BURLINGTON, Mass., Dec. 15, 2010 /PRNewswire/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) today announced the immediate availability of ClickMobile Professional, a major release that captures the power of the market's most advanced workforce management and service optimization solutions, and brings it to the field in real-time via the recent releases of smartphones and tablets. Built with the cutting-edge abilities of HTML5, ClickMobile Professional can be used on a multitude of mobile devices – from traditional mobile phones and laptops to increasingly popular devices such as the iPhone, iPad, Android-based smartphones and tablets, and the new Blackberry devices. The flexibility of HTML5 technology allows for a "hybrid" deployment of the application: as a web-based application, it requires no download or installation. In "no-connectivity" situations, technicians can still use the application offline, and when connectivity is back, all the stored updates are exchanged between the mobile device and the server. ClickMobile products also integrate with device hardware, including GPS and phone capabilities.
With ClickMobile Professional, the entire service ecosystem – in the field, in dispatch and call center, in HR and in the warehouse – gains real-world, real-time visibility and flexibility for the unpredictable service world, where surprises are the norm and real-time updates are a must.
ClickMobile Professional eliminates the information gaps between dispatchers, the field service team, and the customer by bringing rich, back-office information directly to the technician's fingertips, and back again. Technicians can have customer account details, inventory, and job guidance in the palm of their hand, as well as the ability to update their job status, upsell and deliver new services to the customer. Available either on-demand or on-premises, the solution makes it easy for the call center or dispatch team to communicate with and allocate work to resources in the field. It can be purchased stand alone as an entry point or bundled with the ClickSoftware's optimization solutions for scheduling and dispatch. It also integrates with other scheduling products.
"Keeping up with the rapid obsolescence of mobile devices has long been problematic for both mobile service technicians and IT departments," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "With its unique device-agnostic approach, ClickMobile Professional enables companies to continually use the application, even as they adopt new technologies and devices yet to be developed, while also giving employees the freedom to run ClickMobile Professional on their personal, preferred devices."
According to a recent Gartner report, 90 percent of companies will support enterprise applications on personal mobile devices. The report also predicts that, in the next three years, 80 percent of companies will have a mobile workforce that uses tablets. "Our latest release empowers even the most demanding mobile workforces, those which critically depend on real-time mobility to execute their tasks, to already benefit from these developments today," added Dr. BenBassat.
ClickMobile Professional unleashes the full potential of the field service team to enhance the customer experience and increase revenue by up-selling new services to customers on the spot, while improving operational efficiency. New features include:
- Real-time synch between devices: In the field, technicians may need to switch from a laptop to a smartphone as they move through their workday. With ClickMobile Professional, technicians can move from device to device – or even run the application on multiple devices in tandem simultaneously, confident that the information they are working from is the most complete and current.
- Control Center: The Control Center gives teams unlimited ability to respond to unexpected situations – whether it's a customer emergency or a service level agreement at risk. ClickMobile Professional's Control Center gives managers, team leaders and dispatchers a full and real-time view of the ongoing service processes on their mobile devices; tablets or smartphones. The rich maps, route information and configurable displays lets them make informed decisions which are instantly communicated to the field. When combined with additional products in ClickSoftware's ServiceOptimization Suite, the decision-making process becomes automated, monitoring technicians' locations and current tasks, and allocating the job to the best-suited technician, eliminating the need to manually contact multiple technicians for availability and then guides them through the work. All leading to the ultimate real time service enterprise; a concept pioneered by ClickSoftware.
Leading the Way in Mobility for the Field
With ClickMobile Professional, ClickSoftware introduces the latest innovation in mobile solutions for the service sector. Its award-winning Mobility Suite includes ClickMobile Foundation, ClickMobile Advanced and now ClickMobile Professional, bringing rich functionality and a highly intuitive user interface to mobile applications without compromising the ease of configuration and extensibility that customers depend on when deploying ClickSoftware products.
Available on-demand, with no need for expensive IT and Administration support, ClickSoftware's mobility solutions are used by tens of thousands of mobile workers across a variety of industries, including energy and utilities, cable and telecommunications, capital equipment and home services, to increase productivity, streamline service delivery, reduce overall costs and build a high-dependability brand.
ClickSoftware® is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6®' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to customers from using ClickMobile Professional. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
SOURCE ClickSoftware Technologies Ltd.