Collaboration Key to Successful CareConnect® Implementation for Gateway Health Plan

Feb 04, 2013, 12:51 ET from DST Health Solutions, LLC

BIRMINGHAM, Ala., Feb. 4, 2013 /PRNewswire/ -- DST Health Solutions, LLC (DSTH), is pleased to announce that industry-leading Gateway Health Plan® 'went live' on DSTH's CareConnect® on November 5, 2012.  CareConnect® provides insight to better manage member populations, effectively utilize benefits, and identify those who most profit from educational interventions that promote better self-management. Care managers can access and assess member's health care gaps, contributing to improved quality of life and clinical outcomes. The application supports care management activities across a member's entire continuum of care with real-time integration to administration systems housing the critical medical, drug and utilization information that care managers leverage daily to make informed decisions.

CareConnect® also supports organizations in achieving quality member outcomes with integrated health education and tools from Healthwise, a nonprofit organization with a mission to help people make better health decisions. Easy to understand and use, Healthwise information fits into care manager workflow and engages consumers to manage their health conditions.

According to Margaret R. Worek, Vice President, Operations of Gateway Health Plan, "The reaction from staff to CareConnect® has been extremely positive and our case 'build-time' has already decreased by three to four minutes per case.  The call-tracking functionality of this product has completely reengineered our Outreach Department and we are excited to see an increase in the number of members we can positively impact due to these productivity improvements."

"We are committed to providing Gateway with the ongoing strategic support that they've come to count on from DSTH," said Steve Sabino, DSTH President. "We began the implementation process in May and went live in November.  We were able to achieve this successful outcome because of the collaborative nature of our relationship and the commitment of the implementation teams."

During the launch, the Gateway staff shared their thoughts with the management team responsible for the implementation.  The following are a sampling of that feedback:

"I found the system to be much more efficient than other systems I have seen.  Care Connect is easy to use and will result in higher productivity. The system will allow case managers to focus their efforts on assisting members, and will result in improved outcomes and quality of care for our members."

"It can be difficult to transition to a new system, but I am so excited for this change. I think that this will be much more efficient, giving us more time to work with our members."

When sharing these comments, Worek concluded, "The proposal provided by DSTH less than a year ago was paired with a top notch team that was flexible and dedicated to the success of this project.  What was accomplished between the May 30, 2012 'kick-off' date and November 5, 2012 'go-live' date was truly remarkable.  We will reduce our overall costs, while increasing our ability to provide earlier interventional care with a much broader segment of our membership."

For more information on how we can help your organization, call DST Health Solutions, at 800.272.4799 or visit us at

About Gateway Health Plan®

Now nearing its 20th year of serving the community, Gateway Health Plan® is a Managed Care Organization focused entirely on serving the needs of Pennsylvania's most vulnerable citizens - those with chronic diseases, disabled, aging and financially disenfranchised - with its two lines of business, Medicaid and Medicare. For those eligible for Medical Assistance (Medicaid), Gateway Health Plan® provides health coverage for nearly 275,000 Pennsylvanians living in 44 counties throughout the state.  Gateway Health Plan Medicare Assured® has more than 30,000 dual eligible members in 32 counties, now including Philadelphia County and four surrounding counties. In addition to its dual SNP, Gateway offers two Chronic Condition Special Needs Plans for people who have BOTH Medicare (Part A and B) and at least one of the following chronic conditions: diabetes, cardiovascular disorder or chronic heart failure throughout its service area.

Backed by a network of more than 10,000 + doctors, healthcare providers and more than 120+ hospitals, Gateway Health Plan Medicare Assured® is the 10th largest SNP in the United States and the largest in the Commonwealth of Pennsylvania.

Gateway Health Plan® emphasizes the development and delivery of innovative programs to positively affect the personal health of its members.  Gateway maintains a healthcare delivery system that assures the availability of high quality medical care for the Gateway member, based upon access, quality and financial soundness.

About Healthwise

Healthwise is a nonprofit organization with a mission to help people make better health decisions. People have turned to Healthwise information more than a billion times to learn how to do more for themselves, ask for the care they need, and say "no" to the care they don't need. Healthwise partners with hospitals, electronic medical record (EMR) providers, health plans, disease management companies, and health websites to provide up-to-date, evidence-based information to the people they serve., 1.800.706.9646.

About DST Health Solutions

DST Health Solutions, LLC delivers systems and services that help improve efficiency, reduce operational costs, increase speed to market, and facilitate medical cost management and price containment. Our clients include commercial health plans, consumer-directed plans, government plans (Medicare Advantage, Medicare Part D and Medicaid) and physician practices. DST Health Solutions' enterprise applications and outsourcing services include claims processing, member and provider management, benefit plan management, new product development, care management and medical management, and decision support/analytics. DST Health Solutions is a wholly-owned subsidiary of DST Systems, Inc. For more information about DST Health Solutions, contact 800.272.4799, email or visit

The information and comments above may include forward-looking statements respecting DST and its businesses. Such information and comments are based on DST's views as of today, and actual actions or results could differ. There could be a number of factors affecting future actions or results, including those set forth in DST's latest periodic financial report (Form 10-K or 10-Q) filed with the Securities and Exchange Commission. All such factors should be considered in evaluating any forward-looking comment. The Company will not update any forward-looking statements in this press release to reflect future events.

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