Center for Medicare and Medicaid Services (CMS) Broadens ICH-CAHPS® Survey and Reporting Requirements in 2014 - Facilities Must Choose an Approved Survey Vendor

Jan 13, 2014, 10:00 ET from DSS Research

FORT WORTH, Texas, Jan. 13, 2014 /PRNewswire/ -- In 2014 dialysis facilities will be required to partner with a CMS approved survey administrator, like DSS Research, to conduct the ICH CAHPS® Patient Experience of Care survey for the End Stage Renal Disease (ESRD) Quality Improvement Program (QIP).

CMS recommends having an approved survey vendor in place no later than July 2014.

"Our continued participation in the ICH-CAHPS® program is a reflection of our commitment to assisting our clients in improving patient experience. We are excited about the program and will be working with ICH facilities to help them meet the requirements of the program and improve the services they provide to their patients," said Roger Gates, Ph.D., DSS Research president and CEO.

With DSS you get:

  • High response rates and accurate measurement;
  • Improved analytical tools that show you where to focus to improve the patient experience;
  • Clear direction on how to improve.

About DSS Research
DSS Research is a national research and consulting firm specializing in health care. Since 1982, DSS has conducted research and provided customer insights and solutions for health insurance organizations, health care providers, health and wellness organizations and medical products companies across the country and the globe. DSS is organized in three Solutions Groups – Industry Programs, Custom and Strategy – covering the range of client research needs and the different resources and skills needed in those areas. DSS maintains a high-level view of the evolving health care and health insurance marketplaces and employs more than 300 health care research specialists.

ICH-CAHPS® are registered trademarks of the Agency for Healthcare Research and Quality (AHRQ).