Clinical Magnet, HRO Today Release Study Examining Impact of HR on Hospital Revenue, Occupancy Rates and Patient Care

Jan 19, 2016, 10:32 ET from Clinical Magnet

DALLAS, Jan. 19, 2016 /PRNewswire/ -- A recent study released today by Clinical Magnet, the only recruitment process outsourcing (RPO) provider with a specific focus on clinical healthcare in the U.S., and HRO Today, a leading publisher and producer of events for senior-level human resources executives, reveals that the lack of patient-facing staff in hospitals is a major contributor to low occupancy rates, costing U.S. hospitals millions of dollars a year and adversely impacting patient care, satisfaction and wellness programs.

The study, "HR in the ER," also shows that hospital HR professionals believe an underinvested HR function directly impacts the ability to recruit, hire and find the right people. Without adequate staff, hospitals are being forced to turn patients away, resulting in lower occupancy rates.

"The data from our study supports the belief that hospitals haven't invested in the internal resources, technology or outsourced solutions that could alleviate the problem and these actions could provide a substantial return on investment financially," said Elliot Clark, CEO of HRO Today. It's estimated that on average, one patient stay produces up to $12,000 in revenue for hospitals.

"It is clear that patient care remains a critical component for leaders within this industry and after reviewing the findings in this research, it supports the position for healthcare providers to explore increased investment in innovative and creative methods to acquire talent, so they have the ability to maintain the strong patient care so critical to their missions and visions," said Travis Furlow, president of Clinical Magnet.

"HR in the ER" study participants included human resources and hiring managers, directors and vice presidents from hospitals nationwide.

Other key findings from the study include:

  • Nearly two-thirds of respondents, 62 percent, say their hospitals could have higher patient counts if there were more employees in patient care.
  • Almost 50 percent of the hiring managers with low staffing levels indicated that patient care staffing levels are low in their hospitals because they can't find enough professionals with the right skill sets.
  • Almost 80 percent of those surveyed said they could achieve higher patient satisfaction with additional headcount.
  • The greatest obstacle in offering wellness programs is having enough qualified staff, according to over one-half of study participants.

Patient satisfaction also is affected by staffing. Almost 80 percent of participants said their facilities could achieve higher patient satisfaction scores with additional head count. Ratings given by patients in the Hospital Consumer Assessment of Healthcare Providers Survey (HCAHPS), a tool that measures patients' perceptions of their hospital experience, likely would be higher, study participants said. More and more consumers are using HCAHPS ratings to choose their hospitals. The Patient Protection and Affordable Care Act of 2010 also includes HCAHPS among the measures used to determine the Hospital Value-Based incentive payments to hospitals for Medicare and Medicaid patients. The higher the HCAHPS rating, the higher the incentive payment.

A downloadable copy of "HR in the ER" is available at

About Clinical Magnet
Clinical Magnet, a subsidiary of Supplemental Health Care, focuses solely on recruitment process outsourcing for the healthcare industry. Clinical Magnet partners with healthcare facilities and systems to provide hiring resources and RPO plans to deliver qualified clinicians and staff at a cost-effective price. The company also provides a convenient way for clinicians and staff to find new jobs and receive ongoing career support through innovative technology. For more information, visit

About HRO Today
HRO Today offers the broadest and deepest reach available anywhere into the human resources industry. Our magazines, web portals, research, e-Newsletters, events and social networks reach over 180,000 senior-level HR decision makers with rich, objective, game-changing content. The company's number one strength is reach. HR leaders rely heavily on HRO Today's Baker's Dozen Rankings across seven different categories when selecting an HR service provider.

SOURCE Clinical Magnet