BURLINGTON, Mass., July 30, 2013 /PRNewswire/ -- ClickSoftware Technologies Ltd (NasdaqGS: CKSW) today announced it has launched ClickWorkforce, a mobile workforce management application suite, on AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways. ClickWorkforce provides customers with an enterprise-grade cloud solution to automate and optimize the performance of service organizations through appointment booking, scheduling and mobility offerings, for enhanced customer experience and bottom line savings.
Built on the Salesforce Platform, the world's leading cloud platform for social and mobile business apps, ClickWorkforce is currently available on the AppExchange at www.appexchange.com.
Comments on the News
"The cloud is an important enabler to the future of the mobile workforce," said Hannan Carmeli, Co-CEO at ClickSoftware. "Leveraging the power and flexibility of cloud computing combined with the real-time benefits of mobile workforce management, companies small and large will benefit from efficiencies provided by ClickWorkforce delivered within Salesforce. The new solution will enable all departments of a service organization to gain deeper visibility into all customer activity, and we are encouraged by the level of interest this offering has already generated in a short time span."
"Businesses of all sizes are looking to accelerate their customer company transformation through social and mobile cloud technologies," said Leyla Seka, vice president, AppExchange and Partner operations, salesforce.com. "Partners such as ClickSoftware are leveraging the power of the Salesforce Platform to provide customers with the social and mobile cloud capabilities they expect, to help them grow their cloud business."
ClickSoftware continues to deepen its footprint in the SaaS market, delivering its proven service optimization cloud suite to all businesses from HVAC, healthcare and home appliances to office equipment, insurance, utilities and telecommunications. The new ClickWorkforce suite furthers the company's years of success delivering solutions to help organizations improve customer experience while maximizing efficiencies throughout the entire service chain.
ClickWorkforce will expand on salesforce.com's CRM offerings by providing a thorough and real-time snapshot of the customer for all parts of the service organization. By connecting all the business divisions into one comprehensive scheduling and mobility solution, ClickWorkforce will create a real-time service business that delivers a great customer experience at a reduced cost.
ClickWorkforce key features
- Easy creation and management of work orders, tasks and assets
- Optimized task scheduling and appointment booking using ClickSoftware's best-in-class optimization engine
- Street level routing and map view for accurate scheduling
- Self-service appointment booking portal and notifications for end-users
- Advanced mobile platform to support any mobile app needs of the service organization for any role
- Device agnostic HTML5-based mobile solution for real time updates from the field, including support for offline work mode
- Real-time Salesforce Chatter feeds in work order management, scheduling and mobile components
- Rich service operations reports for enhanced visibility and control
More info about ClickSoftware is available at http://www.clicksoftware.com/salesforce-clicksoftware-workforce-planning.htm
More information on ClickWorforce is available at https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B3elbEAB
Watch the ClickWorkforce video at http://youtu.be/1Unru-JfPmM
About the AppExchange
The Salesforce AppExchange is the world's leading business apps marketplace. With more than 1,800 partner apps and 1.8 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce Platform is the world's most trusted and comprehensive cloud platform for building social and mobile cloud apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com's AppExchange.
Salesforce, AppExchange and others are trademarks of salesforce.com, inc.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does what, for whom, with what, where and when.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
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SOURCE ClickSoftware Technologies Ltd.