Cloud EHR Provider Royal Solutions Group Deploys Royal Letters™ Automated Letter, Email, Report and Notification Service at Scottsdale Medical Imaging

Radiology practice integrates automated end-to-end notification solution for streamlined customer service and follow-up.

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Royal Solutions Group LLC

Apr 10, 2013, 08:35 ET

SCOTTSDALE, Ariz., April 10, 2013 /PRNewswire/ -- Royal Solutions Group LLC, a provider of Software-as-a-Service (SaaS) solutions to the Healthcare industry, has deployed Royal Letters™ at Scottsdale Medical Imaging in Scottsdale, AZ allowing for automated letter, email, diagnostic report and notification generation. Royal Letters™ is a service that delivers encrypted emails to patients and providers and can be plugged into almost any existing system or workflow due to its unique file reading capabilities. The Royal Letters™ product seamlessly integrates with existing EHR systems and securely extracts files from the client's database. The combination of software innovation, flexible integration with existing workflows, and broad range of information management options, delivers an unbeatable return on investment. "We provide a comprehensive end-to-end solution that delivers secure email, text message notifications and direct mailing to your patients and physicians," says Rafal Pisarski, Chief Marketing Officer, Royal Solutions Group. Clients realize savings in mailing costs and gain the simplicity of working with one vendor that provides both the automation and service. With the help of Two Factor Authentication, patients and physicians alike can automatically receive notifications making the process simple, fast and less prone to data entry errors.

Customer Quote

"Our partnership with Royal continues to drive innovation at our practice. Their ability to rapidly go from conception to delivery is unbeaten among our vendor partners. Automated letter delivery is yet another leap forward for us in our continuous effort to deliver better care for our patients." -- James Whitfill, MD CMIO, Scottsdale Medical Imaging.

Customer Benefits

Simplified Integration – Royal worked with Scottsdale Medical Imaging to seamlessly integrate Royal Letters™ with their existing Health Information Exchange
Rapid deployment – Time to design, integrate, and test is significantly accelerated through Royal's flexible and centralized deployment model resulting in a quick turn-around time
Significant Cost Savings – Royal's cloud hosted notification solution saves Scottsdale Medical Imaging development costs for such plug-and-play applications through a small monthly maintenance fee and allows physical direct mailing and email letters and reports to now be centralized with one vendor.

Customer Challenges and Solution:

Now with locations throughout the Phoenix metropolitan area, Scottsdale Medical Imaging is one of the region's leading providers of advanced medical imaging. Prior to purchasing Royal Letters™, Scottsdale Medical Imaging utilized a direct mailing service to distribute letters to patients. The challenge was to centralize the e-letter and direct mailing process to realize a net cost savings, while adding the convenience and service for patients to receive letters electronically.

After extensive review, Scottsdale Medical Imaging turned to Royal Letters™ for its ease of use, rapid implementation, and strong cost effectiveness. Royal Solutions worked directly with their existing third party system and deployed a solution that integrated Royal Letters™ directly with Scottsdale Medical Imaging, simplifying the process and expediting notifications to patients.

The Royal Treatment

The spring 2013 issue of Inside Healthcare magazine features Royal Solutions in an article titled "The Royal Treatment." Royal Solutions Group is recognized for its agility, ingenuity and value it provides to its customers as well as the unique approach they have for conducting business and forging strong relationships. The article also discusses key target areas that Royal addresses when existing IT technology falls short.

About Royal Solutions Group

Royal Solutions Group is a provider of Saas EHR Solutions to the Healthcare industry across America. Headquartered in New York, NY, Royal offers Royal Forms™ for secure electronic forms, Royal Kiosks™ for patient registration and access, Royal Letters™ for secure email notifications, Royal MD™ for practice and referral management and Report Guard® for encryption, connectivity, and interoperability services. Royal Solutions Group also owns and operates its Health Information Exchange (HIE), responsible for the centralization of data and ease of communication with any third party system.

We offer solution centric approaches to Integrating Technology, enabling Meaningful Use and Optimizing Processes. Royal Solutions Group is How Information Moves.

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