CHICAGO, June 16 /PRNewswire/ -- CCC Information Services Inc. today announces the availability of an auto-buying program for automotive insurance carriers using its vehicle valuation solution. Made possible through Zag, one of the nation's largest auto-buying platforms, a carrier now has the ability to offer its customers the option of quickly and conveniently replacing a total loss vehicle.
"As carriers continually work to improve their policyholder experience, customer satisfaction increases when carriers can provide a complete portfolio of solutions that quickly and accurately resolve a claim," said CCC's Senior Vice President of Marketing and Product Management, Debbie Day. "Zag gives carriers using CCC's valuation solutions a replacement vehicle option instead of having the policyholder do the legwork."
The auto buying program, which can be accessed online through a research-rich Web portal or offline via a concierge contact center, features "member" pricing, useful research tools and a no-haggle buying experience through a nationwide network of more than 3,000 Certified Dealers. Additionally, Zag has developed a tool allowing a claims representative to refer a customer who expresses interest in using the program. With the click of a button, the claims representative is able to trigger automated follow-up communications to the customer. The tool also enables customer referrals to be tracked to determine the program's impact on customer service, retention, rental days and cycle time.
Zag General Manager Stewart Easterby added: "Zag's new Total Loss Auto Buying Program was developed to fit the unique needs of the auto insurance industry. Our new agreement with CCC promises to deliver a substantially enhanced solution for Zag. Insurance companies can now leverage their relationship with CCC to offer customers a quick and transparent purchase process at a time of need."
CCC Information Services Inc. provides leading automotive claims and repair solutions that drive efficiencies and enable its clients to make smarter decisions in every step of the process. CCC delivers integrated products and deep industry insight to clients through its network of insurers, repair facilities and information providers. CCC's network includes 350 insurance carriers, in excess of 22,000 repair facilities and information from more than 30 data providers that has resulted in the industry's most comprehensive data warehouse of claims file information. For more information about CCC Information Services Inc., visit our Web site at www.cccis.com or contact John Harris of CCC at 312-229-2693.
Zag (www.zag.com) has created a better way to buy a car. Zag powers online car buying programs for more than 45 of the nation's foremost brands including USAA, AAA Clubs, Amex, Capital One and Overstock. Zag leverages group buying power with its nationwide network of over 3,000 select car dealers to provide car shoppers with low, upfront prices and a haggle-free car buying experience. Over 100,000 new and used cars have been sold by Zag dealers since the launch of the first program in 2006. Zag was recently named the second fastest-growing company in Los Angeles County by the Los Angeles Business Journal. Zag is based in Santa Monica, CA.
SOURCE CCC Information Services Inc.