CGS Launches CirriusImpact in Cooperation With NICE Systems and Presence Technology to Provide Scalable Contact Center Communications in the Cloud
May 19, 2011, 06:00 ET
EDISON, N.J., May 19, 2011 /PRNewswire/ -- Comtel Global Services, LLC (CGS) is proud to announce CirriusImpact, a state-of-the-art cloud-based hosted contact center, featuring the award winning NICE SmartCenter suite of workforce optimization solutions from NICE Systems and the offering of Presence Technology. The CirriusImpact branded offering provides contact centers of all sizes with access to scalable, state-of-the-art solutions on a software-as-a-service (SaaS) basis.
CirriusImpact features hosted applications that provide multi-channel communication capabilities that enable customers to effectively interact with their clients via voice (inbound, outbound), email, web chat, SMS and social media channels. Users of the CirriusImpact platform can engage with customers in a high quality, real-time manner, resulting in highly effective interactions. Contact center managers benefit from capabilities such as branch scripting tools for outbound campaigns, voice and data interactions, call recording, quality management (QM), workforce management (WFM), Interaction Analytics (IA), real-time dashboards and customized reports.
"We are excited about this cooperation and our ability to leverage the proven capabilities of these leading solutions developed by NICE and Presence Technology that we now offer to our customers. Both of these award-winning companies have built stellar reputations through years of providing advanced contact center solutions which CirriusImpact is now making available as a hosted application service offering. There are great synergies achieved by combining these two solutions together in a hosted offering," said Yossi (Joseph) Teichman, President and CEO of CGS, LLC.
The unique capabilities of CirriusImpact's hosted offering allow for a high degree of deployment flexibility, making it adaptable to most any business environment:
- Support for environments that range from those entailing single channel requirements to those with highly sophisticated multi-channel communication requirements (Phone, IVR, Fax, Chat, Mail, Web Collaboration)
- Ability to deploy the solution as a fully hosted solution in the cloud, as an on premise implementation, or as a hybrid deployment
- Ability to implement the full application suite or just one application module as a stand-alone solution (such as WFM, IA, IVR, Outbound Dialer to name a few)
CirriusImpact provides advanced solutions that can be funded through operational costs at an affordable monthly rate, making them accessible to companies with limited capital expense budgets. "The benefit to customers is that the CirriusImpact solution does not require a large up-front investment, there are no hidden costs, the operations people have control over their campaigns, and the support burden on IT is greatly minimized," says John Franco, Executive Vice President, North America for Presence Technology.
"We are pleased to partner with CGS on the CirriusImpact offering. Through this cooperation, CGS customers can now leverage NICE solutions to impact every customer interaction, enabling personalized, real-time customer service that optimizes customer experience and drives revenues as well. We believe that the CirriusImpact offering will be of particular interest to companies in the small and medium size business market segments," said NICE's Yochai Rozenblat, CEO and President, Americas.
"CirriusImpact is ideally suited for organizations seeking rapid implementation and an immediate time to value through a cloud based, interaction management solution," concluded Mr. Teichman.
To learn more about CirriusImpact, visit www.cirriusimpact.com or call 866-411-0123.
CirriusImpact is managed by CGS, an expert in contact center service delivery, and offers a single source for analysis, implementation, and support. The flexible solutions allow quick ramp up during transitional times while the modular portfolio allows incremental application functionality to be added as needed to a system. The CGS data center is built to government specifications, redundant at all levels, and segmented by client, ensuring the highest level of security.
CGS, LLC has been providing operation, hosting, and sales execution services since 2003. Operating out of Edison, New Jersey, the company offers world-class, full life-cycle business services. CGS applies the latest technologies and has an experience technical operations facility, as well as a custom data center which features the latest in security, redundancy, and green technology. In addition, the company offers day-to-day business consulting services and support, helping businesses make the right financial decision and consideration to avoid expensive capital expenditures.
About NICE Systems:
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. www.nice.com.
About Presence Technology:
Presence Technology is a multinational software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S. to take their centers to the next level.
For additional information, please visit www.presenceco.com
For more information contact:
105 Newfield Avenue, Suite K
Edison, NJ 08837
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