Column Technologies Announces Launch of IT Service Management Search Tool for BMC Remedy

News provided by

Jun 23, 2010, 05:00 ET

DOWNERS GROVE, Ill., June 23 /PRNewswire/ -- Column Technologies, Inc., a global technology, management consulting, and services leader, announced today its launch of Column Search, an IT Service Management (ITSM) search tool for BMC Remedy.

(Logo: http://photos.prnewswire.com/prnh/20100218/CG56436LOGO)

(Logo: http://www.newscom.com/cgi-bin/prnh/20100218/CG56436LOGO)

Column Search looks through your BMC Remedy ITSM database and any other integrated databases, displaying search results in an easy-to-read, user-friendly format. From the preview pane, users can access files that match the query or even associated BMC Remedy records, opening them within the browser or the appropriate application.

"Column Search extends BMC Remedy query capabilities beyond the traditional application boundaries without cumbersome point-to-point integrations. By including content from other structured data sources and file systems, and indexing this information for rapid consumption, Column Search adds a rich layer of contextual information to your BMC Remedy applications without the cost or overhead of other search and retrieval solutions. You get the immediate benefit of accessing data from its native location without sacrificing speed or ease of use," said David Savino, CTO of Column Technologies.

Through its Search Anywhere feature, users are now able to look at the entire network including key ITSM, CMDB, and BMC Remedy forms, embedded attachments such as MS Word and Adobe PDF, external databases such as MS SQL and Oracle, and even external network directories. Built-in security leverages existing user authentication to limit information retrieved from searches allowing users to only see permission-based search results. Search filtering refines existing searches without needing to rekey any information and additional refined searches are based on automatic recommended spell checking of the search field.

Join us on Monday, June 28th at 8:00 p.m. CDT/Tuesday, June 29th at 11:00 a.m. EST (Sydney, Australia) for a live webinar to discover Column's latest BMC Remedy efficiency application to quickly find any information or files across your systems through a powerful, feature-rich search engine available through BMC Remedy ITSM or any web browser. To attend the webinar, please register at: http://www.columnit.com/events.html.

About Column

Established in 1998, Column Technologies is a global technology, management consulting, and services company with proven success across the public and private sectors. Column is headquartered in the United States, with over 275 employees and offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. Our end-to-end approach enables organizations to improve service, lower costs, increase efficiency, and mitigate risk.