NASHVILLE, Tenn., June 28, 2016 /PRNewswire/ -- CipherHealth announced today a partnership with HealthStream (NASDAQ: HSTM) to offer Orchid, a leading digital rounding solution. The addition of Orchid expands HealthStream's offering of patient experience solutions to include proven rounding technology that has helped hospitals nationwide to streamline their workflows and drive continuous patient satisfaction improvements.
The rounding process is a critical component of the inpatient hospital stay. It provides an opportunity for clinicians to check in with patients to monitor recovery and resolve any issues or questions. While rounding with pen and paper can lead to misplaced or inconsistent patient information, many hospitals struggle to implement an effective rounding process without a digital solution. Orchid addresses this challenge by standardizing rounds and increasing efficiency for nurses, while collecting valuable and actionable patient information at the point-of-care.
"Orchid is an ideal complement to our portfolio of workforce solutions designed to enhance the quality of healthcare and make life easier for clinicians. We are excited to offer this application to hospitals across the nation, as we feel it will help optimize the patient experience," stated Gregg Loughman, General Manager & Vice President of Patient Experience Solutions at HealthStream.
Current customers are already seeing the value of this partnership. Steve Meth, Chief Patient Experience Officer at Prime Healthcare, said of the partnership, "Having worked with another industry leading rounding platform and feeling let down, I am impressed weekly by the innovation, customer service and continual learning demonstrated by CipherHealth. Their partnership with HealthStream is extremely advantageous in order to allow seamless integration of and access to all Patient Experience data. Having HealthStream and CipherHealth work together on my behalf to enhance and compliment our nationwide patient experience execution frees me to focus on strategy and our next steps to provide even better care."
The goal of the partnership is to help providers improve the way they obtain and act upon patient feedback. By leveraging the technology provided by Orchid and the resources offered by HealthStream, there is immense opportunity for improved processes and better experiences throughout the healthcare continuum.
"We are very excited to team up with HealthStream in expanding innovation around the patient experience. We've already seen the great success that hospitals using Orchid have achieved in terms of improved patient satisfaction and shortened issue resolution times, and we look forward to what we can accomplish moving forward." said Alex Hejnosz, co-founder of CipherHealth.
Since 2009, CipherHealth has been innovating and delivering products to help care providers effectively and efficiently provide quality of care for their patients. By harnessing technology to improve patient outcomes and experiences, CipherHealth and its suite of products focus on the evolution of patient care. CipherHealth is based in New York City and was named "Best Place to Work in Healthcare" by Modern Healthcare (2014). For more information, visit www.cipherhealth.com or call 888-917-9996.
HealthStream (NASDAQ: HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations' greatest asset: their people. Our unified suite of solutions is contracted by healthcare organizations in the U.S. for workforce development, training & learning management, talent management, credentialing, provider enrollment, performance assessment, and managing simulation-based education programs. Our patient experience/research solutions provide valuable insight to healthcare providers to meet CAHPS requirements, improve the patient experience, engage their workforce, and enhance physician alignment. Based in Nashville, Tennessee, HealthStream has additional offices in Laurel, Maryland; Brentwood, Tennessee; Pensacola, Florida; Jericho, New York; San Diego, California; and Boulder, Colorado. For more information, visit http://www.healthstream.com or call 800-933-9293.
Accessible on any web-enabled device, CipherHealth's solution features rounding scripts and checklists that can be customized by department or patient population. Nurses utilize Orchid while rounding on patients to aggregate patient health information, gather feedback on their care experiences, and identify any issues.
If a patient reports an issue during a round, alerts are automatically triggered to the appropriate department. For example, if a patient reports a spill in the room, an alert will be sent to the housekeeping department for quick resolution. The collected data is analyzed and delivered through in-depth, tailored reports to organization executives, increasing their insight into patient perspectives, rounding activity data, and issue resolution. Bringing this type of innovation to what is typically a pen and paper process is an asset to hospitals looking to drive positive change.