calculated based on tangible common equity divided by common shares outstanding. See "Table 15: Calculation
      of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures" for additional information on non-GAAP measures.

      (5)

      Total net revenue margin is calculated based on total net revenue for the period divided by average interest-earning assets for the period.

      (6)

      Net interest margin is calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.

      (7)

      Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average
      tangible assets for the period. See "Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures" for additional information on non-GAAP
      measures.

      (8)

      Return on average common equity is calculated based on net income (loss) available to common stockholders less income (loss) from discontinued operations, net of tax, for the
      period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.

      (9)

      Return on average tangible common equity ("ROTCE") is a non-GAAP measure calculated based on net income (loss) available to common stockholders less income (loss) from
      discontinued operations, net of tax, for the period, divided by average tangible common equity ("TCE"). Our calculation of return on average TCE may not be comparable to
      similarly-titled measures reported by other companies. See "Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures" for additional
      information on non-GAAP measures.

      (10)

      Efficiency ratio is calculated based on total non-interest expense for the period divided by total net revenue for the period. We also provide an adjusted efficiency ratio, which is a
      non-GAAP measure. See "Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures" for additional information on our non-GAAP
      measures.

      (11)

      Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period. We also provide an adjusted operating efficiency ratio,
      which is a non-GAAP measure. See "Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures" for additional information on our non-GAAP
      measures.

      (12)

      Net charge-off rate is calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period.

      (13)

      Metrics for Q4 2020, Q3 2020, Q2 2020 and Q1 2020 include the impact of COVID-19 customer assistance programs where applicable.

      (14)

      Capital ratios as of the end of Q4 2020 are preliminary and therefore subject to change. See "Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-
      GAAP Measures" for information on the calculation of each of these ratios.

      (15)

      TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See "Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-
      GAAP Measures" for additional information on non-GAAP measures.

      (16)

      Includes net Cybersecurity Incident expenses of $6 million in Q4 2020, $6 million in Q3 2020, $11 million in Q2 2020, $4 million in Q1 2020 and $16 million in Q4 2019, respectively.

      **

      Not meaningful.

      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 6: Average Balances, Net Interest Income and Net Interest Margin




      2020 Q4


      2020 Q3


      2019 Q4



      Average
      Balance


      Interest
      Income/
      Expense


      Yield/Rate


      Average
      Balance


      Interest
      Income/
      Expense


      Yield/Rate


      Average
      Balance


      Interest
      Income/
      Expense


      Yield/Rate

      (Dollars in millions, except as noted)










      Interest-earning assets:



















      Loans, including loans held for sale


      $

      251,135



      $

      5,954



      9.48

      %


      $

      250,525



      $

      5,758



      9.19

      %


      $

      259,855



      $

      6,682



      10.29

      %

      Investment securities


      97,640



      422



      1.73



      91,777



      443



      1.93



      79,104



      544



      2.75


      Cash equivalents and other


      39,477



      15



      0.15



      49,149



      14



      0.11



      10,191



      44



      1.70


      Total interest-earning assets


      $

      388,252



      $

      6,391



      6.58



      $

      391,451



      $

      6,215



      6.35



      $

      349,150



      $

      7,270



      8.33


      Interest-bearing liabilities:



















      Interest-bearing deposits


      $

      274,143



      $

      347



      0.51



      $

      276,339



      $

      476



      0.69



      $

      236,250



      $

      832



      1.41


      Securitized debt obligations


      12,651



      34



      1.08



      15,032



      43



      1.14



      18,339



      118



      2.58


      Senior and subordinated notes


      27,386



      128



      1.87



      28,497



      132



      1.86



      30,597



      236



      3.08


      Other borrowings and liabilities


      2,095



      9



      1.75



      2,119



      9



      1.77



      3,789



      18



      1.95


      Total interest-bearing liabilities


      $

      316,275



      $

      518



      0.65



      $

      321,987



      $

      660



      0.82



      $

      288,975



      $

      1,204



      1.67


      Net interest income/spread




      $

      5,873



      5.93





      $

      5,555



      5.53





      $

      6,066



      6.66


      Impact of non-interest-bearing funding






      0.12







      0.15







      0.29


      Net interest margin






      6.05

      %






      5.68

      %






      6.95

      %




      Year Ended December 31,



      2020


      2019



      Average
      Balance


      Interest
      Income/
      Expense


      Yield/Rate


      Average
      Balance


      Interest
      Income/
      Expense


      Yield/Rate

      (Dollars in millions, except as noted)







      Interest-earning assets:













      Loans, including loans held for sale


      $

      254,901



      $

      24,074



      9.44

      %


      $

      248,552



      $

      25,862



      10.41

      %

      Investment securities


      87,222



      1,877



      2.15



      81,467



      2,411



      2.96


      Cash equivalents and other


      36,239



      82



      0.23



      11,491



      240



      2.08


      Total interest-earning assets


      $

      378,362



      $

      26,033



      6.88



      $

      341,510



      $

      28,513



      8.35


      Interest-bearing liabilities:













      Interest-bearing deposits


      $

      263,279



      $

      2,165



      0.82



      $

      231,609



      $

      3,420



      1.48


      Securitized debt obligations


      15,533



      232



      1.49



      18,020



      523



      2.90


      Senior and subordinated notes


      29,621



      679



      2.29



      30,821



      1,159



      3.76


      Other borrowings and liabilities


      2,882



      44



      1.55



      3,369



      71



      2.12


      Total interest-bearing liabilities


      $

      311,315



      $

      3,120



      1.00



      $

      283,819



      $

      5,173



      1.82


      Net interest income/spread




      $

      22,913



      5.88





      $

      23,340



      6.53


      Impact of non-interest-bearing funding






      0.18







      0.30


      Net interest margin






      6.06

      %






      6.83

      %

      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 7: Loan Information and Performance Statistics














      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019


      2020


      2019


      2020 vs.
      2019

      (Dollars in millions, except as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4

      Loans Held for Investment (Period-End)





















      Credit card:





















         Domestic credit card(7)


      $

      98,504



      $

      95,541



      $

      99,390



      $

      109,549



      $

      118,606



      3

      %


      (17)

      %


      $

      98,504



      $

      118,606



      (17)

      %

         International card businesses


      8,452



      8,100



      7,920



      8,248



      9,630



      4



      (12)



      8,452



      9,630



      (12)


      Total credit card(1)


      106,956



      103,641



      107,310



      117,797



      128,236



      3



      (17)



      106,956



      128,236



      (17)


      Consumer banking:





















         Auto


      65,762



      65,394



      63,319



      61,364



      60,362



      1



      9



      65,762



      60,362



      9


         Retail banking


      3,126



      3,294



      3,393



      2,669



      2,703



      (5)



      16



      3,126



      2,703



      16


      Total consumer banking


      68,888



      68,688



      66,712



      64,033



      63,065



      —



      9



      68,888



      63,065



      9


      Commercial banking:





















         Commercial and multifamily real estate


      30,681



      31,197



      30,953



      32,373



      30,245



      (2)



      1



      30,681



      30,245



      1


         Commercial and industrial


      45,099



      44,697



      46,537



      48,787



      44,263



      1



      2



      45,099



      44,263



      2


      Total commercial banking


      75,780



      75,894



      77,490



      81,160



      74,508



      —



      2



      75,780



      74,508



      2


      Total loans held for investment


      $

      251,624



      $

      248,223



      $

      251,512



      $

      262,990



      $

      265,809



      1



      (5)



      $

      251,624



      $

      265,809



      (5)


      Loans Held for Investment (Average)





















      Credit card:





















         Domestic credit card


      $

      95,453



      $

      97,306



      $

      100,996



      $

      113,711



      $

      112,965



      (2)

      %


      (16)

      %


      $

      101,837



      $

      105,270



      (3)

      %

         International card businesses


      8,108



      8,061



      7,752



      9,065



      9,120



      1



      (11)



      8,245



      8,932



      (8)


      Total credit card(1)


      103,561



      105,367



      108,748



      122,776



      122,085



      (2)



      (15)



      110,082



      114,202



      (4)


      Consumer banking:





















         Auto


      65,590



      64,476



      61,798



      61,005



      59,884



      2



      10



      63,227



      57,938



      9


         Retail banking


      3,218



      3,346



      3,053



      2,666



      2,712



      (4)



      19



      3,072



      2,770



      11


      Total consumer banking


      68,808



      67,822



      64,851



      63,671



      62,596



      1



      10



      66,299



      60,708



      9


      Commercial banking:





















         Commercial and multifamily real estate


      30,825



      30,918



      31,723



      31,081



      30,173



      —



      2



      31,135



      29,608



      5


         Commercial and industrial


      44,495



      45,404



      48,036



      45,361



      44,016



      (2)



      1



      45,819



      42,863



      7


      Total commercial lending


      75,320



      76,322



      79,759



      76,442



      74,189



      (1)



      2



      76,954



      72,471



      6


         Small-ticket commercial real estate


      —



      —



      —



      —



      —



      **



      **



      —



      69



      **


      Total commercial banking


      75,320



      76,322



      79,759



      76,442



      74,189



      (1)



      2



      76,954



      72,540



      6


      Total average loans held for investment


      $

      247,689



      $

      249,511



      $

      253,358



      $

      262,889



      $

      258,870



      (1)



      (4)



      $

      253,335



      $

      247,450



      2




















      2020 Q4 vs.



      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019


      2020


      2019


      2020 vs.
      2019



      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4

      Net Charge-Off Rates




























      Credit card:




























         Domestic credit card



      2.69

      %



      3.64

      %



      4.53

      %



      4.68

      %



      4.32

      %


      (95)

      bps


      (163)

      bps



      3.93

      %



      4.58

      %


      (65)

      bps

         International card businesses



      1.86




      2.89




      3.47




      4.65




      4.22



      (103)



      (236)




      3.26




      3.71



      (45)


      Total credit card



      2.63




      3.58




      4.46




      4.68




      4.31



      (95)



      (168)




      3.88




      4.51



      (63)


      Consumer banking:




























         Auto



      0.47




      0.23




      1.16




      1.51




      1.90



      24



      (143)




      0.83




      1.51



      (68)


         Retail banking



      1.88




      1.38




      1.78




      2.37




      2.77



      50



      (89)




      1.82




      2.57



      (75)


      Total consumer banking



      0.53




      0.28




      1.19




      1.54




      1.93



      25



      (140)




      0.87




      1.56



      (69)


      Commercial banking:




























         Commercial and multifamily real estate



      0.02




      0.41




      0.09




      —




      —



      (39)



      2




      0.13




      —



      13


         Commercial and industrial



      0.74




      0.45




      0.78




      0.96




      0.60



      29



      14




      0.73




      0.36



      37


      Total commercial banking



      0.45




      0.43




      0.51




      0.57




      0.35



      2



      10




      0.49




      0.22



      27


      Total net charge-offs



      1.38




      1.72




      2.38




      2.72




      2.60



      (34)



      (122)




      2.06




      2.53



      (47)


      30+ Day Performing Delinquency Rates(2)




























      Credit card:




























         Domestic credit card



      2.42

      %



      2.21

      %



      2.74

      %



      3.69

      %



      3.93

      %


      21

      bps


      (151)

      bps



      2.42

      %



      3.93

      %


      (151)

      bps

         International card businesses



      2.61




      2.15




      2.71




      3.66




      3.47



      46



      (86)




      2.61




      3.47



      (86)


      Total credit card



      2.44




      2.20




      2.74




      3.69




      3.89



      24



      (145)




      2.44




      3.89



      (145)


      Consumer banking:




























         Auto



      4.78




      3.76




      3.28




      5.29




      6.88



      102



      (210)




      4.78




      6.88



      (210)


         Retail banking



      1.32




      0.83




      0.89




      1.27




      1.02



      49



      30




      1.32




      1.02



      30


      Total consumer banking



      4.62




      3.62




      3.16




      5.12




      6.63



      100



      (201)




      4.62




      6.63



      (201)


      Nonperforming Loans and Nonperforming Assets Rates(3)(4)




























      Credit card:




























         International card businesses



      0.24

      %



      0.25

      %



      0.29

      %



      0.29

      %



      0.26

      %


      (1)

      bps


      (2)

      bps



      0.24

      %



      0.26

      %


      (2)

      bps

      Total credit card



      0.02




      0.02




      0.02




      0.02




      0.02



      —



      —




      0.02




      0.02



      —


      Consumer banking:




























         Auto



      0.45




      0.36




      0.41




      0.62




      0.81



      9



      (36)




      0.45




      0.81



      (36)


         Retail banking



      0.96




      0.77




      0.70




      0.88




      0.87



      19



      9




      0.96




      0.87



      9


      Total consumer banking



      0.47




      0.38




      0.43




      0.63




      0.81



      9



      (34)




      0.47




      0.81



      (34)


      Commercial banking:




























         Commercial and multifamily real estate



      0.65




      0.58




      0.54




      0.22




      0.12



      7



      53




      0.65




      0.12



      53


         Commercial and industrial



      1.00




      1.31




      1.06




      0.87




      0.93



      (31)



      7




      1.00




      0.93



      7


      Total commercial banking



      0.86




      1.01




      0.85




      0.61




      0.60



      (15)



      26




      0.86




      0.60



      26


      Total nonperforming loans



      0.40




      0.42




      0.38




      0.35




      0.37



      (2)



      3




      0.40




      0.37



      3


      Total nonperforming assets



      0.41




      0.44




      0.39




      0.37




      0.39



      (3)



      2




      0.41




      0.39



      2


      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 8: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity




      Three Months Ended December 31, 2020



      Credit Card


      Consumer Banking





      (Dollars in millions)


      Domestic
      Card


      International
      Card
      Businesses


      Total Credit
      Card


      Auto


      Retail
      Banking


      Total
      Consumer
      Banking


      Commercial
      Banking


      Total

      Allowance for credit losses:

















      Balance as of September 30, 2020


      $

      11,062



      $

      550



      $

      11,612



      $

      2,647



      $

      100



      $

      2,747



      $

      1,770



      $

      16,129


      Charge-offs


      (912)



      (80)



      (992)



      (309)



      (18)



      (327)



      (91)



      (1,410)


      Recoveries


      269



      43



      312



      232



      3



      235



      7



      554


      Net charge-offs


      (643)



      (37)



      (680)



      (77)



      (15)



      (92)



      (84)



      (856)


      Provision (benefit) for credit losses


      231



      —



      231



      45



      15



      60



      (28)



      263


      Allowance release for credit losses


      (412)



      (37)



      (449)



      (32)



      —



      (32)



      (112)



      (593)


      Other changes(5)


      —



      28



      28



      —



      —



      —



      —



      28


      Balance as of December 31, 2020


      10,650



      541



      11,191



      2,615



      100



      2,715



      1,658



      15,564


      Reserve for unfunded lending commitments:

















      Balance as of September 30, 2020


      —



      —



      —



      —



      —



      —



      195



      195


      Provision for losses on unfunded lending commitments


      —



      —



      —



      —



      —



      —



      —



      —


      Balance as of December 31, 2020


      —



      —



      —



      —



      —



      —



      195



      195


      Combined allowance and reserve as of December 31, 2020


      $

      10,650



      $

      541



      $

      11,191



      $

      2,615



      $

      100



      $

      2,715



      $

      1,853



      $

      15,759





      Year Ended December 31, 2020



      Credit Card


      Consumer Banking





      (Dollars in millions)


      Domestic
      Card


      International
      Card
      Businesses


      Total Credit
      Card


      Auto


      Retail
      Banking


      Total
      Consumer
      Banking


      Commercial
      Banking


      Total

      Allowance for credit losses:

















      Balance as of December 31, 2019


      $

      4,997



      $

      398



      $

      5,395



      $

      984



      $

      54



      $

      1,038



      $

      775



      $

      7,208


      Cumulative effects from adoption of the current expected credit loss ("CECL")
      standard


      2,237



      4



      2,241



      477



      25



      502



      102



      2,845


      Finance charge and fee reserve reclassification(1)


      439



      23



      462



      —



      —



      —



      —



      462


      Balance as of January 1, 2020


      7,673



      425



      8,098



      1,461



      79



      1,540



      877



      10,515


      Charge-offs


      (5,318)



      (431)



      (5,749)



      (1,464)



      (70)



      (1,534)



      (394)



      (7,677)


      Recoveries


      1,316



      163



      1,479



      942



      14



      956



      17



      2,452


      Net charge-offs


      (4,002)



      (268)



      (4,270)



      (522)



      (56)



      (578)



      (377)



      (5,225)


      Provision for credit losses


      6,979



      348



      7,327



      1,676



      77



      1,753



      1,158



      10,238


      Allowance build for credit losses


      2,977



      80



      3,057



      1,154



      21



      1,175



      781



      5,013


      Other changes(5)


      —



      36



      36



      —



      —



      —



      —



      36


      Balance as of December 31, 2020


      10,650



      541



      11,191



      2,615



      100



      2,715



      1,658



      15,564


      Reserve for unfunded lending commitments:

















      Balance as of December 31, 2019


      —



      —



      —



      —



      5



      5



      130



      135


      Cumulative effects from adoption of the CECL standard


      —



      —



      —



      —



      (5)



      (5)



      42



      37


      Balance as of January 1, 2020


      —



      —



      —



      —



      —



      —



      172



      172


      Provision for losses on unfunded lending commitments


      —



      —



      —



      —



      —



      —



      23



      23


      Balance as of December 31, 2020


      —



      —



      —



      —



      —



      —



      195



      195


      Combined allowance and reserve as of December 31, 2020


      $

      10,650



      $

      541



      $

      11,191



      $

      2,615



      $

      100



      $

      2,715



      $

      1,853



      $

      15,759


      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 9: Financial Summary—Business Segment Results




      Three Months Ended December 31, 2020


      Year Ended December 31, 2020

      (Dollars in millions)


      Credit
      Card


      Consumer
      Banking


      Commercial
      Banking(6)


      Other(6)


      Total


      Credit
      Card


      Consumer
      Banking


      Commercial
      Banking(6)


      Other(6)


      Total

      Net interest income (loss)


      $

      3,413



      $

      2,012



      $

      522



      $

      (74)



      $

      5,873



      $

      13,776



      $

      7,238



      $

      2,048



      $

      (149)



      $

      22,913


      Non-interest income


      1,054



      136



      268



      6



      1,464



      3,823



      466



      923



      398



      5,610


      Total net revenue (loss)


      4,467



      2,148



      790



      (68)



      7,337



      17,599



      7,704



      2,971



      249



      28,523


      Provision (benefit) for credit losses


      231



      60



      (28)



      1



      264



      7,327



      1,753



      1,181



      3



      10,264


      Non-interest expense


      2,311



      1,121



      445



      132



      4,009



      8,491



      4,159



      1,706



      700



      15,056


      Income (loss) from continuing operations before income
      taxes


      1,925



      967



      373



      (201)



      3,064



      1,781



      1,792



      84



      (454)



      3,203


      Income tax provision (benefit)


      454



      230



      88



      (276)



      496



      420



      425



      19



      (378)



      486


      Income (loss) from continuing operations, net of tax


      $

      1,471



      $

      737



      $

      285



      $

      75



      $

      2,568



      $

      1,361



      $

      1,367



      $

      65



      $

      (76)



      $

      2,717

























      Three Months Ended September 30, 2020











      (Dollars in millions)


      Credit
      Card


      Consumer
      Banking


      Commercial
      Banking(6)


      Other(6)


      Total











      Net interest income (loss)


      $

      3,292



      $

      1,904



      $

      517



      $

      (158)



      $

      5,555












      Non-interest income


      1,013



      107



      237



      469



      1,826












      Total net revenue


      4,305



      2,011



      754



      311



      7,381












      Provision (benefit) for credit losses


      450



      (43)



      (74)



      (2)



      331












      Non-interest expense


      2,003



      1,011



      424



      110



      3,548












      Income (loss) from continuing operations before income
      taxes


      1,852



      1,043



      404



      203



      3,502












      Income tax provision (benefit)


      438



      247



      95



      316



      1,096












      Income (loss) from continuing operations, net of tax


      $

      1,414



      $

      796



      $

      309



      $

      (113)



      $

      2,406



































      Three Months Ended December 31, 2019


      Year Ended December 31, 2019

      (Dollars in millions)


      Credit
      Card


      Consumer
      Banking


      Commercial
      Banking(6)


      Other(6)


      Total


      Credit
      Card


      Consumer
      Banking


      Commercial
      Banking(6)


      Other(6)


      Total

      Net interest income


      $

      3,794



      $

      1,662



      $

      494



      $

      116



      $

      6,066



      $

      14,461



      $

      6,732



      $

      1,983



      $

      164



      $

      23,340


      Non-interest income (loss)


      1,030



      152



      223



      (44)



      1,361



      3,888



      643



      831



      (109)



      5,253


      Total net revenue


      4,824



      1,814



      717



      72



      7,427



      18,349



      7,375



      2,814



      55



      28,593


      Provision for credit losses


      1,421



      335



      62



      —



      1,818



      4,992



      938



      306



      —



      6,236


      Non-interest expense


      2,487



      1,110



      441



      123



      4,161



      9,271



      4,091



      1,699



      422



      15,483


      Income (loss) from continuing operations before income
      taxes


      916



      369



      214



      (51)



      1,448



      4,086



      2,346



      809



      (367)



      6,874


      Income tax provision (benefit)


      212



      86



      50



      (78)



      270



      959



      547



      188



      (353)



      1,341


      Income (loss) from continuing operations, net of tax


      $

      704



      $

      283



      $

      164



      $

      27



      $

      1,178



      $

      3,127



      $

      1,799



      $

      621



      $

      (14)



      $

      5,533
























      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 10: Financial & Statistical Summary—Credit Card Business














      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.

      (Dollars in millions, except as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Credit Card





















      Earnings:





















      Net interest income


      $

      3,413



      $

      3,292



      $

      3,369



      $

      3,702



      $

      3,794



      4

      %


      (10)

      %


      $

      13,776



      $

      14,461



      (5)

      %

      Non-interest income


      1,054



      1,013



      845



      911



      1,030



      4



      2



      3,823



      3,888



      (2)


      Total net revenue


      4,467



      4,305



      4,214



      4,613



      4,824



      4



      (7)



      17,599



      18,349



      (4)


      Provision for credit losses


      231



      450



      2,944



      3,702



      1,421



      (49)



      (84)



      7,327



      4,992



      47


      Non-interest expense


      2,311



      2,003



      1,969



      2,208



      2,487



      15



      (7)



      8,491



      9,271



      (8)


      Income (loss) from continuing operations before income taxes


      1,925



      1,852



      (699)



      (1,297)



      916



      4



      110



      1,781



      4,086



      (56)


      Income tax provision (benefit)


      454



      438



      (166)



      (306)



      212



      4



      114



      420



      959



      (56)


      Income (loss) from continuing operations, net of tax


      $

      1,471



      $

      1,414



      $

      (533)



      $

      (991)



      $

      704



      4



      109



      $

      1,361



      $

      3,127



      (56)


      Selected performance metrics:





















      Period-end loans held for investment(1)(7)


      $

      106,956



      $

      103,641



      $

      107,310



      $

      117,797



      $

      128,236



      3



      (17)



      $

      106,956



      $

      128,236



      (17)


      Average loans held for investment(1)


      103,561



      105,367



      108,748



      122,776



      122,085



      (2)



      (15)



      110,082



      114,202



      (4)


      Average yield on loans outstanding(8)


      14.24

      %


      13.83

      %


      13.72

      %


      14.46

      %


      15.02

      %


      41

      bps


      (78)

      bps


      14.08

      %


      15.49

      %


      (141)

      bps

      Total net revenue margin(9)


      16.92



      16.34



      15.50



      15.03



      15.80



      58



      112



      15.91



      16.07



      (16)


      Net charge-off rate


      2.63



      3.58



      4.46



      4.68



      4.31



      (95)



      (168)



      3.88



      4.51



      (63)


      30+ day performing delinquency rate


      2.44



      2.20



      2.74



      3.69



      3.89



      24



      (145)



      2.44



      3.89



      (145)


      30+ day delinquency rate


      2.45



      2.21



      2.75



      3.70



      3.91



      24



      (146)



      2.45



      3.91



      (146)


      Nonperforming loan rate(3)


      0.02



      0.02



      0.02



      0.02



      0.02



      —



      —



      0.02



      0.02



      —


      Purchase volume(10)


      $

      117,141



      $

      107,102



      $

      90,149



      $

      99,920



      $

      116,631



      9

      %


      —



      $

      414,312



      $

      424,765



      (2)

      %



















































      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.

      (Dollars in millions, except as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Domestic Card





















      Earnings:





















      Net interest income


      $

      3,129



      $

      2,995



      $

      3,094



      $

      3,381



      $

      3,473



      4

      %


      (10)

      %


      $

      12,599



      $

      13,265



      (5)

      %

      Non-interest income


      994



      952



      795



      842



      962



      4



      3



      3,583



      3,684



      (3)


      Total net revenue


      4,123



      3,947



      3,889



      4,223



      4,435



      4



      (7)



      16,182



      16,949



      (5)


      Provision for credit losses


      231



      378



      2,906



      3,464



      1,346



      (39)



      (83)



      6,979



      4,671



      49


      Non-interest expense


      2,063



      1,802



      1,776



      1,984



      2,249



      14



      (8)



      7,625



      8,308



      (8)


      Income (loss) from continuing operations before income taxes


      1,829



      1,767



      (793)



      (1,225)



      840



      4



      118



      1,578



      3,970



      (60)


      Income tax provision (benefit)


      433



      419



      (188)



      (290)



      196



      3



      121



      374



      925



      (60)


      Income (loss) from continuing operations, net of tax


      $

      1,396



      $

      1,348



      $

      (605)



      $

      (935)



      $

      644



      4



      117



      $

      1,204



      $

      3,045



      (60)


      Selected performance metrics:





















      Period-end loans held for investment(1)(7)


      $

      98,504



      $

      95,541



      $

      99,390



      $

      109,549



      $

      118,606



      3



      (17)



      $

      98,504



      $

      118,606



      (17)


      Average loans held for investment(1)


      95,453



      97,306



      100,996



      113,711



      112,965



      (2)



      (16)



      101,837



      105,270



      (3)


      Average yield on loans outstanding(8)


      14.07

      %


      13.57

      %


      13.52

      %


      14.30

      %


      14.91

      %


      50

      bps


      (84)

      bps


      13.88

      %


      15.47

      %


      (159)

      bps

      Total net revenue margin(9)


      16.91



      16.22



      15.40



      14.86



      15.70



      69



      121



      15.80



      16.10



      (30)


      Net charge-off rate


      2.69



      3.64



      4.53



      4.68



      4.32



      (95)



      (163)



      3.93



      4.58



      (65)


      30+ day performing delinquency rate


      2.42



      2.21



      2.74



      3.69



      3.93



      21



      (151)



      2.42



      3.93



      (151)


      Purchase volume(10)


      $

      107,572



      $

      98,107



      $

      82,860



      $

      92,248



      $

      107,154



      10

      %


      —



      $

      380,787



      $

      390,032



      (2)

      %

      Refreshed FICO scores:(11)





















      Greater than 660


      69

      %


      69

      %


      67

      %


      65

      %


      67

      %


      —



      2

      %


      69

      %


      67

      %


      2


      660 or below


      31



      31



      33



      35



      33



      —



      (2)



      31



      33



      (2)


      Total


      100

      %


      100

      %


      100

      %


      100

      %


      100

      %






      100

      %


      100

      %










































      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 11: Financial & Statistical Summary—Consumer Banking Business














      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.

      (Dollars in millions, except as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Consumer Banking





















      Earnings:





















      Net interest income


      $

      2,012



      $

      1,904



      $

      1,665



      $

      1,657



      $

      1,662



      6

      %


      21

      %


      $

      7,238



      $

      6,732



      8

      %

      Non-interest income


      136



      107



      97



      126



      152



      27



      (11)



      466



      643



      (28)


      Total net revenue


      2,148



      2,011



      1,762



      1,783



      1,814



      7



      18



      7,704



      7,375



      4


      Provision (benefit) for credit losses


      60



      (43)



      876



      860



      335



      **



      (82)



      1,753



      938



      87


      Non-interest expense


      1,121



      1,011



      1,036



      991



      1,110



      11



      1



      4,159



      4,091



      2


      Income (loss) from continuing operations before income taxes


      967



      1,043



      (150)



      (68)



      369



      (7)



      162



      1,792



      2,346



      (24)


      Income tax provision (benefit)


      230



      247



      (36)



      (16)



      86



      (7)



      167



      425



      547



      (22)


      Income (loss) from continuing operations, net of tax


      $

      737



      $

      796



      $

      (114)



      $

      (52)



      $

      283



      (7)



      160



      $

      1,367



      $

      1,799



      (24)


      Selected performance metrics:





















      Period-end loans held for investment


      $

      68,888



      $

      68,688



      $

      66,712



      $

      64,033



      $

      63,065



      —



      9



      $

      68,888



      $

      63,065



      9


      Average loans held for investment


      68,808



      67,822



      64,851



      63,671



      62,596



      1



      10



      66,299



      60,708



      9


      Average yield on loans held for investment(8)


      8.28

      %


      8.36

      %


      8.41

      %


      8.46

      %


      8.51

      %


      (8)

      bps


      (23)

      bps


      8.37

      %


      8.37

      %


      —


      Auto loan originations


      $

      7,371



      $

      8,979



      $

      8,292



      $

      7,640



      $

      7,527



      (18)

      %


      (2)

      %


      $

      32,282



      $

      29,251



      10

      %

      Period-end deposits


      249,815



      249,684



      246,804



      217,607



      213,099



      —



      17



      249,815



      213,099



      17


      Average deposits


      249,419



      248,418



      232,293



      215,071



      209,783



      —



      19



      236,369



      205,012



      15


      Average deposits interest rate


      0.47

      %


      0.66

      %


      0.89

      %


      1.06

      %


      1.20

      %


      (19)

      bps


      (73)

      bps


      0.76

      %


      1.24

      %


      (48)

      bps

      Net charge-off rate


      0.53



      0.28



      1.19



      1.54



      1.93



      25



      (140)



      0.87



      1.56



      (69)


      30+ day performing delinquency rate


      4.62



      3.62



      3.16



      5.12



      6.63



      100



      (201)



      4.62



      6.63



      (201)


      30+ day delinquency rate


      5.00



      3.90



      3.48



      5.65



      7.34



      110



      (234)



      5.00



      7.34



      (234)


      Nonperforming loan rate(3)


      0.47



      0.38



      0.43



      0.63



      0.81



      9



      (34)



      0.47



      0.81



      (34)


      Nonperforming asset rate(4)


      0.54



      0.43



      0.46



      0.71



      0.91



      11



      (37)



      0.54



      0.91



      (37)


      Auto—At origination FICO scores:(12)





















      Greater than 660


      46

      %


      46

      %


      46

      %


      47

      %


      48

      %


      —



      (2)

      %


      46

      %


      48

      %


      (2)

      %

      621 - 660


      20



      20



      20



      20



      20



      —



      —



      20



      20



      —


      620 or below


      34



      34



      34



      33



      32



      —



      2



      34



      32



      2


      Total


      100

      %


      100

      %


      100

      %


      100

      %


      100

      %






      100

      %


      100

      %






























































      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 12: Financial & Statistical Summary—Commercial Banking Business














      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.

      (Dollars in millions, except as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Commercial Banking





















      Earnings:





















      Net interest income


      $

      522



      $

      517



      $

      518



      $

      491



      $

      494



      1

      %


      6

      %


      $

      2,048



      $

      1,983



      3

      %

      Non-interest income


      268



      237



      180



      238



      223



      13



      20



      923



      831



      11


      Total net revenue(6)


      790



      754



      698



      729



      717



      5



      10



      2,971



      2,814



      6


      Provision (benefit) for credit losses


      (28)



      (74)



      427



      856



      62



      (62)



      **



      1,181



      306



      286


      Non-interest expense


      445



      424



      425



      412



      441



      5



      1



      1,706



      1,699



      —


      Income (loss) from continuing operations before income taxes


      373



      404



      (154)



      (539)



      214



      (8)



      74



      84



      809



      (90)


      Income tax provision (benefit)


      88



      95



      (36)



      (128)



      50



      (7)



      76



      19



      188



      (90)


      Income (loss) from continuing operations, net of tax


      $

      285



      $

      309



      $

      (118)



      $

      (411)



      $

      164



      (8)



      74



      $

      65



      $

      621



      (90)


      Selected performance metrics:





















      Period-end loans held for investment


      $

      75,780



      $

      75,894



      $

      77,490



      $

      81,160



      $

      74,508



      —



      2



      $

      75,780



      $

      74,508



      2


      Average loans held for investment


      75,320



      76,322



      79,759



      76,442



      74,189



      (1)



      2



      76,954



      72,540



      6


      Average yield on loans held for investment(6)(8)


      2.83

      %


      2.82

      %


      3.00

      %


      3.88

      %


      4.22

      %


      1

      bps


      (139)

      bps


      3.13

      %


      4.51

      %


      (138)

      bps

      Period-end deposits


      $

      39,590



      $

      36,783



      $

      35,669



      $

      32,822



      $

      32,134



      8

      %


      23

      %


      $

      39,590



      $

      32,134



      23

      %

      Average deposits


      38,676



      36,278



      34,635



      32,238



      32,034



      7



      21



      35,468



      31,229



      14


      Average deposits interest rate


      0.23

      %


      0.25

      %


      0.30

      %


      0.89

      %


      1.10

      %


      (2)

      bps


      (87)

      bps


      0.40

      %


      1.18

      %


      (78)

      bps

      Net charge-off rate


      0.45



      0.43



      0.51



      0.57



      0.35



      2



      10



      0.49



      0.22



      27


      Nonperforming loan rate(3)


      0.86



      1.01



      0.85



      0.61



      0.60



      (15)



      26



      0.86



      0.60



      26


      Nonperforming asset rate(4)


      0.86



      1.01



      0.85



      0.61



      0.60



      (15)



      26



      0.86



      0.60



      26


      Risk category:(13)





















      Noncriticized


      $

      67,964



      $

      68,533



      $

      70,881



      $

      77,714



      $

      71,848



      (1)

      %


      (5)

      %


      $

      67,964



      $

      71,848



      (5)

      %

      Criticized performing


      7,166



      6,593



      5,949



      2,952



      2,181



      9



      **



      7,166



      2,181



      **


      Criticized nonperforming


      650



      768



      660



      494



      448



      (15)



      45



      650



      448



      45


      PCI loans


      —



      —



      —



      —



      31



      —



      **



      —



      31



      **


      Total commercial banking loans


      $

      75,780



      $

      75,894



      $

      77,490



      $

      81,160



      $

      74,508



      —



      2



      $

      75,780



      $

      74,508



      2


      Risk category as a percentage of period-end loans held for investment:(13)

















      Noncriticized


      89.6

      %


      90.3

      %


      91.4

      %


      95.8

      %


      96.5

      %


      (70)

      bps


      (690)

      bps


      89.6

      %


      96.5

      %


      (690)

      bps

      Criticized performing


      9.5



      8.7



      7.7



      3.6



      2.9



      80



      660



      9.5



      2.9



      660


      Criticized nonperforming


      0.9



      1.0



      0.9



      0.6



      0.6



      (10)



      30



      0.9



      0.6



      30


      Total commercial banking loans


      100.0

      %


      100.0

      %


      100.0

      %


      100.0

      %


      100.0

      %






      100.0

      %


      100.0

      %










































      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 13: Financial & Statistical Summary—Other and Total














      2020 Q4 vs.


      Year Ended December 31,



      2020


      2020


      2020


      2020


      2019


      2020


      2019






      2020 vs.

      (Dollars in millions)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q4


      2020


      2019


      2019

      Other





















      Earnings:





















      Net interest income (loss)


      $

      (74)



      $

      (158)



      $

      (92)



      $

      175



      $

      116



      (53)

      %


      **



      $

      (149)



      $

      164



      **


      Non-interest income (loss)


      6



      469



      (26)



      (51)



      (44)



      (99)



      **



      398



      (109)



      **


      Total net revenue (loss)(6)


      (68)



      311



      (118)



      124



      72



      **



      **



      249



      55



      **


      Provision (benefit) for credit losses


      1



      (2)



      (1)



      5



      —



      **



      **



      3



      —



      **


      Non-interest expense(14)(15)


      132



      110



      340



      118



      123



      20



      7

      %


      700



      422



      66

      %

      Income (loss) from continuing operations before income taxes


      (201)



      203



      (457)



      1



      (51)



      **



      **



      (454)



      (367)



      24


      Income tax provision (benefit)


      (276)



      316



      (305)



      (113)



      (78)



      **



      254



      (378)



      (353)



      7


      Income (loss) from continuing operations, net of tax


      $

      75



      $

      (113)



      $

      (152)



      $

      114



      $

      27



      **



      178



      $

      (76)



      $

      (14)



      **


      Selected performance metrics:





















      Period-end deposits


      $

      16,037



      $

      19,258



      $

      21,765



      $

      19,260



      $

      17,464



      (17)



      (8)



      $

      16,037



      $

      17,464



      (8)


      Average deposits


      16,418



      20,820



      21,416



      17,344



      18,223



      (21)



      (10)



      18,998



      18,824



      1


      Total





















      Earnings:





















      Net interest income


      $

      5,873



      $

      5,555



      $

      5,460



      $

      6,025



      $

      6,066



      6

      %


      (3)

      %


      $

      22,913



      $

      23,340



      (2)

      %

      Non-interest income


      1,464



      1,826



      1,096



      1,224



      1,361



      (20)



      8



      5,610



      5,253



      7


      Total net revenue


      7,337



      7,381



      6,556



      7,249



      7,427



      (1)



      (1)



      28,523



      28,593



      —


      Provision for credit losses


      264



      331



      4,246



      5,423



      1,818



      (20)



      (85)



      10,264



      6,236



      65


      Non-interest expense


      4,009



      3,548



      3,770



      3,729



      4,161



      13



      (4)



      15,056



      15,483



      (3)


      Income (loss) from continuing operations before income taxes


      3,064



      3,502



      (1,460)



      (1,903)



      1,448



      (13)



      112



      3,203



      6,874



      (53)


      Income tax provision (benefit)


      496



      1,096



      (543)



      (563)



      270



      (55)



      84



      486



      1,341



      (64)


      Income (loss) from continuing operations, net of tax


      $

      2,568



      $

      2,406



      $

      (917)



      $

      (1,340)



      $

      1,178



      7



      118



      $

      2,717



      $

      5,533



      (51)


      Selected performance metrics:





















      Period-end loans held for investment


      $

      251,624



      $

      248,223



      $

      251,512



      $

      262,990



      $

      265,809



      1



      (5)



      $

      251,624



      $

      265,809



      (5)


      Average loans held for investment


      247,689



      249,511



      253,358



      262,889



      258,870



      (1)



      (4)



      253,335



      247,450



      2


      Period-end deposits


      305,442



      305,725



      304,238



      269,689



      262,697



      —



      16



      305,442



      262,697



      16


      Average deposits


      304,513



      305,516



      288,344



      264,653



      260,040



      —



      17



      290,835



      255,065



      14



      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 14: Notes to Loan, Allowance and Business Segment Disclosures (Tables 7—13)



      (1)

      Concurrent with our adoption of the CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a
      corresponding increase to credit card loans held for investment.

      (2)

      Metrics for Q4 2020, Q3 2020, Q2 2020 and Q1 2020 include the impact of COVID-19 customer assistance programs where applicable.

      (3)

      Nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category.

      (4)

      Nonperforming assets consist of nonperforming loans, repossessed assets and other foreclosed assets. The total nonperforming asset rate is calculated based on total
      nonperforming assets divided by the combined period-end total loans held for investment, repossessed assets and other foreclosed assets.

      (5)

      Represents foreign currency translation adjustments.

      (6)

      Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a
      taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.

      (7)

      We reclassified $2.1 billion in partnership loans to held for sale as of September 30, 2020.

      (8)

      Average yield is calculated based on annualized interest income for the period divided by average loans during the period. Annualized interest income does not include any
      allocations, such as funds transfer pricing.

      (9)

      Total net revenue margin is calculated based on annualized total net revenue for the period divided by average loans outstanding during the period.

      (10)

      Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.

      (11)

      Percentages represent period-end loans held for investment in each credit score category. Domestic card credit scores generally represent FICO scores. These scores are
      obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for
      consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.

      (12)

      Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit
      bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below
      category.

      (13)

      Criticized exposures correspond to the "Special Mention," "Substandard" and "Doubtful" asset categories defined by bank regulatory authorities.

      (14)

      Includes charges incurred as a result of restructuring activities.

      (15)

      Includes net Cybersecurity Incident expenses of $6 million in Q4 2020, $6 million in Q3 2020, $11 million in Q2 2020, $4 million in Q1 2020 and $16 million in Q4 2019, respectively.

      **

      Not meaningful.

      CAPITAL ONE FINANCIAL CORPORATION (COF)

      Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures(1)




      Basel III Standardized Approach

      (Dollars in millions, except as noted)


      December 31,
      2020


      September 30,
      2020


      June 30,
      2020


      March 31,
      2020


      December 31,
      2019

      Regulatory Capital Metrics











      Common equity excluding AOCI


      $

      55,299



      $

      52,839



      $

      50,614



      $

      51,018



      $

      52,001


      Adjustments:











      AOCI, net of tax(2)


      (29)



      (122)



      (145)



      (170)



      1,156


      Goodwill, net of related deferred tax liabilities


      (14,448)



      (14,448)



      (14,449)



      (14,453)



      (14,465)


      Intangible assets, net of related deferred tax liabilities


      (86)



      (95)



      (135)



      (151)



      (170)


      Other(2)


      —



      —



      —



      —



      (360)


      Common equity Tier 1 capital


      $

      40,736



      $

      38,174



      $

      35,885



      $

      36,244



      $

      38,162


      Tier 1 capital


      $

      45,583



      $

      43,505



      $

      41,094



      $

      41,453



      $

      43,015


      Total capital(3)


      52,783



      50,955



      48,508



      48,775



      50,350


      Risk-weighted assets


      297,483



      293,852



      290,222



      302,871



      313,155


      Adjusted average assets(4)


      406,762



      409,602



      398,062



      377,360



      368,511


      Capital Ratios











      Common equity Tier 1 capital(5)


      13.7

      %


      13.0

      %


      12.4

      %


      12.0

      %


      12.2

      %

      Tier 1 capital(6)


      15.3



      14.8



      14.2



      13.7



      13.7


      Total capital(7)


      17.7



      17.3



      16.7



      16.1



      16.1


      Tier 1 leverage(4)


      11.2



      10.6



      10.3



      11.0



      11.7


      Tangible common equity ("TCE")(8)


      10.0



      9.4



      8.8



      9.6



      10.2


      Reconciliation of Non-GAAP Measures


      The following non-GAAP measures consist of our adjusted results that we believe help investors and users of our financial information understand the effect of adjusting items

      on our selected reported results. These adjusted results provide alternate measurements of our operating performance, both for the current period and trends across multiple

      periods. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.



      2020


      2019


      Year Ended
      December 31,

      (Dollars in millions, except per share data and as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q2


      Q1


      2020


      2019

      Adjusted diluted EPS:





















      Net income (loss) available to common stockholders (GAAP)


      $

      2,462



      $

      2,319



      $

      (1,009)



      $

      (1,420)



      $

      1,041



      $

      1,270



      $

      1,533



      $

      1,348



      $

      2,375



      $

      5,192


      Legal reserve activity, including insurance recoveries


      (37)



      40



      265



      45



      —



      —



      —



      —



      313



      —


      U.K. Payment Protection Insurance customer refund reserve ("U.K. PPI
      Reserve")


      —



      (36)



      —



      —



      —



      212



      —



      —



      (36)



      212


      Cybersecurity Incident expenses, net of insurance


      6



      6



      11



      4



      16



      22



      —



      —



      27



      38


      Initial allowance build on acquired Walmart portfolio


      —



      —



      —



      —



      84



      —



      —



      —



      —



      84


      Walmart launch and related integration expenses


      —



      —



      —



      —



      48



      84



      54



      25



      —



      211


      Restructuring charges


      —



      —



      —



      —



      —



      —



      28



      —



      —



      28


      Adjusted net income (loss) available to common stockholders before
      income tax impacts (non-GAAP)


      2,431



      2,329



      (733)



      (1,371)



      1,189



      1,588



      1,615



      1,373



      2,679



      5,765


      Income tax impacts


      5



      (12)



      (3)



      (12)



      (35)



      (21)



      (19)



      (6)



      (22)



      (81)


      Dividends and undistributed earnings allocated to participating securities(9)


      —



      —



      —



      —



      (1)



      (2)



      (1)



      —



      (2)



      (3)


      Adjusted net income (loss) available to common stockholders (non-GAAP)


      $

      2,436



      $

      2,317



      $

      (736)



      $

      (1,383)



      $

      1,153



      $

      1,565



      $

      1,595



      $

      1,367



      $

      2,655



      $

      5,681























      Diluted weighted-average common shares outstanding (in millions) (GAAP)


      460.2



      458.5



      456.7



      457.6



      463.4



      471.8



      473.0



      471.6



      458.9



      469.9























      Diluted EPS (GAAP)


      $

      5.35



      $

      5.06



      $

      (2.21)



      $

      (3.10)



      $

      2.25



      $

      2.69



      $

      3.24



      $

      2.86



      $

      5.18



      $

      11.05


      Impact of adjustments noted above


      (0.06)



      (0.01)



      0.60



      0.08



      0.24



      0.63



      0.13



      0.04



      0.61



      1.04


      Adjusted diluted EPS


      $

      5.29



      $

      5.05



      $

      (1.61)



      $

      (3.02)



      $

      2.49



      $

      3.32



      $

      3.37



      $

      2.90



      $

      5.79



      $

      12.09























      Adjusted efficiency ratio:





















      Non-interest expense (GAAP)


      $

      4,009



      $

      3,548



      $

      3,770



      $

      3,729



      $

      4,161



      $

      3,872



      $

      3,779



      $

      3,671



      $

      15,056



      $

      15,483


      Legal reserve activity, including insurance recoveries


      37



      (40)



      (265)



      (45)



      —



      —



      —



      —



      (313)



      —


      Cybersecurity Incident expenses, net of insurance


      (6)



      (6)



      (11)



      (4)



      (16)



      (22)



      —



      —



      (27)



      (38)


      Walmart launch and related integration expenses


      —



      —



      —



      —



      (48)



      (84)



      (54)



      (25)



      —



      (211)


      U.K. PPI Reserve


      —



      —



      —



      —



      —



      (72)



      —



      —



      —



      (72)


      Restructuring charges


      —



      —



      —



      —



      —



      —



      (27)



      —



      —



      (27)


      Adjusted non-interest expense (non-GAAP)


      $

      4,040



      $

      3,502



      $

      3,494



      $

      3,680



      $

      4,097



      $

      3,694



      $

      3,698



      $

      3,646



      $

      14,716



      $

      15,135























      Total net revenue (GAAP)


      $

      7,337



      $

      7,381



      $

      6,556



      $

      7,249



      $

      7,427



      $

      6,959



      $

      7,124



      $

      7,083



      $

      28,523



      $

      28,593


      U.K. PPI Reserve


      —



      (36)



      —



      —



      —



      140



      —



      —



      (36)



      140


      Restructuring charges


      —



      —



      —



      —



      —



      —



      1



      —



      —



      1


      Adjusted net revenue (non-GAAP)


      $

      7,337



      $

      7,345



      $

      6,556



      $

      7,249



      $

      7,427



      $

      7,099



      $

      7,125



      $

      7,083



      $

      28,487



      $

      28,734























      Adjusted efficiency ratio


      55.06

      %


      47.68

      %


      53.29

      %


      50.77

      %


      55.16

      %


      52.04

      %


      51.90

      %


      51.48

      %


      51.66

      %


      52.67

      %
























      2020


      2019


      Year Ended
      December 31,

      (Dollars in millions, except per share data and as noted)


      Q4


      Q3


      Q2


      Q1


      Q4


      Q3


      Q2


      Q1


      2020


      2019

      Adjusted operating efficiency ratio:





















      Operating expense (GAAP)


      $

      3,446



      $

      3,265



      $

      3,497



      $

      3,238



      $

      3,451



      $

      3,371



      $

      3,233



      $

      3,154



      $

      13,446



      $

      13,209


      Legal reserve activity, including insurance recoveries


      37



      (40)



      (265)



      (45)



      —



      —



      —



      —



      (313)



      —


      Cybersecurity Incident expenses, net of insurance


      (6)



      (6)



      (11)



      (4)



      (16)



      (22)



      —



      —



      (27)



      (38)


      Walmart launch and related integration expenses


      —



      —



      —



      —



      (48)



      (84)



      (54)



      (25)



      —



      (211)


      U.K. PPI Reserve


      —



      —



      —



      —



      —



      (72)



      —



      —



      —



      (72)


      Restructuring charges


      —



      —



      —



      —



      —



      —



      (27)



      —



      —



      (27)


      Adjusted operating expense (non-GAAP)


      $

      3,477



      $

      3,219



      $

      3,221



      $

      3,189



      $

      3,387



      $

      3,193



      $

      3,152



      $

      3,129



      $

      13,106



      $

      12,861























      Adjusted net revenue (non-GAAP)


      $

      7,337



      $

      7,345



      $

      6,556



      $

      7,249



      $

      7,427



      $

      7,099



      $

      7,125



      $

      7,083



      $

      28,487



      $

      28,734























      Adjusted operating efficiency ratio


      47.39

      %


      43.83

      %


      49.13

      %


      43.99

      %


      45.60

      %


      44.98

      %


      44.24

      %


      44.18

      %


      46.01

      %


      44.76

      %

      Reconciliation of Non-GAAP Measures


      The following non-GAAP measures consist of TCE, tangible assets and metrics computed using these amounts, which include tangible book value per common share, return on average tangible assets, return on average
      TCE and TCE ratio. We consider these metrics to be key financial performance measures that management uses in assessing capital adequacy and the level of returns generated. While our non-GAAP measures are widely
      used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following
      tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.




      2020


      2020


      2020


      2020


      2019

      (Dollars in millions)


      Q4


      Q3


      Q2


      Q1


      Q4

      Tangible Common Equity (Period-End)











      Stockholders' equity


      $

      60,204



      $

      58,424



      $

      56,045



      $

      56,830



      $

      58,011


      Goodwill and intangible assets(10)


      (14,809)



      (14,825)



      (14,869)



      (14,888)



      (14,932)


      Noncumulative perpetual preferred stock


      (4,847)



      (5,330)



      (5,209)



      (5,209)



      (4,853)


      Tangible common equity


      $

      40,548



      $

      38,269



      $

      35,967



      $

      36,733



      $

      38,226


      Tangible Common Equity (Average)











      Stockholders' equity


      $

      59,389



      $

      57,223



      $

      57,623



      $

      58,568



      $

      58,148


      Goodwill and intangible assets(10)


      (14,824)



      (14,867)



      (14,880)



      (14,930)



      (14,967)


      Noncumulative perpetual preferred stock


      (5,168)



      (5,228)



      (5,209)



      (5,382)



      (5,506)


      Tangible common equity


      $

      39,397



      $

      37,128



      $

      37,534



      $

      38,256



      $

      37,675


      Tangible Assets (Period-End)











      Total assets


      $

      421,602



      $

      421,883



      $

      421,296



      $

      396,878



      $

      390,365


      Goodwill and intangible assets(10)


      (14,809)



      (14,825)



      (14,869)



      (14,888)



      (14,932)


      Tangible assets


      $

      406,793



      $

      407,058



      $

      406,427



      $

      381,990



      $

      375,433


      Tangible Assets (Average)











      Total assets


      $

      420,011



      $

      422,854



      $

      411,075



      $

      390,380



      $

      383,162


      Goodwill and intangible assets(10)


      (14,824)



      (14,867)



      (14,880)



      (14,930)



      (14,967)


      Tangible assets


      $

      405,187



      $

      407,987



      $

      396,195



      $

      375,450



      $

      368,195


      __________


      (1)        Regulatory capital metrics and capital ratios as of December 31, 2020 are preliminary and therefore subject to change.


      (2)        In the first quarter of 2020, we elected to exclude from our regulatory capital ratios certain components of AOCI as permitted under the Tailoring Rules. As such, we revised our presentation herein to only include 
                those components of AOCI that impact our regulatory capital ratios.

      (3)        Total capital equals the sum of Tier 1 capital and Tier 2 capital.

      (4)        Adjusted average assets for the purpose of calculating our Tier 1 leverage ratio represents total average assets adjusted for amounts that are deducted from Tier 1 capital, predominately goodwill and intangible 
                assets. Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.

      (5)        Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.

      (6)        Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.

      (7)        Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.

      (8)        TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets.

      (9)        Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the 
                year-to-date total.

      (10)      Includes impact of related deferred taxes.

      SOURCE Capital One Financial Corporation

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