DRESHER, Pa., April 12, 2012 /PRNewswire/ -- Risk Compliance Performance (RCP) Solutions, a specialized provider of risk management, compliance, communication and outreach programs, has announced the addition of veteran customer and client services expert Sharon R. Blake as Vice President, Call Center Services. (www.rcp-solutions.com)
Ms. Blake is tasked with building and launching the new U.S.-based, bilingual (English and Spanish) Call Center division. The division combines state-of-the-art telephony, integrated interactive voice response (IVR) technology and a dedicated team of customer service professionals to support client business needs.
"Sharon's 25 plus years of proven leadership and management skills have been invaluable during the hiring, planning and deployment stages of our new service offering," said Caroline Castagno, Chief Operating Officer, RCP Solutions. "She recognized the challenge of developing a quality, customer-based service and with the help of her team has succeeded in doing so. Our customer feedback has been very positive."
RCP Solution's Call Center provides specialized communications and outreach programs offering inbound, outbound and IVR services. The service is customized to meet clients' business needs, as well as to expand and support the growth in RCP's Retirement Plan Management Services Division. The Call Center is equipped to handle all types of communication for large and small projects, including product inquiries, account changes, new enrollment, payment arrangements and reminders, appointment scheduling, and mail response management. Also, its sophisticated technology supports call list auto-dialing and automated courtesy call messages – delivering clear, concise communication with a personal touch.
"My past experience, specifically that as senior manager for a global client services team supporting technology-based products, prepared me to take on the task of launching this new customer- and client-focused division," said Ms. Blake. "We knew we had to find the right combination of people and technology to make this possible. This opportunity has allowed me to leverage my customer service knowledge and technical skills to support the growth and continued expansion of RCP Solutions' services."
Ms. Blake's previous roles included management level positions in training, marketing and market intelligence with IMS Health. She has published several industry related articles and received two Dun & Bradstreet Customer Focus awards. Prior to IMS Health, she held a Data Analyst position in Planning and Program Development at Mercy Health Systems.
About RCP Solutions
Risk Compliance Performance (RCP) Solutions specializes in risk management, compliance, communications and outreach programs that drive performance and positively impact the bottom line. Our executive team has more than 100 years of combined experience in a variety of industries and disciplines bringing a wealth of knowledge, excellence and innovation to all of our services. Driven by state-of-the-art technology solutions, we integrate the many facets of business, risk, compliance and management to achieve the best results for our clients. For more information, please visit us at www.rcp-solutions.com.
SOURCE RCP Solutions