Chess.com strengthens its community experience with unitQ

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Nov 17, 2022, 08:00 ET

Online chess platform capitalizes on unitQ advanced AI and machine learning

BURLINGAME, Calif., Nov. 17, 2022 /PRNewswire/ -- unitQ, the leading AI platform empowering organizations to take a user-centric, data-driven approach to enhance the customer experience, announced today that Chess.com has chosen unitQ to bolster the No. 1 chess platform's mission of helping people enjoy their lives through the game of chess.

"Chess.com is relying on advanced AI technology and machine learning from unitQ to inform our focus on growing the game of chess by building great products, making learning and improving easier, and delivering great chess content and events to our fans," said Erik Allebest, Chess.com CEO. "We believe in fun, smiles, laughter, and in creating enjoyable experiences for everyone — and unitQ is helping us do just that."

Becoming a user-centric organization requires a deep and personal understanding of the people using the product. Powered by machine learning and AI, unitQ captures user feedback in more than 100 languages from dozens of sources — including the Apple App Store, Discord, Google Play Store, Reddit, Twitter, Facebook, Instagram, and among others YouTube. In addition to parsing this user feedback in real time for unitQ customers to help them inform decision making along every touchpoint of the customer journey — unitQ also integrates with productivity tools such as Jira, PagerDuty, Slack and Zendesk.

"It's incredible to watch as customer-centric apps like Chess.com turn to unitQ to deliver the best possible experience for chess fans," said Christian Wiklund, unitQ Co-Founder and CEO. "unitQ consolidates feedback into a single source of truth, and provides companies like Chess.com a comprehensive perspective of user feedback in real time."

Leading companies including Bumble, HelloFresh, Klarna, Pinterest, Spotify, Udemy and Upwork harness unitQ to visualize how existing and new product features and bugs are impacting their users across regions, app versions, and operating systems in real time.

About Chess.com

Chess.com's mission is to help people enjoy their lives through the game of chess. As the No. 1 platform for online chess, Chess.com is focused on growing the game by building great products, making learning and improving easier, and delivering great chess content and events to chess fans.

Chess.com hosts more than 10 million chess games every day, and employs more than 400 people as programmers, content editors, and member support. This team is entirely virtual (no office) and represents 35 countries. Chess.com supports many world class chess players, coaches and professionals by paying them to create awesome content. Chess.com tries to be more than a chess site, and strives to be a community where chess fans from around the world can feel safe and happy while they grow as chess players.

About unitQ

unitQ is an AI-enabled platform that listens to signals from an organization's user base. unitQ is arming organizations with real-time actionable insights to improve product, reduce churn, boost star ratings and build exceptional customer experiences. The company is headquartered in Burlingame, Calif.

For more information, reach out to David Kravets from unitQ at [email protected] or Chess.com at [email protected].

SOURCE unitQ