Chatbots Raise Questions About the Future of Customer Service

LEHI, Utah, April 27, 2016 /PRNewswire/ -- With Facebook's recent announcement of their chatbot rollout, aimed at creating a new customer service experience, many have started to wonder who they are actually talking to? Human or bot? Our company, Perfect Pitch Technology, has been successfully combining human and software interaction for optimal customer experience over the phone for years. The question the public should be asking isn't whether or not a human-software integration should occur, but rather how it should occur. Perfect Pitch Technology has successfully figured out the how.

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Perfect Pitch's customer contact center uses scripted responses similar to chatbot, however where Facebook solely relies on AI to determine the best response, Perfect Pitch Technology uses human agents to control scripted responses.

What People are Saying

"A company called Perfect Pitch may have found a better way to communicate. Their patented sound board software allows seamless communication in the customer's native language and dialect." - Forbes

"Jacob Munns, Perfect Pitch CEO, came up with the idea of Perfect Pitch after his clientele expressed their frustration in understanding foreign call center representatives. Because customers could not understand these telephone transactions, companies experienced customer backlash. After some brainstorming, Munns discovered a way to eliminate the accents using sound board technology — enabling clearer conversation between both agent and customer."  - KSL (NBC Affiliate) 

"Call centers are amazed when they see the technology in action for the first time. They immediately notice how Perfect Pitch will impact all their call center operations," said vice president of sales Cameron Van Alphen. - KSL

"And if what these men have told me about their call centers is true, we should want this kind of technology to roll out to all the call centers from Vancouver, Washington (where I worked) to Manila."  - Atlantic Monthly

"They are like robots already," Munns said, referring to call agents who have to read scripts all day, following a protocol set out by their managers. "The software can improve the experience people are already having." – Atlantic Monthly

About Perfect Pitch Technology

Perfect Pitch was founded in 2008 by Jacob Munns. The Utah company helps companies utilize offshore call centers, while having the representative sound local to the customer from wherever he or she lives. These scripted responses help ensure optimal customer experience and compliance for any over the phone transaction. Perfect Pitch has helped clients increase their customer base two to three times from their original customer base. The technology has been used to facilitate over 100,000,000 minutes of conversation.

Contact:
James Jarman
Email
(385) 252-9033

SOURCE Perfect Pitch