MONROE, La., Dec. 14, 2016 /PRNewswire/ -- CenturyLink, Inc. (NYSE: CTL) today announced it received the 2016 North American Hosted IP Telephony and Unified Communications-as-a-Service (UCaaS) Growth Excellence Leadership award from Frost & Sullivan, a global industry analyst and consulting firm. The award, based on extensive research and evaluation, recognizes CenturyLink for one of the highest growth rates in the industry and for its ongoing commitment to innovation and superior customer service.
Frost & Sullivan identified several key factors driving CenturyLink's success, including a strong commitment to business VoIP services growth, effective execution, a diversified solutions portfolio, and excellent customer purchase and ownership experiences - all backed by strong brand recognition in this market. With CenturyLink's hosted IP telephony and UCaaS solutions, available in local markets throughout the United States, customers can take advantage of best of breed VoIP technology features without significant capital outlay.
"Achieving leadership in growth is extremely difficult in today's marketplace due to competitive intensity, customer volatility and economic uncertainty," said Elka Popova, global program director, Frost & Sullivan. "Even in light of these challenges, CenturyLink has excelled among service providers with one of the highest growth rates in the North American hosted IP telephony and UCaaS market, and is well positioned to continue to gain market share with its cohesive portfolio of VoIP services and other advanced communications and collaboration offerings."
CenturyLink's UCaaS solutions are complemented by SIP trunking, multi-protocol label switching (MPLS), advanced audio and web conferencing services, as well as multi-channel contact center (including ACD, chat and email) IVR, workforce optimization offerings, IP long-distance and IP toll-free services. Premises-based communications, Managed Office and Managed Enterprise solutions are also integrated in these solutions. According to Frost & Sullivan, this diversified product line enables CenturyLink to be a one-stop shop for those organizations that need "a broad array of communications services as well as streamlined vendor management and accountability benefits of a single-source provider."
"We believe this recognition by Frost & Sullivan helps validate our vision to simplify business communications and connect people to the power of the digital world," said Troy Trenchard, vice president, product management, CenturyLink. "As the market becomes even more competitive, we remain focused on innovation, adapting to our customers' ever-changing needs and providing the highest quality service. Connecting mobile workers seamlessly and unifying the user experience across all devices for a broad set of communications and collaboration tools are keys to success for many organizations today."
Over the past year, Frost & Sullivan has also recognized CenturyLink with the 2016 Asia Pacific Hybrid IT Strategy Award and 2015 Company of the Year Award for the North American Cloud Industry.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents. For more information on Frost & Sullivan visit www.frost.com
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network. Visit CenturyLink for more information.
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SOURCE CenturyLink, Inc.