Carefx White Paper "Patient Portals: Pathway to Patient Engagement and an Enhanced Patient Experience" Outlines Roadmap to Engage Stakeholders in Care Plan Management


- Patient portals will play a key role in the quest for accountable care and meaningful use

- Providers can accelerate pre-admissions, streamline workflow, update care plans and slash readmission costs via patient portals

- HCOs need patient portals that facilitate care management and engage patients in managing their own health

Oct 18, 2011, 07:30 ET from Carefx

MELBOURNE, Fla. and SCOTTSDALE, Ariz., Oct. 18, 2011 /PRNewswire/ -- A growing number of healthcare organizations (HCOs) are turning to patient portals to address demands for enhanced patient engagement and clinical information exchange, according to a white paper released today by Carefx, a leading provider of interoperable workflow solutions.  "Patient Portals: Pathway to Patient Engagement and an Enhanced Patient Experience" provides a roadmap for hospitals, health systems and IDNs for patient portal development with insights on benefits, selection, management and lessons learned.  

"HCOs savvy enough to implement patient portals in the early days of the evolution toward patient-centered, accountable care will surely see the results – in lowered readmission rates, shorter patient stays, fulfillment of meaningful use, population health management and patient provider collaboration," says Andrew Hurd, CEO, Carefx.  "This white paper explores how the patient portal creates a communications environment where providers can share test results with patients and patients manage their personal health information."

But not all patient portals are capable of meeting HCO requirements, according to the Carefx white paper.  Some focus on business functions while ignoring or downplaying the clinical elements of care.  Others offer a variety of features and functions, but lack the agility to adapt to issues like patient-centered medical home (PCMH), value-based purchasing, bundled payment and high-performance, accountable care.

The solution, according to Eric Leader, Vice President, Technology Architecture for Carefx, is for HCOs to focus on a portal that streamlines clinical and business workflows while helping providers engage, communicate and collaborate with patients and other providers. Equally important is a portal that addresses patients' changing health management needs and brings them into a partnership with care professionals.  Carefx uses this development strategy for its patient portal build-outs.

To download the complete white paper, please visit

In healthcare solutions, Harris provides enterprise intelligence solutions and services for government and commercial customers - including systems integration, intelligent infrastructure, interoperability, imaging, and other IT solutions. A leader in federal healthcare IT integration, Harris products, systems and services improve healthcare outcomes by assuring that critical medical and benefits information is delivered with security and privacy to the right person, on the right device, at the point of care.

About Carefx

Carefx, a subsidiary of Harris Corporation, supports healthcare organizations in achieving their vision of advancing the quality and safety of patient care delivery through its suite of interoperable workflow and analytics solutions.  The Carefx solution suite streamlines and simplifies clinical and business workflow and connects care providers to the information they need - where, when, and how they need it.  By managing care transitions and information gaps between diverse systems, departments and facilities, crucial patient information is delivered with speed, efficiency and logic.  Carefx supports more than 800 hospitals, health systems, and health information exchanges (HIEs) across North America, Europe and Asia.  For more information, visit, or contact Carefx at (480) 833-5010 or by email at

About Harris Corporation

Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries.  Headquartered in Melbourne, Florida, the company has approximately $6 billion of annual revenue and more than 16,000 employees - including nearly 7,000 engineers and scientists.  Harris is dedicated to developing best-in-class assured communications® products, systems, and services.  Additional information about Harris Corporation is available at