ClickSoftware Partners With Sybase to Deliver Best-in-Class Mobility for the Service Sector

ClickSoftware's Mobility Suite Leverages the Sybase Mobility Platform to Deliver Mobility Application Solutions for the Service Sector

Oct 20, 2010, 08:00 ET from ClickSoftware Technologies Ltd.

BURLINGTON, Mass. and DUBLIN, Calif., Oct. 20 /PRNewswire/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, has announced that its Mobility Suite will run on key components of the Sybase® mobility platform – SQL Anywhere® embedded database and synchronization and Afaria® mobile device management and security – by the end of 2010.

Since 2004, ClickSoftware's approach to enterprise mobility has been to focus on creating a flexible business layer on top of existing mobility infrastructure platforms from industry leaders such as Sybase, an SAP company (NYSE: SAP), and industry leader in enterprise and mobile software. This approach enables customers to run ClickSoftware applications on the mobility infrastructure selected as a standard for their organization.

"Our mobile strategy has always been to build business applications on top of leading mobile enterprise application platforms," said Dr. Moshe BenBassat, CEO of ClickSoftware. "The recent acquisition of Sybase by SAP vindicates this strategy and creates a unique opportunity to accelerate our leadership in this marketplace. By leveraging the Sybase infrastructure in conjunction with our SAP alliance, we create the most attractive solution for mobile service industries today," BenBassat added.

"By implementing ClickSoftware's mobile applications on components of the Sybase mobility platform, the service industry benefits from an integrated offering from two industry leaders; proven mobility infrastructure from Sybase and proven mobile applications from ClickSoftware," said Terry Stepien, president, Sybase iAnywhere. "This partnership will transform ClickSoftware's customers through highly productive enterprise mobility solutions. We look forward to growing this partnership into 2011 and beyond."

In addition to the mobile service applications, The ClickSoftware Mobility Studio provides a complementary development platform that offers wizards to quickly define business processes and workflows without coding. Recognizing that mobile devices from Apple, Google, RIM, and others offer an excellent platform for business applications (as they do at the consumer level), the Mobility Studio offers tools to build user interfaces that are virtually device agnostic, giving clients the freedom to choose from a broad range of popular devices and replace as needed with minimal effort. This application development platform and configuration tool enables ClickSoftware and its partners to rapidly build mobility applications to support the mobilization of SAP and ClickSoftware business processes in the field.

ClickSoftware's Mobility Suite breaks down the walls that have traditionally existed between the back-office, the field employees and the customer.

In addition to core field service functionality such as shift management, crew member allocations, mobile scheduling and appointment booking, ClickSoftware's Mobility Suite has been further enhanced to support Mobile Asset Management, Timesheets, Expenses and Payroll with tight integration into SAP ECC6, CRM and HCM.  It utilizes the existing, mature, SAP/ClickSoftware NetWeaver integration in conjunction with Sybase's co-innovation with SAP. This enables SAP customers to mobilize ClickSoftware's Service Optimization processes and extend them to the field.

Dr. BenBassat and Mr. Stepien will discuss details of the partnership at ClickConnect - ClickSoftware's User Conference, which takes place November 1-3, 2010 in Phoenix.

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About ClickSoftware

ClickSoftware® is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6®' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit Follow us on Twitter.

About Sybase

Sybase, Inc., an SAP company, is an industry leader in delivering enterprise and mobile software to manage, analyze and mobilize information. We are recognized globally as a performance leader, proven in the most data-intensive industries and across all major systems, networks and devices. Our information management, analytics and enterprise mobility solutions have powered the world's most mission-critical systems in financial services, telecommunications, manufacturing and government. For more information, visit Read Sybase blogs:

Sybase, SQL Anywhere and Afaria are registered trademarks of Sybase Inc. or its subsidiaries. ClickSoftware and W6 are registered trademarks of ClickSoftware Technologies Ltd.  ® indicates registration in the United States.

Safe Harbor

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding the expected benefits of the relationship with Sybase. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

ClickSoftware Contact Melissa Banaszak ClickSoftware (781) 272 5903 Ext: 2272 Media Contact Dan Carlson Corporate Ink (617) 969-9192 Sybase Contact Scott Malinowski Sybase Public Relations (978) 287-1793 Media Contact Ashish Patel Bite Communications for Sybase, Inc. (415) 365-0466

SOURCE ClickSoftware Technologies Ltd.